SUMMARY

• 8 + years of Business Analyst/ Project Coordinator experience with core understanding of Business Requirements Gathering, Business Process Flow and Business Analysis.
• Industrial experience in Financial and Medical Services and E - commerce related clients.
• Full project development life cycle experience, which involves Business & Project Requirements Analysis, business presentations, client interactions, development and implementation.
• Proficient in identifying, developing and documenting Business and Functional Requirements Specifications (FRS), Application Service Requests (ASR’s), Financials, Internal and External Resource Tracking, PO and SOW monitoring, Software Requirement Specification (SRS), Business Needs and Features (BNF), Data Requirements Document (DRD) and Requirements Traceability Matrix (RTM).
• Strong Communication skills combined with creative problem-solving skills, ability to analyze business needs and transform them into technical designs and good with applying technical skills and business knowledge to achieve sound results.
• Extensive knowledge of the System Development Life Cycle (SDLC) processes, Hybrid Agile and Waterfall Framework.
• Experience in facilitating Joint Application Design (JAD), organizing one-on-one discussions and requirement elicitation sessions.
• Experience of SWOT analysis, Cost benefit analysis, Root Cause Analysis and GAP analysis.
• Competent in developing Use Case Diagrams, Analysis model, Behavior diagrams (sequence diagrams, and activity diagrams), class diagrams based on Unified Modeling Language.
• Experience in reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test Scripts, interacting with team members in fixing errors and assisting with User Acceptance Testing (UAT).
• Possess excellent co-ordination, communication (written and oral), negotiation, and interpersonal skills.

PROFESSIONAL EXPERIENCE

Confidential, MA

Business Analyst - PMO

Responsibilities:

• Develop and manage Use Cases and requirements artifacts including the requirement specifications, business process and conversion requirements.
• Translate the business specifications into technical terms via leading groups of functional leaders in defining needs, providing testing and quality assurance support and identifying issues and constraints.
• Perform GAP Analysis of existing systems and evaluate the benefits of implementing a new system.
• Collaborate with SME’s and Management to analyze current processes, then partner with developers to design and apply new features that increase efficiency.
• Managed Financials for all projects, PO/SOW monitoring, reviewing invoices, ESM training material development (Akritiv)
• Tracked various information such as Monthly Accruals, PO remaining, CERTS, CIP Report and Expense Report.
• Managed Project Plans for all projects and led weekly and sometimes daily meetings for updates. Reported key notes to the Business and IS Managers.
• Performed UAT, Dry Run Validation and Validation Testing for CAP and PPRM. Used Polarion for testing for Project ACDC, Infor and CAP.
• New reports, dashboards, etc. that were prioritized by the leads of each department
• Worked with the PPM Works team to coordinate with delivery of Test Scripts, Delivery Dates, Estimated completion times, etc.
• Collaborated with offshore team for conducting System Testing and exchanged documents with them through the SharePoint site.
• Worked with Business Leads to assess what new functionalities are needed, and which ones need to be removed from the new environment for PPRM.
• Prepared Project Status reports on a weekly basis for all Projects.
• Facilitate the Project Server Upgrade Core Team meetings, Tech Status Check Ins, Testing Approach and Testing Status meetings on a daily basis for PPRM, Project ACDC and Infor.
• Provided inputs on acquiring 3rd party applications for customizations, workflows such as Fluent Pro.
• Communicated with Business Owners and Project Sponsors on the Project Schedule, Project Status, Milestones achieved, Issues/Risks and Financial Forecasts
• Followed the CP3 framework throughout the project
• Monitored Action Items, Issues and Risks and used dashboards/metrics to present the daily updates to the Steering Committee, Core Team and FIMO group.
• Acted as Testing Captain during System Testing and UAT for the PPRM Project and Project ACDC.
• Coordinated with different GBU’s during UAT, followed up on Environment and Access Issues and made sure prompt attention was given to those issues.
• Collaborated with multiple teams on a global scale and made sure the project remained on schedule.

