SUMMARY

• 7+ years of experience in the IT industry and around 6+ years of experience as a Salesforce Developer/Administrator and Force.com Platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Good understanding of cloud computing services such as SAAS, PAAS and IAAS.
• Thorough understanding of the Salesforce licensing structure and various services offered by Salesforce.
• Extensive experience in designing of, Workflows, Validation Rules, Formula Fields, Visual Flows, Hyper Link Formula fields and Email Generation according to application requirements.
• Highly experienced in writing Apex Classes, Apex Triggers, Apex Test Methods and developing Visual Force Pages using Standard and Custom Controllers.
• Hands on experience in writing Batch Classes, Schedule Apex, Http Callouts, Dynamic Apex, Test Classes, Wrapper Classes.
• Thorough understanding of Synchronous and Asynchronous execution of Apex.
• Proficiency in SFDC Administrative Tasks like creating Profiles, Roles, Price Books, Users, Permissions, Page Layouts, E - Mail Services, Workflows, Process Builder, Reports, Dashboards, Approvals and Tasks.
• Experienced customizing Standard Objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns.
• Proficient in Security and Sharing rules at Object, Field, and Record level for different Users at different levels of organization.
• Experience in working in all stages of Software Development Life Cycle (SDLC), Requirement gathering, Design, Configuration, Testing, Architecting Enterprise Software and Deployment of Salesforce.com functionality.
• Have performed Page Layout Customization, Page Layout Assignment based on Profiles and created Custom Links based on User requirement.
• Experience in Migrating Data to Salesforce using Import Wizard, Force.Com Migration Tool, Apex Data Loader and also experience using Change sets, Eclipse with Force.com IDE, Version Controls (SVN).
• Possess excellent knowledge in large scale system implementation, integration, interfaces and data conversion.
• Strong Understanding of SFDC implementations Sales Cloud, Service Cloud and Customer Portal implementation.
• Possess high knowledge about understanding of CRM Business Processes like Forecasting, Pipeline Management, Order Management, Account, Case and Lead Management.
• Excellent experience in using Oracle 8i/9i, SQL Server, JQuery and SQL databases and familiar with Stored Procedures, Triggers and Functions using PL/SQL and AJAX.
• Have good experience in Working with Agile/Scrum teams to analyze and solve business problems.
• Have good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in Web Services/API implementations XML, SOAP, REST and strong background in HTML, JavaScript, Bootstrap, Angular.js and CSS.
• Capable of handling Multi-Tasking and Multiple Projects performing different roles.
• Possess excellent Communication, Analytical, Inter-personal Skills, has the ability to effectively work both as a Team Player and as an Individual.
• Self-motivated and ability to adapt quickly to challenges and changing business environments.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, CRM Tools

Web Technologies: JavaScript, Angular.js, Bootstrap, HTML, AJAX, XML, XSL, JSF, ASP.NET, PHP 5, SOAP, WSDL

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Languages: C, C++, Java, C#, VC++, SQL.

App/web servers: Apache, Tomcat, J-Boss, Web logic, IIS.

IDE: RAD, WSAD 5.X/4.X and Eclipse 3.x

Java Technologies: JDK, J2EE, Servlets, JSP, JDBC, EJB.

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Using profiles to control maintenance updates in production environment.
• Developed Visual Force Pages for certifying the User data available for scrubbing.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Generating WSDL files compatible with the Salesforce.com and identify, troubleshooting issues in WSDL files.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Automating Business Processes Creating Records, Post to Chatter, Sending emails using Process Builder.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating schedules for tracking, shipping and payment of products.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 50 users.
• Creating page layouts according to the user requirements.
• Worked on Process Builder in automating high value business opportunities and creating processes by collaborating with different business teams.
• Used Sales force Automation for management of Accounts, Leads, Contacts and workflows.
• Implemented Visualforce pages and API’s in customizing the mobile app, for user friendly access.

Environment: s: Salesforce.com Import Wizard, Apex, XML, Controllers, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, San Leandro, CA

Salesforce.com Consultant

Responsibilities:

• Documented and shared the requirements with SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on integrating Open CTI to allow Customers and Partners to embed third party web apps directly into salesforce.
• Developed a data cleansing operation using Batch Apex to update Accounts and Opportunities based on custom criteria.
• Customized tabs for among different business users groups and business centers.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support and also worked with Salesforce SF1 in integrating salesforce with chatter.
• Administrated and monitored the company’s Sales force CRM application.
• Usedsandboxfor testing and migrating the code.

Environment: s: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Dover, NH

Salesforce.com Consultant

Responsibilities:

• Implemented event based integration from middleware for lead creation and assignment in sales force for enrolment users.
• Worked with many standards features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Extensively developed Visual force pages, Apex class & Triggers for various custom functionalities for business requirements.
• Developed heavy Integration components for data integrity with legacy systems and implemented event centric integration using SOAP and REST API.
• Worked on Continuous Integration to simplify deployments and promote transparency.
• Worked on setting up security and sharing model for enrollment business group within in the application.
• Worked on Person Accounts for storing student demographics information.
• Deployed code and configuration to sandbox and production environments using Change sets and Force.com IDE.
• Worked on apex design patterns Singleton, Strategy, Composite etc., to resolve issues of repeatedly using an object instance and for providing multiple solutions for the same problem.
• Created and maintained Community to allow users search for and view articles or contact support.
• Worked on setting up both form of Single Sign on, Delegated Authentication and Federated Authentication using SAML 2.0.
• Worked on design and building core framework for enhance case management features.

Environment: s: SaleForce.com platform, Service cloud console, JavaScript, JQuery, HTML, AJAX, Apex, Visual Force, Apex Explorer, SOQL, SOSL, REST, SOAP, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals and Eclipse 4.2.

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Worked closely with the Business team to understand, gather the business requirements and designed implementation, business requirements document with the complete requirements gathered from the SME's.
• Created roles and assign privileges to the employees based on the business requirements.
• Developed custom related objects and design Visual Force pages to suit the functional needs of the application.
• Highly involved in interacting with the end users and the Business Analysts directly and conducted training sessions.
• Collaborating with the sales and the support team in driving the CRM process improvement.
• Hands on experience in creating Apex Classes and Triggers for various kinds of enhancements in the project.
• Maintaining documentation relating to Migration Plans, standard operating procedures and web statistics in relation to the business requirements.
• Had hands on experience working on Service Cloud, Community Cloud to integrate, simplify and enable seamless collaboration across the enterprise.
• Created a Visual force tab on Service Cloud called Phone Landing Page to help the end user perform their day to day tasks like when a phone call is received in the call center, the call is redirected to the above salesforce page and it automatically searches 5 different objects to retrieve the caller records.
• The User can perform various operations like creating a new Account, Opportunity etc.., or also can update an existing Opportunity from this PhoneLandingPage itself.
• Also implemented a Dynamic functionality called Search Type Ahead functionality. This functionality when implemented on a user entered text box will allow the user to view 10 results based on the characters entered or the latest records searched with similar Combination.
• Had worked with various Salesforce Data tools like Data Loader, Eclipse Force.Com IDE.
• Created multiple Visualforce Email Templates as per the business requirements.
• Created Several Helper utility classes to use various methods in various other classes to increase the reusability of the code.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, Creating Validation rules, security controls, data management.

Environment: s: Force.com IDE, Import Wizard, Java Script, Visual Force Pages, RTC Ticketing, Workflows and Approvals, APEX Data Loader, Eclipse Force, Apex PMD.

Confidential

Web Designer and Content Management Supporter

Responsibilities:

• Responsible for maintain the tone and voice for corporate subsidiary websites.
• Created graphics including icons and logos using fireworks and Photoshop.
• Coordinated with content writing team for the content on websites.
• Wrote HTML, JavaScript, tables and frames.
• Had to use PHP 5, MySQL and Apache Tomcat in connecting android applications to the applets running on Windows.
• Worked on Bootstrap and Angular.js in developing mobile first websites and Single page applications.
• Created flash presentations, newsletters and other marketing collaterals.
• Composed and drafted all printed visuals, general graphics, and product layouts.
• Assisted and answered quires and issues from properties concerning websites.

Environment: s: Java Script, HTML, Bootstrap, MySQL, PHP 5, Angular.js, AJAX, Eclipse.