Business Development Manager Resume

SUMMARY

To pursue a challenging and rewarding career in an organization, that provides an opportunity to show skills, improve my knowledge with latest trends and to be a part of the firm that works dynamically towards the growth of the organization, which will provide me a competitive and professional environment too.

PROFESSIONAL EXPERIENCE:

Confidential

Business Development Manager

Responsibilities: -

Generating leads and prospects from the various sources available.
Handling corporate clients and providing them customized solution
To achieve profitable growth through effective management of new and existing customer accounts through prospecting, field sales and account management
Achieve the budgeted volumes in terms of revenue & tonnage as per weekly plan. To maximizing the opportunities by analyzing different weekly MIS reports.
To manage Sales Process & Database Management.
Responsible for revenue growth of International Express and Air logistics as per budget.
Ensuring customer satisfaction by providing outstanding levels of quality and service in line with service standards.
Maintaining continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
Planning and selling products in order to implement the sales plan.

Confidential

Indoor Sales Officer

Responsibilities:-

To gather competitor and customer data through indoor sales activities in order to create awareness of local market trends and competitors activities.
Interacts with customers, to establish market information specific to them & Keep up-to-date with local market trends and relates impacts upon their customers via media such as; newspapers, internet,
Share collected information with the Field sales team to improve the ability of our self and others to identify the most applicable service against competitor product offers.Selling
To win Medium and Large customers within a specific geographic territory, through regular contact in order to generate and meet revenue targets and cross and up-sell to existing customers to increase share of the wallet from the customer
Consistently presents the full range of products, services and technologies to customer and Developing existing customers by increasing share of wallet via up-selling and or cross sellingCustomer Relationship management
To ensure we keep Medium and large customers within a specific geographic territory through building lasting relationships and enhancing customer satisfaction through regular contact and forming professional and appropriate relationships within customer organisations in order to meet customer needs
Supports and follows corporate guidelines relating to New Starters and providing a channel of communication between company and its customer, facilitating resolutions of complaints and queries (i.e. service failures, invoice queries)
To perform all sales administration activities in order to maintain accurate information essential to sustain revenue and customer service and maximise the F-to-F selling time of the Field Sales Executive.
Accurately completes sales reports within agreed time frames, completes and updates customer information and documentation as required by the business.
Reviews sales performance and prepares presentations as necessary for sales meetings and weekly debriefs.

Confidential

Sr. Executive-Quality Analyst

Responsibility:-

Establishing defined quality standards for all work aspects of the organization. Making decisions to investigate and resolve data quality issues.
Managing a team of 20-25 people including Call Centre Executives and Senior Executives.
Coordinating with the Client regarding process performance and planning strategies to improve process performance.
Identify areas and opportunities to upgrade quality standards within management processes and systems
Designing training sessions for the new employees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc
Monitor the daily functions of the call center and ensure smooth operation of all activities. Take initiative to resolve issues, if any.

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