SUMMARY

• Salesforce Developer with 7 years of IT experience, in Salesforce.com CRM as Developer
• Experience in Administration, Configuration, Implementation and support experience with Salesforce.com platform.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Sales force with in-house legacy ERP systems using Apex Web services WSDL and outbound messaging.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficiency in Object Oriented Languages like C, C++, C#, Java.
• Proficient in databases including MS SQL Server MS Excel.
• Excellent communications and interpersonal skills.
• Have a strong understanding on Big Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informaticatool.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

• Salesforce CRM
• Apex Language
• Apex Classes
• Apex Triggers
• Visual Force Pages
• Database Operations (DML, SOQL&SOSL)
• Email Templates web services (SOAP and REST), Workflows
• Approvals process
• Reports & Dashboards
• Analytic Snapshots
• Sales cloud
• Service cloud
• Force.com Eclipse IDE Plug-in
• Apex Data Loader
• AppExchange Apps Force.com Platform (Sandbox and Production)
• Force.com Explorer
• C
• C++
• HTML
• SQL
• Java Script
• Java
• Apex

PROFESSIONAL EXPERIENCE

Salesforce Admin/ Apex Developer

Confidential - Raleigh, NC

Responsibilities:

• Led information gathering, analysis, and documentation for the functional and non-functional requirements on this program
• Identified the process flow in which data is moved as well as highlighting the process in which the merger will take place.
• Develop the Data Mapping files and Loading the data from One Salesforce Org to another Salesforce Org using Data Loader Tool.
• Worked with V-Lookup's and prepare all the .CSV files for each object.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Responsible for writing Apex, Visualforce code containing business functions
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Solely worked on ebundling process to catch other requirements using every day apex batch jobs to bundle and send out weekly emails.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements
• Designed and Developed Apex classes, custom controllers and extensions.
• Provide solutions to problems clients face;
• Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.
• Manage page layouts, fields, and system interface/capabilities.
• Create and manage Workflow Rules, Field Updates and E-mail Alerts.
• Create different Custom objects, Formula Fields, Custom fields for various business needs.
• Design various WebPages in Visual Force for capturing customer enquiries and implement business logic for case routing.
• Created different Visual force Email Templates to automate the business process.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Mass imports and exports of data
• Worked with Access, Word, PowerPoint and Excel
• Customized tabs for among different business users groups and business centers.

Environment: Saleforce.com platform, Apex, soap UI tool, SVN, Visual Force Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SQL, Custom Tabs, WSDL, Email Services, Security Controls, Sandbox data loading, SF Explorer and Force.com IDE Plug-in Eclipse, MS Office.

Salesforce Developer

Confidential - Philadelphia, PA

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Knowledge in Salesforce Release process cycle.
• Manage the systems required to build, test and deploy software.
• Ensure software builds and deployments are fast, automated and reliable.
• Support frequent releases of the application to the production site.
• Support pre-production environments, and provide resources to developers and QA for developing and testing new code.
• Collaborate with QA to integrate test automation into our release process.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Provided the training to Business use

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, VisualForce pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.IDE, WSDL, Windows.

Salesforce Developer

Confidential - Englewood, CO

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Created and maintained users, profiles and roles.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with field and page layout customization for the standard objects like Account, contact and Leads.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Created workflows and approval processes for opportunities and products/ assets management.
• Created Profiles and implemented object and field level security to hide critical information from the profile users.
• Developed triggers to support business process and Custom Buttons.
• Worked in Agile environment, as of solving the issues within deadlines.

Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL,Sandbox, Triggers, Eclipse IDE Plug-in, SalesForce.com, Mozilla Firefox, Internet Explorer, Microsoft Excel

Salesforce Developer

Confidential - New York, NY

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP.

Salesforce Administrator/Developer

Confidential - Chicago, IL

Responsibilities:

• Assuming a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with project teams to prioritize collected requirements.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams
• Assuming a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with project teams to prioritize collected requirements.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented CSS for VisualForce pages and experience working with Partner portal system.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, SQL Server, Custom Objects, Custom Tabs, Email Services,HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows