SUMMARY

• Over nineteen years of experience in IT industry with 12+ years experience in ECM and BPM domain.
• Experience in multiple document imaging software like EMC Captiva 7.1, ClaimPack 3.8, IBM Datacap 6.0, IBM FileNet 4.5, Kofax 7.x and Documentum 6.x.
• Strong experience in install including HA and upgrade of Captiva FormWare, ClaimPack, Datacap and FileNet.
• Experience in upgrade of EMC Captiva, IBM FileNet and IBM Datacap in pre - prod and production environments.
• Strong experience in Healthcare and Insurance industry. Involved in entire development life cycle 3 software projects.
• Strong administration, trouble shooting and problem solving skills mainly in Captiva FormWare, ClaimPack and Datacap.
• Hands-on experience in implementing, executing, organizing and delivering projects from planning stages to user acceptance stage.
• Solid Experience in Testing & Implementation.
• Exposure to different content management products.
• Proficient in RDBMS technologies like MS SQL Server 2008 and MS Access.
• Experience in install, configure and troubleshoot SSIS packages on SQL Server 2008.
• About 3 years in Knowledge Management software and ERP.
• Developed key client relation skills by interfacing with users.
• High analytical and results-oriented with rapid adaptation to new environments and technologies
• Involved in the Presales activities including setting up client demos.
• Conducting workshops for new employees.
• Experience in leading, organizing, planning and managing enterprise IT implementations and strategies.

TECHNICAL SKILLS:

Languages / Tools: EMC Captiva Product Suite Claimpack 3.8, Captiva Formware 5.3.3, Captiva Capture 7.1, Email Importer, Batch Creator, Scan, IBML Importers, OCR/ICR module, Captureflow Designer, Captiva Desktop, InputAccel 5.3

IBM Datacap Product Suite: Datacap Task MasterServer 8.0, Datacap Studio, TaskMaster clients, RuleRunner, TaskMaster Web Clients, NENU

IBM FileNet P8 4.5x: Content Engine, Process Engine, Application Engine, Process Analyser. Content Navigator, Content Federation Service, Workplace XT

Documentum Suite: Documentum 6.0, Forms Builder, Business Activity Monitor

Kofax Product Suite: Kofax Ascent Capture 7.5, Kofax Transformation Module, Kofax Monitor, Kofax Import Connector

ERP: Oracle Financials 7.3

RDBMS: SQL Server 2008, MS SQL Server 2000 and db2

Application Server: WebSphere, BEA WebLogic, Tomcat, JBOSS, IIS, Apache

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

EMC Captiva Engineer

Responsibilities:

• Designed and developed using EMC Captiva 7.1 Captureflow to OCR fields from CMS 1500 for Anti Fraud Work Bench at Confidential .
• Designed and developed using EMC Captiva 7.1 Captureflow to OCR fields from Liens documents for Anti Fraud Work Bench at Confidential .
• Captureflows included modules like import (MDW), classification, extraction and ODBC export to SQL for OCR data and Oracle databases for Audit (for CMS 1500) and standard export to file system ( for Liens).
• Process historic load of 25 million digital images of over 12 years.
• Classification and recognition went through rigorous tuning process using Dispatcher to achieve an OCR output quality of over 75%.
• The OCR data was ingested into Bigdata.
• Audit log involving date time of process with classification Yes/No for every image processed through Captiva logged into Oracle database.
• The OCR data from Liens and CMC 1500 were ingested into Anti Fraud Workbench application used by the special investigation unit (SIU) of State Fund. SIU achieved a huge success in restitution ordered in millions of dollar amounts, many claimants pleaded guilty of fraud and false claims. All these were achieved in a very short span.

Confidential, New York City, NY

Sr Software Consultant

Responsibilities:

• Upgraded Captiva FormWare from 3.7 to 3.8.1 on production environment.
• Upgraded ClaimPack 3.7 to 3.8.1 on production environment.
• Configured IPP for processing the CMS, HCFA, UB-04 and UB-94 Single and Multi forms.
• Worked extensively on the Detailed Design for Medical Claims and Claim Form processing.
• Rearranged index for better performance on SQL Server 2008.
• Customized Captiva jobflow for task switching.
• Installed and updated stored procedures and views for work station scheduling.
• Installed and configured correspondence barcode solution to track customer requests.
• Configured process settings for all the installed processes.
• Customized the VBP code to incorporate the custom validation
• Extensively used FWTrace to identify Captiva issues.
• Resolved user issues related to Captiva FormWare and SQL Server 2008
• On client request - Independently run the entire OCR operations.
• Installed and configured SSIS Packages on SQL Server 2008
• Responsible for configuring and generating scan configuration files.
• Responsible for setting up scanner setting to improve image quality.
• Implemented database monitoring system for performance by configuring system alerts
• Test new releases on Emblem Health test environment and promote the same to production

Environment: Captiva FormWare 5.3.3, ClaimPack 3.8.1, FormWare Designer, FormWare Admin console, FormID, Perfect Post, Scan designer, Image Exporter, SQL Server 2008

Confidential, Indianapolis, IN

Responsibilities:

• Assisted NGS IT Team to install and configuration of IBM Datacap.
• Involved in setting up Taskmaster Application database on SQL Server 2008
• Conducted migration of Admin, Engine and Fingerprint table from MS Access to SQL Server 2008.
• Added IBML Batch Name in job monitoring service.
• Responsible for setting up SQL Server 2008 Reporting service
• Implemented NT Authentication,
• Taskmaster web in their test, development and production environments.
• Setup test to fail over cluster for Datacap.
• Resolved environment and configuration issues with assistance from IBM Support team.
• Responsible to create test scripts.
• Tuning of OCR recognition module.
• Responsible for setting up and configuring NENU.
• Responsible for setting Datacap automated client setup.
• Created new roles and configured the roles with appropriate permissions.
• Involved in setting up RuleRunner Quattro Manager.
• Involved in setting up page, document and batch level variables in Datacap.
• Involved in testing of IBM Datacap solution releases.
• Setup IBML scan database.
• Designed and implement the security configuration in the Datacap.
• Set up complete NGS production environment in lab including High Availability (HA)

Environment: Datacap Task MasterServer 8.0, Datacap Studio, TaskMaster clients, RuleRunner, TaskMaster Web Clients, NENU

Confidential, NJ

Responsibilities:

• Created new roles and configured them with appropriate permissions based on request.
• Responsible for configuration of new job and jobflows in Captiva.
• Support to EMC Captiva FormWare jobflow for medical nonstandard.
• Responsible to resolve system and user issues.
• Upgrade Captive FormWare 3.7 to 3.8 on SQL Server 2000
• Upgraded ClaimPack 3.7 to 3.8.1.
• Involved in replication of data from user table to distribution table.
• Responsible to configure automated tasks for Captiva jobs.
• Involved in OCR tuning for better recognition of new forms.
• Responsible to apply Microsoft patches to test and production environment.

Environment: Captiva FormWare 5.3.1, ClaimPack 3.8.1, FormWare Designer, FormWare Admin console, Perfect Post, Scan designer, Image Exporter, SQL Server 2000

Confidential

Responsibilities:

• Involved in install and configuration of IBM FileNet P8 CE, PE and AE on HA
• Co-ordinate with IBM technical support to configure high availability on production.
• Consolidated two existing workflows into single box
• Responsible for Data migration from existing environment to FileNet P8 environment.
• Responsible setting up of UAT systems for FileNet P8.
• Applied all latest FileNet P8 4.5.1 patches.
• Involved in setting up connector to FileNet P8 from DocueCapture.
• Involved with database administration team in tuning database.
• Involved in setting up disaster recovery on a standalone server.
• Participated in QA testing and UAT.
• Participated in client end user training.

