Shift Coordinator Resume Wheat Ridge, CO - Hire IT People

SUMMARY

Sales professional with 10+ years’ experience serving as a customer advocate, ensuring successful, timely, and flawless execution of deliverables and commitments across the customer base - ultimately ensuring that customers (internal and external) are satisfied with solutions.
Driven by a desire to foster long term profitable relationships and leading sales teams to surpass expectations.
Established track record of consistently increasing revenues, market share, and favorably impacting profitability.
Confirmed expertise in surpassing goals, attaining corporate objectives and exceeding customer expectations in highly competitive industries.
Responsible for key account management, acquiring new business and increasing market share. Ability to target the right market, focus client on product, and close the deal. Ability to travel.
Develop specific, measurable client business objectives
Identify and engage with top-level client contacts to identify new opportunities
Strategically cultivate new opportunities, drives incremental sales, and leverage key relationships to enable account saturation
Manage and expand existing client relationships
Become a trusted consultant to the client, and align the client’s expectations and organizations deliverables
Understand clients’ business and generate new ideas to enhance client performance
Oversee service delivery, project management, and day to day account management of customers
Ensure satisfaction and quality targets are achieved across all accounts
Maintain visibility across all accounts and ensure successful, effective, and timely execution of all deliverables and compliance with contractual commitments
Deeply understand customer satisfaction scores and drivers and coordinate initiatives for consistent improvement
Provide data and reporting, and review progress with customers on an ongoing basis
Strong team management & development skills including leading cross functional teams
Excellent communication skills including excellent written, verbal, presentation and follow up skills

PROFESSIONAL EXPERIENCE

Confidential, Wheat Ridge, CO

Shift Coordinator

Responsibilities:

Administered medicine, monitored client vitals and responded to emergency situations
Provided direction to team members in a clear and concise way
Motivated team members to exceed expectations
Interacted with clients during the intake and discharge process; provided guidance, safety, stability and direction
Administered client vitals, urinalysis and breath alcohol tests, general housekeeping duties and safety on unit
Sales Representative for DrugCheck Drug and Alcohol testing products
Promoted to Area Sales Manager from Account Manager ; developed the Oyster Bay brand in 5 markets
Maintained and grew the relationship with the distributor and the customer base
Collaborated with Oyster Bay management to effectively communicate trends and changes within each market
Top sales performer for 2008
Saw positive growth exceeding 10% all in markets despite 2 price increases

Confidential, Littleton, CO

National Accounts Manager

Responsibilities:

Promoted from regional sales position
Taught/ mentored sales reps about wine differences, advantages and disadvantages
Collaborated with suppliers to promote business within each territory
Collaborated with the sales force and local restaurant and hotel managers to set up training to promote products as well as drink specials and wine features
Passed the Court of Master Sommeliers Introductory Course Examination
Provided educational training for service staff on wine, proper presentation and the selling/ recommendations of wines
Managed territory accounts receivables and billing
Promoted three times to higher volume and higher profile territories
Consistently grew each territory by 10-15% each year in a highly competitive market within a challenging economy

Sales Recruite

Confidential ; Louisville, CO

Responsibilities:

Qualified and interviewed prospective candidates
Maintained database of candidates
Oversaw banquet space of a 55,000sf Convention Hotel with 507 guest rooms. Directed multiple service contractors and subcontractors to orchestrate large-scale events and negotiated contract terms and conditions
Managed budget forecasting, market forecasting and overall banquet revenue
Managed overall banquet revenue through sales, solicitation and market penetration. Trained, supervised and directed catering and sales staff in order to maximize and expedite banquet functions resulting in high levels of customer satisfaction and profitability.
Exceeded overall budget in 1998 by 18.19% and by 23.8% in 1997
Tracked daily and monthly revenue, prepared monthly forecasts and tracked the progress of monthly goals for banquet department
Developed detailed training manual and performed performance reviews for catering and banquet staff

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Shift Coordinator Resume

Wheat Ridge, CO

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