PROFESSIONAL SUMMARY:

• Over 8 Years of experience in the IT Industry with strong knowledge and experience in System Analysis, Design, Development and Trouble shooting in a variety of platforms and challenging environments across multiple industry verticals,
• Expert in Siebel Configuration, Siebel Administration & Management (System & Application) and Production Support including deployment and migration activities from Development through Testing in Production environment.
• Hands on experience in Siebel Open UI, Siebel Application Configuration, Integration, Siebel EAI, Order Management, Product Admin.
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services.
• Extensive experience in System design and development required for business process. Specialize in working with technical staff to create, interpret, and implement business requirements into technical specifications
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services.
• Understanding Business Process flows and writing System Test Cases to test the Application functionality.
• Extensive experience in Oracle 10g/9i/8i, SQL Server 2000, design and developing Stored Procedures/Packages, Functions, Database Triggers, Cursors using SQL, PL/SQL.
• Have good understanding of CMM - Level Standards and have experience in the software lifecycle (worked as a part of Operations support, development, upgrade, configuration management as well).
• Excellent Technical, Functional, Effective Communication, Interpersonal, and Presentation Skills.
• Experienced in Software Development Methodologies, Including Agile/Scrum and Waterfall.

SIEBEL APPLICATIONS TECHNICAL SKILLS:

Siebel 7.5, 7.7, 7.8, 8.1.x,8.1.1.10,8.2,2,4: Siebel Open UI.Siebel EAISiebel EIMSiebel Web ServicesSiebel Industry

Applications: Siebel Public Sector, Siebel Financial Services, Siebel Call Center, Siebel eSales, Siebel Medical, Siebel ePharma, Siebel HTIM, Siebel Sales

Programming Languages: C, JavaScript, XML, HTML, Siebel eScript / VB script, SQL, PL/SQL

Network: TCP, Network Simulation 2, Network Security and Management, Routers

Others: TOAD, SQL plus, XML SPY, SoapUI 1.6, Rest Web services

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

Team Lead/EAI/EIM Consultant/Open UI developer

Environment: Siebel 8.2.2/8.2.2.4 (Siebel Public Sector/ Siebel eService)Open UI, Tools, EIM, Integration Object, IntegrationComponent, Web Methods, Business Services, JDB Business Service API, Workflows, Inbound/OutboundWeb Services, OATS(Load Testing and Automated Testing).

Responsibilities:

• Involved in Requirement gathering, Analysis and design phase with Business users.
• Created functional and technical design documents for Business requirements.
• Worked on Data migration from oracle database to Siebel database using EIM.
• Have written custom PL/SQL scripts, Sql Queries, Triggers to migrate data into EIM Tables.
• Configured IFB files to migrate data from EIM Tables to Siebel Base Tables.
• Worked on Task based UI task flows to meet the business requirements.
• Created EBC for real time verification of Physician information from external schema.
• Have worked on the outbound Web service with Michigan State Police for criminal background check of the patients.
• Modified Siebel eService web templates for the eService application.
• Custom render the eService application for various screen sizes including mobile devices such as laptops, Tablets and mobile phones.
• Created workflow along with RCR component to trigger the workflow process based on the business requirements.
• Created Legislature reports for the client using BI Publisher.
• Integrated Siebel Business Objects using Siebel Java Data Bean for inserting payment information from CEPAS Payment Portal.
• Customized and updated configuration objects like Business Components, Business Objects,Applets, Screens and Views.
• Created various User Properties at Business Component level to achieve the desiredfunctionality.
• Have written test cases for the business scenarios.
• Have performed load testing and automated testing of the application using OATS.
• Involved in Defect Resolution and troubleshooting.