Environment: MS Office Suite, MS Outlook, MS SharePoint, MS Project, Agile, Prototyper Pro, Polarion, Akritiv, DART

Confidential, Park Ridge, NJ

Sr. Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Developed User stories consisting of UI Mockups and Business Rules to capture the functional requirements.
• Prepared Business Requirements Document after the collection of functional requirements from System Users that provided appropriate scope of work for technical team to develop prototypes.Organized requirements into Use Cases, Activity Diagrams and Business Flow Diagrams.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements using PowerDesigner.
• Worked on different areas of Microsoft Project 2013, such as customization of SharePoint site lists and fields, timesheet reporting, training material development.
• Interacted with Users for verifying User Requirements, managing Change Control Process.
• Prepared and managed the Financials for Internal and External labor, Budget, PO/SOW monitoring.
• Worked on Documentation for Version Controlling, to maintain up to date changes in the Documents using Ms. SharePoint
• Created Test cases from scratch by using Business & Functional Requirement Specs and Wire Frames.
• Analyzed the business and functional requirements of the application and developed detailed test cases in Quality Center.
• Assisted with development of the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Acted as Test Captain for System and Business End-User testing
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively.
• Accurately communicated relevant project information to the client and project team.
• Ensure clients’ needs are met in a timely and cost effective manner.
• Kept the PM continuously informed about project status and issues that may impact client relations.

Environment: MS Office Suite, MS Visio & Project, HP Quality Center, and Hybrid Agile, Microsoft Project Server 2010 and 2013.

Confidential, New York, NY

Business Systems Analyst

Responsibilities:

• Worked with SME (Subject Matter Experts) to plan, design, develop, implement, and enhance LRI Portal applications.
• Conducted meetings with the various LOBs for gathering Business Requirements and documenting it as per the guidelines set forth by the Federal Government in Functional Requirements Document.
• Facilitated meetings with the Business users and Technical team to agree upon the Design and Technical aspect of the application.
• Comprehensively documented use-case scenarios and created Wireframes, Mockups and detailed UI design specifications using MS Visio and Balsamiq.
• Responsible for crafting new comprehensive designs for Liquidity Risk Infrastructure Portal (design new functionalities as well as upgrading existing production applications).
• Analyze the accuracy of data coming from various sources, 4G, MLM, FCCR, and LCR to correctly represent on a Global Dashboard application.
• Integrated usability enhancements discovered through research, heuristic evaluations, card sorts, and formal user testing.
• Designed an analytics package and dashboard, defining key metrics and producing a coherent information design.
• Participated in the creation ofuser/process flows for entire LRI Program Web navigations.
• Designed screenshots and prototypes using MS Visio.
• Assisted with the creation of Test Planning Documents, detailed Test Cases in QC and executed Test Cases.

Environment: MS Office, MS Visio, Balsamiq, Photoshop Illustrator, HTML, and Quality Center

Confidential, Chicago, IL

Marketing / Business Analyst

Responsibilities:

• Developed sales and marketing solutions for an International product in the US Market through the use of the E-Commerce platform.
• Gathered Requirements from the Business User by interacting with them and encompassed all requirements in the BRD and FRD using PowerDesigner.
• Regularly coordinated with local florists in Chicago in relation to the products and documentation of existing POS (Point of Sales) for stores
• Experience in supporting store issues, including critical store down situations
• Conducted SWOT analysis for GlobalPetals, helped in identifying new markets and customers.
• Facilitated JAD sessions and conducted walkthroughs and reviews.
• Facilitated between the IT and Business department.
• Created Use Case Diagrams and Activity Diagrams.
• Interacted with Peruvian farmers and local flower shops in Chicago and helped them understand the social benefit that GlobalPetals as a company provides, in a sense helped them to understand the End User benefits from the portal.
• Designed screenshots and prototypes using Ms. Visio and Balsamiq.
• Assisted with U.A.T

Environment: MS Office, MS Visio, and PowerDesigner, E-commerce Platform

Confidential

Marketing Analyst

Responsibilities:

• Regularly interacted with clients to ascertain their precise event requirements
• Helped update their E-commerce platform to give the customers a new concept of customizing their events and adding certain details online, also scheduling/making payments, selecting dates and sizes and available venues.
• Communicated and interacted with clients and developed a corporate network.
• Helped identify opportunities by researching the markets, devising the event concept.
• Liaising with marketing and PR colleagues for promotion of events
• Post-event evaluation (Project Retrospective) and producing reports for event stakeholders.
• Producing detailed proposals for events (timelines, schedules, venues, suppliers, staffing and budgets)
• Developed and prepared business plans and models to support market requirements and go-to-market plans.
• Developed market segmentation and business analysis, competitive analysis (financial), core offer positioning (financial).
• Developed and presented all Market and Products financial data with marketing Manager.
• Proficiently lead all financial and operational projects for Markets and Products.
• Identified new business methodologies to improve efficiencies, lower costs and improve revenues and margins.

Environment: MS Office, MS Project, Just in Mind, Prototyper Pro, E- commerce Platform