SUMMARY

• A result oriented business professional with extensive experience in research, business analysis, data mapping, supply chain / procurement, data analysis, data design, quality control and processes improvement in the financial services, retail, insurance and e - commerce industries, known for organizational, problem solving skills with abilities to partner with cross-functional resources. Core Competencies include:

TECHNICAL SKILLS

Programming Language: XML, C++, Fortran, SQL, SAS

Database: DB2, Oracle

Tools: MS Office suite, Visio, Sharepoint, Lotus Notes, WebEx, HP Quality Center, Cognos, Minitab, XML Spy, XML XMetal, iMIS

PROFESSIONAL EXPERIENCE

Director of Business, Data and Reporting

Confidential, Oswego, NY

Responsibilities:

• Responsible for writing strategies, designing system, implementing enterprise-wide Master Data Management (Informatica Business Data Dictionary)
• Managed financial reporting, State filings, Human resources assignments, economical purchasing of goods and maintenance services including upgrades.
• Managed marketing venues; Social media, Tripadvisor.com, Online booking, local, university, race car publications and on site brochures etc.
• Implemented new software with processes scrutinizing especially over security of personal and financial information clients.
• Developed meta-data and dictionary to manage the influx of massive data from several sources.
• Performed data conversion, data quality, root cause analysis and trained data stewards on data cleansing on the existing and new client data for merging records to offer special offers to loyal as well as special event clients.
• Researched and developed pricing strategies.
• Developed negotiating, ordering system and processes for Supplies.
• Implemented new policies and procedures for faster transaction and comfortable stay for the clients with less is more and more is less services mentality.
• Developed several day to day, quarterly and annual reports to keep an eye on the health of business.
• Negotiated SLA's with the vendors and presence on Global Distribution System (GDS)

Data Management Consultant

Confidential, Springfield, MA

Responsibilities:

• Performed use case testing for SAP NetWeaver Master Data Management software as a POC.
• Implemented Informatica Siperian Master Data Management software to achieve single version of the truth for core information, correct historical issues & position company for growth.
• Developed business requirements and business acceptance documentation reviews with stakeholders
• Implemented an integrated system with data steward screens, edits, current and future state work-flows, auditing, reporting, and search functionality.
• Implemented Project planning, scope, prioritization and delivery system.
• Negotiated and implemented Standard Operating Procedures (SOP’s) and Service Level Agreements (SLA’s).
• Implemented a cost effective hands-on process for customer readiness prior to system acceptance.
• Managed application testing, use cases, defect status reporting, GAP analysis and change of scope process.
• Facilitated information sessions and status reports using Agile methodology.
• Authored Meta-data, SOA strategies and co-authored BI and Data Quality Scorecard.
• Developed, implemented and managed processes to improve data by standardization, re-usability and business value derived from enterprise data
• Developed and managed company’s largest & most-used database systems’ business dictionary.
• Developed and maintained Conceptual Data model for business community.
• Led development of Metrics and Reporting for different levels; resource planning, trends, focus area.
• Successfully negotiated the prioritization of the key issues between resources and stakeholder saving company on incorrect mailings, claims and lawsuits.
• Conducted Working Groups and provided recommendation of re-allocation of resources from different business areas for process efficiency utilizing Lean Six Sigma process maps.
• Led mapping of business data to ACORD data standards for straight through processing (STP).
• Provided vision to increase engagement from the business units of the security, privacy, and data quality for Master data and develop processes to optimize quality and value via data stewards.

Business Software Analyst

Confidential, Las Vegas, NV

Responsibilities:

• Prepared the project scope, requirements and identify go or no go scenarios.
• Assisted managers when needed in the communication with overseas teams.
• Created test cases and performed application testing.

Business Analyst, Life and P & C Programs; Forms Lines of Business

Confidential, Pearl River, NY

Responsibilities:

• Facilitated working groups and assisted in semi-annual subcommittees for approval of standards.
• Maintained Life standards data dictionary from Research to implementation using industry publications, electronic media and interviewing content experts in the insurance industry.
• Designed and administered a user-friendly process for the submission of Maintenance Request to ACORD that is currently being used throughout the insurance industry.
• Resuscitated ACORD over half a million by manual testing of online MR application.
• Developed and proofread the business models, use cases, object diagrams and flowcharts.
• Contributed in implementation Support Team in various standards specification development activities such as TXLife documentation, P&C windows Help File and ACORD data model / mapping exercises for Life, P&C, and Claims programs.
• Mapped Claims standards for a successful ACORD-WISe merger.
• Supported Property and Casualty standards during pre-reads, updating subcommittee approved changes and testing prior to release of Standards.
• Re-engineered Forms development process to more user friendly, increased quality & on time availability online and regular mail delivery to field agents.
• Contributed in review of the Federal and State regulations to reflect in the standards and Forms within the government assigned due dates.