SUMMARY

• Over 7 years of professional experience of which 7 years of hands on experience in Salesforce CRM platform as developer & administrator.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App - exchange applications.
• Involved in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Report Types Dashboards, Tasks and Events.
• Extensive experience in data migration and integration using Data Loader.
• In-depth use of CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Hands on experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Proficient in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers
• Experience working with Metadata APIs
• Used Release management to accept full functionality of software before it is fully implemented.
• Configured and maintained user security permissions in compliance with organizational needs.
• Proficiency in Object Oriented Language like C++, Apex.
• Experience in Testing Apex, Dynamic Apex and Batch Apex.
• Knowledge in web technologies like HTML, CSS, WSDL, and SOAP
• Involved in data-mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience in designing of Dashboards, Apex Classes, Controllers, and various other components as per the client and application requirements.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• An effective team player with excellent problem solving and interpersonal skills.
• Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort.
• Strong written and verbal communication skills.

TECHNICAL SKILLS

Salesforce.com technologies: Salesforce.com CRM, Apex language, VisualForce pages/components, Apex triggers, Apex controllers, workflows &approvals, Force.com WebServices API, Bulk API, Metadata API, SOQL, SOSL, Reports, DashBoards, and Ajax toolkit

Salesforce.com tools: Force.com Eclipse IDE, Schema Explorer, Apex Data Loader, Force.com Migration tool, Force.com Platform (Sandbox and Production)

Java-J2EE: Core Java 1.6, JSP 2.0, JSTL 1.1, JDBC, Servlets 2.4, RMI, EJB 3.0, JMS

Application/Web Servers: IBM WebSphere, Tomcat 5.5/6.0, BEA Web logic Application Server

Database: Force.com DB, MySQL 5.0, Oracle 10g and MS SQL Server 2008

Operating Systems: Unix (Solaris), Windows XP Professional/VISTA/7/8, and Mac OS X 10.5

Version control: CVS, star team, SVN, Microsoft VSS.

PROFESSIONAL EXPERIENCE

Confidential

Sales Force Administrator/Developer

Responsibilities:

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator in the organization. Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation. Creating New Major Accounts. Mentoring and guiding the Team over the Test Runs. Creating a market plan with respect to selected product / service, conducting strategic planning on promotional activities including budget involvement, target audience, and market scenario
• Updating the status reports accordingly. Solution based selling analyzing the User Requirements Specifications (URS) for finding any ambiguity, completeness or incorrectness, so that requirements are technically feasible.
• Creating a market plan with respect to selected product / service, conducting strategic planning on promotional activities including budget involvement, target audience, and market scenario
• Managing strong consumer relationship during the entire marketing process, attending customers regularly, and providing excellent-class after sales services for providing appropriate solution to their problems / queries immediately
• Coordinating with event planners for providing details on execution and progress of the event, organizing various events like conferences, seminars, exhibitions, and receptions for gathering ultimate market exposure
• Conducting market research for finding out the consumer requirement, arranging consumer forums, conducting customer questionnaires, etc., for exact analysis of consumer needs, and assisting in product development as per results obtained from the research
• Carrying out competitor analysis, monitoring their activities regarding new product launch, their marketing policies, its reaction on consumers, etc., for planning the promotional activities accordingly
• Managing business growth along with focusing on customer retention, developing business strategies for achieving performance targets, providing excellent sales and after sales services for maximizing sales, consumer satisfaction, and customer retention

Environment: Salesforce CRM Cloud, Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential - Englewood Cliffs, NJ

Salesforce Developer / Administrator

Responsibilities:

• Implemented security settings, field accessibility, password policies, session settings, network access as per the company requirements.
• Managed Delegated Groups.
• Configured validation rules based on business requirements.
• Created Visualforce components and attributes to override the look and feel of standard components.
• Experience in Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Created Dashboard that uses Visualforce page to display case associated with the organization.
• Enabled and Customized Self Service Portal for contacts and Accounts.
• Used Picklists, Record Types to enforce data quality.
• Extensively used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Created user profiles and customized their page layouts.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Used Workflow process, workflow actions and time dependent workflow actions.
• Created Dashboards and Dashboard Components.
• Involved in setting up customer portal where Clients submit and monitor their cases via Salesforce CRM’s customer portal, a Web-based self-service solution.
• Involved in setting up and customizing Partner portal.
• Extensively used tools such Informatica for integration of data with legacy ERP system Sql Server.
• Used Apex Data loader for bulk import and export of data.
• Configured and integrated Salesforce for Outlook.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
• Worked with Anonymous Blocks that could be compiled and executed using System Confidential Console, Force.com IDE and Web Services API call.
• Used Declarative Metadata APIs call
• Deployed Apex using Force.com IDE, Force.com Migration Tool.
• Worked with Apex to execute SOQL, SOSL and DML queries.

Environment: Salesforce, Visualforce, force.com, Apex Data Loader, SOQL, SOSL, Salesforce CRM’s custom portal, Matrix report and DML queries.

Confidential - NY, New York

Salesforce Developer / Administrator

Responsibilities:

• Identified need of the business functionality and perform analysis to implement new system functionality along with different Business and Technical users.
• Interacted with the stakeholders to get a better understanding of critical business processes and gather business requirements and business process Analysis to understand their need from system.
• Implemented security settings, field accessibility, password policies, session settings, network access as per the company requirements.
• Managed Delegated Groups.
• Configured validation rules based on business requirements.
• Created Visualforce components and attributes to override the look and feel of standard components.
• Experience in Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Created Dashboard that uses Visualforce page to display case associated with the organization.
• Enabled and Customized Self Service Portal for contacts and Accounts.
• Used Picklists, Record Types to enforce data quality.
• Extensively used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Created user profiles and customized their page layouts.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Used Workflow process, workflow actions and time dependent workflow actions.
• Created Dashboards and Dashboard Components.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Responsible for prepare plan and data set for data migration from one legacy system to newly proposed system.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages

Environment: Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Apex Data Loader, MS Visio

Confidential, Chicago, IL

Salesforce Administrator /Developer

Responsibilities:

• Understood the Compliance requirements and finalizing all the objects and fields that are to be stored in documentum.
• Map data between the standard and custom fields of the objects to the documentum prescribed format.
• Configured Salesforce Automation (SFA) for account management, opportunity management, contact management and data quality management.
• Develop Triggers, Apex classes, SOQL for each object to copy all the data to the custom object in real time.
• Develop web services to get the required data to make the compliance report exhaustive.
• Integrate salesforce.com with Datastage by writing java programs which are invoked by the datastage jobs. The java programs call the Partner API exposed by salesforce.com
• Create, Compare and maintain the asset snapshots using Dream Factory Snapshot tool for Release management.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Regularly update the snapshots to StarTeam, version controlling system.
• Review the apex classes and triggers and give review comments to make sure the best practices are followed.
• Maintain the tasks related to the project on version one and making sure the burn down chart is as expected.

Environment: Salesforce.com, APEX, CRM, Visual force, Work flow rules, Validation rules, XML, WSDL, Web services API, Force.com IDE, Data Management, Java/J2EE, JSF, JSP, JDBC,, Oracle 9i etc.

Confidential, NY

SalesForce Developer

Responsibilities:

• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com out Of the Box (OOTB) functionality.
• Created various Profiles, Role, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Experience in AML and Enterprise Risk and Compliance processes, tools, and data
• Developed business documents for Salesforce.com Custom objects.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Experienced inEnterprise Risk and Compliance Technologies and Process - Web KYC - CDD - EDD.
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow rules, List Views, Custom Reports & Dashboard.
• Set up Data Security for the users.
• Used Data Loader to Import Data from Legacy system.
• Worked with developer to build and validate Conceptual, Logical & Physical Data Model and Integration touch points Requirements.
• Analyzed and Implemented App Exchange product.

Environment: Force.com platform, Apex Language, Visual Force, Data Loader, HTML, JavaScript, Apex Triggers, Web Services, Reports, Chatter, Standard objects, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Engaged in converting the User requirements into software requirement specifications.
• Developed various Unified Modeling Language (UML) diagrams as a part of the system design.
• Worked with the team to design the system’s User Interface (GUI), Database and other structures.
• Coded the system’s User Interface using the Java, Servlets, JSP, HTML, and Java Script.
• Coded the request processing layer (controllers) using the Java and Servlets.
• Coded the data access layer using the JDBC.
• Engaged in developing the unit and integration test cases.

Environment: Java, Servlets, Java Server Pages (JSP), JSTL, XML, XSL, JavaScript, HTML, DHTML, CSS, Oracle, Toad, Apache Tomcat, Eclipse, Windows, Linux.