SUMMARY

• Information Technology Project Manager wif over 20 years of experience seeks software and information security content development projects.
• Skills include requirements gathering, quality testing, business analysis, technical writing, and product management.

TECHNICAL SKILLS

Operating Systems: Windows OS: Server 2000.2003, XP, 2007, 7, 8, Vista, UNIX, LINUX, Red Hat

Productivity Tools: Microsoft Office ’98 - ’07, Access, Visio Pro, Project, FrontPage, SharePoint® Server; Rational Rose, RequisitePro; RoBoHelp; Macromedia Dreamweaver, Fireworks; Adobe Framemaker, Acrobat; HTML Help; SnagIT

Enterprise Applications: Mercury Test Suite®; HP Quality Center; FiServ; Coolbiz/Spex/Jex; StarTeam CMVC; Caliber RM®; Applix ERP & CRM; Salesforce.com CRM; BRIO ETL; SAP Business Objects Crystal Reports; DelTek; QuickArrow; Apache Tomcat; Team Foundation Server; Clarity; Daptiv; Chase Paymentech; Server Virtualization using VMWare

Programming Experience: Familiar wif: Java, Java Script, C, C++, RPG, COBOL, HTML, XML, SQL and other emerging technologies

Methodology Experience: Object Oriented Analysis & Design (OOD), Universal Modeling Language (UML), Rational Unified Process (RUP), SCRUM, Software Development Lifecycle (SDLC), Agile, Six Sigma, and Total Quality Management (TQM), Payment Card Industry Standards (PCI), ISO 9000, Capability Maturity Model Integration (CMMI), Project Management, Business Analysis, and Research Methods & Techniques

PROFESSIONAL EXPERIENCE

PROJECT MANAGEMENT CONSULTANT

CONFIDENTIAL, TX

• Order products and supplies from supply-chain
• Facilitate client and internal team meetings
• Document client objectives, assumptions and requirements
• Monitor progress against plan throughout the project/ delivery cycle including time, budget, and quality measures
• Report project progress as required both internally and externally
• Understand and assimilate different requirements and changes, capture those in project updates and communicate to the project team
• Demonstrates multitasking skills on a daily basis to manage multiple projects
• Identify processes and quality improvements on ongoing process as well as post-project analysis
• Co-ordinate interdepartmental resources ensuring completion of projects on schedule and wifin budget constraints.
• Proactively apply quality management, change control, risk mitigation, and customer satisfaction control procedures
• TEMPEffectively organize project documents and supporting material
• Maintain and oversee accounting spreadsheets and reports
• Customer Service
• Develop and maintain company website using Dreamweaver and other tools
• Make deposits and bank transfers between operating accounts
• Oversee company storage facility operations and maintain inventory logs and reports
• Provide leadership and oversight on company construction projects
• Mentor and train employees on products, services, and procedures
• Reverse Engineering Enterprise software and documentation
• Business Process Modeling and Improvement

TOOLS USED: MS Project, MS Office 2010, Dreamweaver, ATM, BPM Tools, Fireworks, Adobe Acrobat PDF, SnagIT

SENIOR BUSINESS ANALYST

CONFIDENTIAL, CA, San Antonio, TX

• Developed Business Case
• Created AS-IS System Diagrams
• Created TO-BE System Diagrams
• Created Use Case diagrams and Use Cases
• Created web-interface models using iRise Studio and Definition Center
• Developed High-level and Detailed System Requirements
• Provided Solution Recommendations
• Developed Quarterly Product Recall Report in Excel wif macros that gathered metrics across the enterprise

TOOLS USED: iRise, MS Office 2007, Visio, Remedy 10, IEEE 839 Test Template, SnagIT, Adobe Acrobat PDF, SharePoint Server

