SUMMARY

• 8 years of IT work experience in Siebel CRM Design and Development in Siebel 7.8 & 8.0.
• Highly experienced in working with Siebel tools, Siebel Call Center, Sales and Service applications.
• Expertise in configuration, scripting, workflows and EAI.
• Experienced in Telecom and Life Sciences solutions.
• Expertise in configuring objects, business services, creating runtime events, workflow policies, DVM and smart scripts.
• Expertise in communicating with Business to analyze the Business requirements, Software requirements specifications.
• Solid work experience in the full Software Development Life Cycle of web - based, enterprise-wide and mission-critical applications and practiced CMM and Quality practices.
• Expertise in Debugging and Error handling.
• Troubleshooting production issues related to Configuration, Infrastructure and User related defects on any version of Siebel application.
• Trained people in Seibel Architecture, Configuration, Scripting and workflows.
• Liaison between the Business, Technology, SIT/UAT and Support teams.
• Implemented various software methodologies while developing various applications using waterfall approach, Iterative and Incremental approach.
• Driven projects through to completion playing a direct role in defining requirements and solution direction, development of Siebel applications and interfaces.
• Excellent communication skills and very good Team player.
• Self-motivated and business-savvy with well-rounded technological aptitudes.
• Have demonstrated excellent problem solving skills, a structured and business-orientated approach and compelling technical abilities in all my projects.
• Capable of taking initiative as the situation calls, eager and able to learn new technologies quickly. Possess versatile leadership qualities and the ability to manage change. Accept responsibilities and job duties eagerly with minimal supervision and Works well under pressure.

TECHNICAL SKILLS

CRM: Siebel 7.8 and 8.0, Configuration, e-Scripting, Workflows, EAI

CRM Applications: Siebel Call Center, Sales and Service

Operating Systems: 2000/XP, 2003, 2008

Programming Languages: C, C++

Middleware: IBM MQ Series

XML Technologies: XML, SOAP, WSDL

Database Technologies: Oracle 9i/10g, SQL Server

PROFESSIONAL EXPERIENCE

Confidential

IT Analyst

Responsibilities:

• Involved in the requirement analysis, design, development, unit testing and QA support/defect fixes for the project maintenance releases.
• Configured the Business Objects, Business Components, Pick lists, Joins, Links, and Multi-Value Group (MVG) applets.
• Created new View Web templates, Views and Screens.
• Involved in the configuration of Static, Dynamic, Hierarchical Pick lists using Joins and LOVs.
• Configured Workflows, Business Services for outbound communication services.
• Modified the Home page screen based on the Customer requirements and created the Predefined Queries (PDQs’).
• Practiced Oracle best coding and debugging methods.
• Created Runtime Events and Data Validation Manager (DVM).
• Developed Business Services using e-Scripts.
• Responsible for developing, supporting & maintaining the Siebel applications.
• Prepared functional design document and technical design document.
• Developed necessary scripts in stage and implemented them in production after successfully tested in Stage.
• Incorporated recommended configuration techniques in stage and production environments.

Confidential

IT Analyst

Responsibilities:

• Monitored HP Quality Center for defects and worked on them according to the severity and priority of the ticket.
• Communicating with the business users on the implementation of the tickets and updates.
• Involved in the configuration of Business services and Workflow (Triggered through runtime events).
• Extensively reworked on Confidential Pricing logic to support the new products and to simplify the logic.
• Modified the application pages based on the Business users requirements and created the Predefined Queries (PDQs).
• Implemented bug fixes without impacting the existing design and functionality.

Confidential

Technical Associate

Responsibilities:

• Attended release planning game at the start of a cycle as part of the agile methodology process, size and accept user stories during the meeting.
• Arranged scrum meetings every day to discuss outstanding issues and release planning
• Worked in the Design of the Siebel Application by analyzing the requirements.
• Developed and configured Siebel smart scripts, Business Components, Business Objects, Workflows and Applets.
• Configured Data maps and Integration Objects.
• Created Runtime Events and Data Validation Manager (DVM)
• Integrated various components with Siebel using XML and integration (EAI) through web services using MQ Series.
• Developed Business Services using e-Scripts.
• Integrated with other Interfaces (Java applications, ORACLE Database).
• Practiced Oracle best scripting, debugging and configuration methods.
• Performed Unit Testing in Development environment & System Testing in Staging environments.
• Supported all production systems and end users.
• Documented all the production problems and recommended procedure to solve the problems