Confidential, Jacksonville

EAI Consultant/Open UI developer

Environment: Siebel 8.1.9/8.1.10 (Siebel Financial Services)Open UI, Tools, Integration Object, IntegrationComponent, Business Services, e-Script, Data maps, Workflows, Workflow Policies, Inbound/OutboundWeb Services

Responsibilities:

• Involved in Requirement gathering, Analysis and design phase with Business users.
• Created functional and technical design documents for Business requirements.
• Modified Custom Manifest and Manifest Extension Files to map Key names to Applets and added Custom JS files to HI applets.
• Show and hide Controls in the Form Applets based on conditions using jQuery in Custom JS files.
• Added Accordions based on business requirements in Open UI version of the Applets to use the Form Applet layouts effectively.
• Designed and created Toggle Applets based on different BCs using jQuery in Open UI and added Custom CSS files to the applet.
• Modified Web Templates to add more List Column placeholders.
• Built Outbound and Inbound web services for integration with the legacy mainframe systems.
• Created Integration Objects and Integration Components.
• Created workflow along with RCR component to trigger the workflow process based on the business requirements.
• Customized and updated configuration objects like Business Components, Business Objects,Applets, Screens and Views.
• Created various User Properties at Business Component level to achieve the desiredfunctionality.
• Involved in Defect Resolution and troubleshooting.

Confidential, Winston-Salem, NC

Siebel Developer/EAI Consultant

Environment: Siebel 8.1.4 (Siebel Call Center, Siebel e-sales), Tools, Integration Object, Integration Component, Business Services, e-Script, VBScript,Workflows,Workflow Policies, Inbound/outbound web services.

Responsibilities:

• Involved in design phase gathering business requirements and prepared functional and technical design documents.
• Documents for multiple Siebel applications ( Confidential Direct, Sales Pad and Canada Beverages).
• Designed and Developed an Inbound Web service to integrate Siebel with Genesys Lab
• Designed and developed an outbound service to interact with Genesys.
• Designed solutions using Workflows, Integration Objects, EAI Siebel Adapter, EAI Integration Object to XML Hierarchy Converter, XML Hierarchy Converter, EAI File Transport, EAI Data Transformation Engine according to the user requirements
• Designed and developed Quote to Order promotion process for a new Siebel application
• Designed the solution using FINS Data Transfer Utilities, Customized Business services, Workflows and Data Mappers
• Modified multiple objects in existing system to develop a new enhanced system.
• Modified custom Business Services using e-Script and VBScript for performance tuning .
• Changed on Integration Objects and Integration Components for enhanced BIP Reports.
• Customized and updated configuration objects like Business Components, Business Objects, Applets, Screens and Views.
• Optimized Server Scripts/Browser Scripts for Business Components, Applets and Business Services to improve the performance of the application.
• Created various User Properties at Business Component level to achieve the desired functionality
• Involved in Defect Resolution and troubleshooting.
• Provided extensive support and assistance during project deployment.

Confidential, Warren, NJ

Siebel Developer/EAI Consultant

Environment: Siebel 8.11..7 (Siebel Financial Services), Tools, Integration Object, Integration Component, Business Services, e-Script, VBScript, JMS Queue Integration, BIP Reports Integration, Restful Web services, CTI Integration.

Responsibilities:

• Involved in the Requirement sessions for Pricing and Products implementation.
• Integration of JMS Queue Mechanism using Active MQ.
• Created JMS queues on the server using Active MQ mechanism.
• Update the Queues with XML Hierarchy structure messages of updated Account and Contact records to Sync with the Entitlements/Attachments on the External Research System.
• Modified the JNDI Properties File and added new Jar Files for integrating the JMS Queues to Siebel.
• Configured Profile configurations and Server components on the Siebel side to Integrate with JMS Queues.
• Modified EDial activities according to the Customized Configuration.
• Modified Business services Server/Browser Scripts and Workflows related to CTI Edial services(Avaya) according to the custom built applets and Business Components Tool bar Buttons.
• Modified and created custom Business Services using e-Script for Restful Web Service Calls.
• Developed Restful web services and Stored Procedures to display external system data into Siebel.
• Modified the Web Template Files to add extra Custom Controls according to the user requirements.
• Worked on Integration Objects and Integration Components.
• Customized and updated configuration objects like Business Components, Business Objects, Applets, Screens and Views.
• Developed Server Scripts and Browser Scripts for Business Components and Applets to enable customization to fulfill the business requirements.
• Created various User Properties at Business Component level to achieve the desired functionality.
• Involved in Defect Resolution and troubleshooting.