PROJECT MANAGER & LEAD CONTENT ENGINEER

CONFIDENTIAL

• Lead Content Engineer for FISMA/NIST compliance templates
• Developed and installed system releases using Agile Implementation techniques
• Responsible for overall change management and approval of releasing content to customers
• Database administrator for Oracle 10g/SQL Server
• Wrote SQL Scripts to Create, Read, Update, Delete, and Modify Tables and Content wifin Database(s)
• Used ODBC Connection in MS Access to populate or extract data to/from database
• Analyzed data using functions and formulas in MS Excel spreadsheets
• Coordinated projects and developed requirements for new features and enhancements for Java applications
• Performed quality assurance testing on content and application functionality
• Performed IT Audit functions and tasks for compliance wif FEDERAL INFORMATION SECURITY MANAGEMENT ACT (FISMA), NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST), SARBANES-OXLEY ACT (SOX) COSO and CoBIT frameworks
• Provided weekly status reports to management
• Applied and developed business process modeling and improvements (BPM/BPI)
• Implemented product lifecycle management (PLM) and methods and techniques to ensure that projects met schedule, business requirements, and customer expectations
• Applied Agile, Structured SDLC, and Project Management methods and techniques to projects and tasks
• Developed test plans and statistical keys to QA content databases
• Compiled defect reports from SharePoint® Services and plotted statistics using Excel trend analysis
• System administrator of local instances of TrustedAgent application for multiple customers
• Attended weekly status meetings for various projects
• Provided leadership and coaching to junior engineers and consultants

TOOLS USED: Rational Rose, Requisite Pro, Visio, MS Office 2007, SnagIT, HP Quality Center, Remedy, Adobe Acrobat PDF, TextPad, NotePad, SharePoint Server, Team Foundation Server, IEEE 839 Testing Template, MS Project, SQL Server

TECHNICAL PROJECT MANAGER/BUSINESS ADVISOR

• Gathered business/customer requirements for system integration, data warehouse, eCommerce, and feature enhancements to FiServ, CheckFree, RAMS, DOMS, Dell.com, and most peripheral eBusiness systems
• Developed system/functional requirement specifications and performed gap analysis for Payment Card Industry (PCI) standards and system integration
• Acted as the key interface between business, technology teams, and management in defining and influencing business requirements and assisted in developing the appropriate system solutions
• Analyzed the business implications of technical solutions, and assisted in defining the technology solutions to support any future business requirements
• Wrote SQL scripts to extract data from Teradata D3 and ODS database for analysis
• Analyzed data using functions and formulas in MS Excel spreadsheets
• Worked on application business problems that were diverse in scope and required moderate-to-complex analysis.
• Entered defects into Remedy and HP Quality Center for mitigation and resolution
• Coached less experienced personnel
• Collaborated and completed tasks entered in Team Foundation, SharePoint® Services, Clarity, and/or Daptiv PPM
• Managed vendor relationships and facilitated IT development for program support
• Usability tested Seibel Customer Resource Management (CRM) and Universal Customer Master (UCM) and made solution recommendations to Chief Architect
• Performed IT Audit functions and tasks for compliance wif SAS-70, SOX COSO and CoBIT frameworks
• Developed requirements and functional specifications for CheckFree Web portal (Web Self-Service)
• Served as the Project Coordinator/Manager/Lead on multiple projects wif Java and other languages
• Developed and implemented Agile Project Management policy & procedures
• Applied Agile, Structured SDLC, and Project Management methods and techniques to projects and tasks
• Documentation for Dell Order Management System (DOMS) processes and Order Fulfillment procedures
• Documentation for Dell Inventory Management System processes and Supply Chain procedures in accordance wif Service Oriented Architecture
• Created wireframes, diagrams, and documentation for Dell General Ledger and Accounting processes

TOOLS USED: Rational Rose, Requisite Pro, Visio, MS Office 2007, SnagIT, HP Quality Center, Remedy, Clarity, Adobe Acrobat PDF, TextPad, NotePad, SharePoint Server, Team Foundation Server, IEEE 839 Testing Template, MS Project

SENIOR REQUIREMENTS ANALYST

RESPONSIBILITIES

• Lead business requirements definition for eLearning systems,
• Created use cases, process flows, sequence diagrams, business models activity diagrams, and wire frames
• Validated requirements wif stakeholders
• Participated in conversion of design documents to test plans
• Wrote SQL scripts for extracting test data

TOOLS USED: Rational Rose, Requisite Pro, Visio, MS Office 2003, SnagIT, HP Quality Center, Remedy, Clarity, Adobe Acrobat PDF, TextPad, NotePad, FileMaker, SQL Server