Environment: FileNet P8 Content Engine, Process Engine, Application Engine, Process Analyzer. Content Navigator, Content Federation Service, Workplace XT

Confidential

Responsibilities:

• Lead role in implementing IBM FileNet 4.5 CE, PE, AE and CSE components on HA
• Resolved complex issues involving implementation of FileNet CSE on HA along with individually monitoring of K2 services.
• Performance testing using IBM Rational Performance Tester (RPT)
• Managed QA team to perform end to end system and function testing.
• Responsible for UAT sign off from the customer.
• Involved in migration of 48 TB plus of existing data from 23 circles into the new FileNet DMS.
• Involved in configuring IBM Tivoli to monitor server performance on failover cluster.
• Conducted knowledge transfer workshop to client team.

Environment: FileNet P8 Content Engine, Process Engine, Application Engine, Process Analyzer. Content Navigator, Content Federation Service, Workplace XT

Confidential

Responsibilities:

• Documentum administration activities
• Implemented Content Server hot backups.
• Involved in replication data recovery of content server during reinstall.
• Responsible for performance tuning.
• Assisted in disaster recovery procedures.
• Provide technical support for resolving Documentum issues including Content Server, WebTop and Retention Policy Services.
• Analyzed and identified gaps in order to improve business process.
• Resolved high memory utilization bottleneck that required production downtime every 3 weeks.
• Managed Documentum application security using ACL.
• Resolved major issues with Documentum Management concerned with performance.
• Involved in user training for Confidential .

Environment: Documentum 6.0, Forms Builder, Business Activity Monitor

Confidential

QA Manager/Lead

Responsibilities:

• Preinstall tasks, install and configuration of Documentum 5.3 server
• Install and integration of InputAccel 5.3 with Documentum
• Documentum administration - creation of user groups, add new/modify users, add and configure automated jobs, create and maintain Cabinets/Folders and document links, DQL to search and retrieve of documents, schedule events, repository configuration, creation of storage areas and backing up the repository.
• Involved in preparing Test Plan and Test Scripts
• Responsible for Installation test
• Responsible for testing custom applications
• End to end testing of the Document workflow process
• Responsible to resolve user issues on Production
• Install and configuration of complete Kofax Ascent system (including Xtrata)
• ICR/OCR tuning (including first time use of rubber band OCRs)
• Classification training using Xtrata
• Implementation of remote capture
• Implementation of Kofax VRS feature
• Install and configuration EMC Documentum 5.3 system.
• Integration for data transfers from Kofax system to Documentum for archival.
• Functional and system Testing

Environment: Kofax Ascent Capture 7.5, Kofax Transformation Module, Kofax Monitor, Kofax Import Connector

Confidential

Senior QA Engineer

Responsibilities:

• Responsible for System and functional testing for the Enterprise Discovery product.
• Responsible for internal and Customer releases.
• Involved in build verification testing, Involved in smoke and sanity testing.
• Involved in researching system requirements and writing test cases
• System Platform validation during integration testing in a structured environment
• Conducted performance testing and assist in establishing requirements
• Involved in planning and design of the test cases using WinRunner

Confidential

Responsibilities:

• Lead testing team on financial modules like Accounts Payable, Accounts Receivable, General Ledger and Cash Management.
• Involved in functional testing and integration testing.
• Participated in configuring demons to update transaction from other modules to General Ledger module.
• Involved in enhancements on the functional areas for Financial Applications
• Conducted Business study and identifying gaps for the Clients.
• Responsible for configuration of the product to the needs of the customers.
• Co-ordination with onsite personnel both in India and abroad.
• Project co-ordination with the developers.
• Responsible for system and release upgrades.
• Involved in implementation of Euro currency (Pre Euro conversion)
• Understanding and utilization of the Functionality provided in Oracle Application.
• Involved in customization and implementation of Oracle Application modules
• Used open interfaces to upload Budget Data from spread sheets, imported journals into General Ledger from legacy system.
• Used AOL to register generated reports, Forms, PL\SQL, stored procedures, SQL scripts, flexfields, Menu items, defined Accounting flexfields combination, value security rules, set of Books
• Gathering Business requirements. Capturing software and hardware requirements.
• Training for end users in Accounts Receivable, Accounts Payable and Fixed Assets modules.