SUMMARY:

• Certified Salesforce.com Developer and Administrator with 7+years of IT Professional experience with strong Object Oriented Analysis, Designing and Programming skills Including 4+years’ experience in Salesforce Force.com Platform as a Salesforce Developer and Administrator.
• Proficiency in SFDC development using Apex classes, Apex Triggers and Test Classes.
• Expert in Query language using SOQL and SOSL statements.
• Extensive experience in Data Migration using Data Loader, Import Wizard and Informatica Cloud.
• In - depth knowledge in developing Apex code within Governor Limits
• Strong Experience in Code Migration using Force.com IDE and Change sets.
• Expert in SFDC Administrative skills like creating Profiles, Roles, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter & App-exchange applications.
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• Possess comprehensive understanding of CRM business processes like Campaign, Lead, Account and Case Managements, Forecasting, and Call Center.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Account Management and Case Management.
• Proficient in dealing with Content, Documents, Files and Libraries tabs.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Experience in web technologies like HTML, XML, CSS and JavaScript.

TECHNICAL SKILLS:

Salesforce.com: Force.com Platform, Salesforce CRM, Developer Console, Sales Cloud, Service Cloud, Import Wizard.

SFDC Tools: Data Loader, Force.com IDE.

Languages: C, Java, Apex, HTML, Visualforce.

Web Technologies: REST and SOAP API, HTML, XML, CSS and JavaScript

Databases: SQL Server, Microsoft Access, MySQL

Operating Systems: Microsoft Windows and Mac.

Others: Microsoft Office, Microsoft Visio, Matlab, Rational Rose, Keil Microvision, Inkscape.

PROFESSIONAL EXPERIENCE

Confidential, KANSAS CITY, MO

Salesforce Lead Developer

Responsibilities:

• Created a Visualforce page which shows the list of records with pagination.
• Used SOSL to search the records from the list of records shown in Visualforce page.
• Used DML and SOQL for Data entry through VisualForce page.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Integration using Informatica cloud for data migration into the cloud.
• Used VisualForce pages as custom tabs and Buttons.
• Used merge Fields to create Email Templates for VisualForce.
• Created VisualForce pages to show list of records with inline edit support.
• Created Apex classes for actions in Visualforce pages like undelete, delete, save etc..
• Took the responsibility of writing Test classes for every Apex class written.
• Worked on Force.com IDE to write apex classes and more.
• Worked in a team as administrator to perform detailed analysis of business and technical requirements and designed robust, secure and scalable the solution.
• Analyzed the business requirements and mapped to Salesforce.
• Performed data migration from MS Outlook, Excel to Salesforce using Data Loader.
• Provided analytical support for multiple, complex projects simultaneously while meeting the deadline established timelines, work plans.
• Developed a process to manage request and approvals for leads and opportunities. Implemented a specialized management process with version capabilities to keep track of updates and milestones in project.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Developed Web-to-Lead functionality for customers directly to Salesforce CRM.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Created custom report types like summary and matrix reports to track pipeline insight, program opportunities.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, CA

Salesforce Administrator

Responsibilities:

• Configure, maintain, develop and support the salesforce.com application.
• Create and manage custom objects, fields, and formulas.
• Develop and maintain custom reports, dashboards, validation rules, approval processes and custom workflows.
• Develop and schedule Batch Jobs when required.
• Data mapping and data migration into current salesforce.com instance.
• Manage salesforce.com instance using the standard aspects of the salesforce.com setup menu.
• Maintain, create and manage user accounts, profiles and security.
• Customize new and existing page layouts for individual business units within the organization.
• Recommend, implement, test, and deploy Visualforce pages and Apex classes and triggers.
• Performed the techno-functional role of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment:Saleforce.com platform, Apex, Visual Force (Pages, Component), Salesforce.com Data Loader, Informatica OnDemand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Eclipse IDE Plug-in.

Confidential, East Hanover, NJ

Salesforce Administrator

Responsibilities:

• Created custom objects and fields.
• Used Data Loader to Upsert and export data of CSV format.
• Worked on creating VisualForce pages which shows the list of records.
• Used Page layouts to display the organized record entry.
• Used validation rules to validate the data entered in a record.
• Set the security for records, fields and objects using OWD, sharing rules, profile, manual sharing and Roles.
• Implemented Reports and Dashboards to analyze data.
• Worked on sales cloud and service cloud applications.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Salesforce.com Data Loader, Informatica Ondemand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in

Confidential, San Jose, CA

Salesforce Administrator

Responsibilities:

• Business Process review to analyze, organize and prioritize the implementation.
• Planned and implemented salesforce.com and trained users
• Managed and conducted a business process reengineering project concentrating on the Activities tracking, Service Requests, Business Development and Customer Service functions
• Met with potential users to gather requirements, wrote specifications, developed applications based on those specs, facilitated final deployment, and maintained the applications once deployed.
• Created different types of Custom Reports for standard objects as well as custom objects
• Configured Role based Authorization on Object/Field Level.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Created Executive Team dashboards; these dashboards consisted of current month sales, forecast, and activity.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Salesforce.com Data Loader, Informatica Ondemand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Analyzed the system, and gathered all the requirements.
• Designed use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP and Java Script.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment.
• Involved in writing ANT script for application deployment.
• Involved in development of the server side business logic using Action Classes, Action Forms, Helper classes and DAO access layer classes.
• Designed and developed Session Beans for implementing Business logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Web Services, EJB, Servlets, SOAP, XML, ANT Build Scripts.

Confidential

Java Developer

Responsibilities:

• Involved in user interface design and development using Struts tags, JSP, HTML, and DHTML.
• Involved in designing system based on UML concepts using Rational Rose.
• Development and design of applications and web pages using HTML, JavaScript for client side validation.
• Involved in the front end validation by using JavaScript and Ajax.
• Developed EJB (Session and Entity Beans) classes for server side components.
• Involved in testing the application during the system and integration test phases.

Environment: Java, JSP, Java Beans, MVC, JMS, Weblogic8.1, EJB, JavaScript, HTML, DHTML, XML, Windows.

Confidential

Web Developer

Responsibilities:

• Involved in designing the application in various design patterns which are used in the design of the application.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML.

Environment: HTML, DHTML, XML, CSS, JavaScript.