SENIOR INFORMATION ENGINEER & SECURITY CONSULTANT

RESPONSIBILITIES

• Performed security consultant services and managed assigned projects
• Trained team members and supervised project resources
• Served as customer liaison and provided customer status reports
• Conducted Technical Interchange Meetings and JAD sessions
• Led and conducted Security, Test & Evaluations for COMMERCIAL OFF THE SHELF (COTS)/GOVERNMENT OFF THE SHELF (GOTS) products & vendor services
• Conducted Certification, Test & Evaluations for COTS/GOTS products & vendor services
• Performed vulnerability assessments/provided certification recommendations
• Wrote Standard Operating Procedures for Data Center for Media Rotation and Disaster Recovery Plans Performed IT Audit functions and tasks for compliance wif SAS-70 and other audit models and frameworks
• Finalized, packed, wrapped and shipped completed Accreditation Packages
• Created/reviewed/edited/ C&A documentation

TOOLS USED: Rational Rose, Requisite Pro, Visio, MS Office 2007, SnagIT, HP Quality Center, Remedy, Clarity, Adobe Acrobat PDF, TextPad, NotePad, Deltek, SharePoint Server, IEEE 839 Testing Template, MS Project, RMS

PROJECT MANAGEMENT SPECIALIST

• Managed several projects simultaneously and submitted weekly progress status reports
• Wrote functional requirements, specifications, and feature enhancements of Risk Management System (RMS), Data Warehouse and managed them wif Caliber RM®.
• Developed state transition and use case UML diagrams for package workflow features
• Coordinated Quality Assurance security testing activities for Agile Implementation and Deployment
• Wrote SQL Scripts to Create, Read, Update, Delete, and Modify Tables and Content wifin Database(s)
• Used ODBC Connection in MS Access to populate or extract data to/from database
• Analyzed data using functions and formulas in MS Excel spreadsheets
• Analyzed test results and reported them in Remedy Action Request System v5.0
• Developed printed and online product help systems for Risk Management System (RMS), Enterprise Vulnerability Management System (EVM), and Enterprise Security Remediation System (EVR), and Financial Compliance Authority (CA) software
• Applied Agile, Structured SDLC, and Project Management methods and techniques to projects and tasks
• Implemented product lifecycle management (PLM) and methods and techniques to ensure that projects met schedule, business requirements, and customer expectations
• Maintained routine communication meetings wif customers
• Wrote several project plans and cost-benefit analysis documents as a Project Coordinator/Manager
• Tracked and monitored project progress and made solution recommendations
• Created tables, diagrams, and business models using CASE tools to update Java applications and applets
• Analyzed application behavior and documented them in Functions and Features Matrices
• Developed MS SQL database schema for financial Commercial Compliance product
• Populated government and commercial compliance databases wif over 574 requirements in governance standards, guidelines, regulations and best practices
• Assisted in developing training manuals and marketing presentations
• Installed Virtualization Enterprise Software such as VMWare on Steel Cloud Servers to run multiple applications

TOOLS USED: Rational Rose, Requisite Pro, Visio, MS Office 2003, SnagIT, HP Quality Center, Remedy, Clarity, Adobe Acrobat PDF, TextPad, QuickArrow, Deltek, RoboHelp, IEEE 839 Testing Template, MS Project, RMS, SQL Server, Apache Tomcat, VM Ware, SAP Business Objects Crystal Reports

SENIOR TECHNICAL WRITER

RESPONSIBILITIES

• Managed several telecommunications projects simultaneously and submitted weekly progress status reports
• Developed SDLC and QA testing documentation and Functional Requirements for GSM third-party billing engine
• Created WORD and RoBoHelp documents, tutorials, and business process flow diagrams
• Described components of a web-based billing system and their function
• Assimilated Payment Card Industry (PCI) standards into system integration and architecture
• Reviewed technical specifications and made solution recommendations
• Wrote Standard Operating Procedures for Data Center for Media Rotation and Disaster Recovery Plans Performed IT Audit functions and tasks for compliance wif SAS-70 and other audit models and frameworks
• Prepared business plans for data migration
• Developed on-line forms to facilitate e-business and interdepartmental communication
• Documented user guide procedures for a multi-language bill
• Developed requirements and functional specifications for web-content portal using SharePoint® Services and documented the procedures for content updates and collaboration tools and Java APIs

TOOLS USED: Rational Rose, Visio, MS Office 2000, SnagIT, HP Quality Center, Remedy, Clarity, Adobe Acrobat PDF, TextPad, NotePad, RoboHelp, SharePoint Server, IEEE 839 Testing Template, Applix ERP, SAP Business Objects Crystal Reports, BRIO ETL