Confidential, Somers, NY

Siebel Developer

Environment: Siebel 8.1.1 (Siebel e-Sales), Tools, Integration Object, Integration Component, Business Services, e-Script.

Responsibilities:

• Gathered high level business requirements, identified the gaps between Siebel functionality and requirements
• Modified multiple objects in existing system to develop a new enhanced system.
• Modified and created custom Business Services using e-Script and VBScript.
• Worked on Integration Objects and Integration Components.
• Customized and updated configuration objects like Business Components, Business Objects, Applets, Screens and Views.
• Developed Server Scripts for Business Components and Applets to enable customization to fulfill the business requirements.
• Created various User Properties at Business Component level to achieve the desired functionality.
• Involved in Defect Resolution and troubleshooting.
• Provided extensive support and assistance during project deployment.
• Developed Symbolic URLS and External tables to show external data in Siebel screens

Confidential, Cleveland, OH

EAI Consultant

Environment: Siebel 7.8.2.10 (Siebel HTIM), Tools, EAI, Workflows, Order management, eScript. DB2, MQ Series, Assignment Manager, Web Services, Create

Responsibilities:

• Responsible for designing of Technical design documents for Integration between Siebel and External System.
• Prepared interface data mapping documents for Integration
• Worked on development of custom integration objects for real-time interface development.
• Worked on development of EAI data maps and named subsystems for real-time inbound integration.
• Worked on the design and implementation of a robust validation rules approach for the validating the EDI transaction data
• Involved for writing Custom Business Services using eScript,
• Customized and created Business Components, Business Objects, Screens, Views, Applets and Pick Lists.
• Worked on assignment manager to create assignment rules based on the user requirements
• Added Extension columns to the base tables and created new custom extension tables.
• Enhanced Siebel Functionality using Siebel eScript, which cannot be provided by standard Siebel Tools.

Confidential, Indianapolis, IN

Siebel Developer/EAI Consultant

Environment: Siebel ePharma 8.1, Tools, ORACLE 10g, Functional & Technical analysis, EAI, Configuration, Workflows, Order management, eScript.

Responsibilities:

• Responsible for the Upgrade and Migration from Siebel 7.5.3 to Siebel 8.1.1 eCommunications
• Requirement Analysis, Design and Configuring the Medical Module.
• Interacting with the business analyst team for requirement gathering and analysis and prepared the functional & technical documents as per client requirements.
• Extensively worked on enhancing/adding new fields in different Business Components, Configured Applets and Views and Screens.
• Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
• Involved in implementing the Interfaces to external systems using Web Services.
• Developed Integration Workflows to handle the integration task from receiving the external message, parsing the message, converting into XML and Updating Siebel database and vice versa.
• Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation and integration with the external systems.
• Developed interfaces with external systems using Siebel Workflows, Siebel EAI Adapter, EAI XML converter, EAI HTTP transport Inbound/Outbound(Design and Develop EAI XML Interface connecting Siebel EAI and Java Servlets), EAI MQ Server Transport.
• Designed and developed Siebel Virtual Business Components for real-time legacy integration
• Troubleshoots Siebel issues across multiple environments. Duties include gathering business requirements, preparing specifications, coding, testing, debugging and documentation including solution design, technical design documents.

Confidential, New York City, NY

Siebel Developer/EAI Consultant

Environment: Siebel 8.0 (Siebel Call center), Siebel 8.0 (Siebel eMedical / ePharma), Tools, Functional & Technical analysis, EAI, Configuration, Workflows, Order management, Pricing, Product configurator, eScript.

Responsibilities:

• Responsible for designing of Technical design documents for Integration between Siebel and External System.
• Worked EAI HTTP Transport services to retrieve data from External System.
• Prepared interface data mapping documents for Integration of portal with Siebel
• New workflows created to automate the integration process.
• Worked on development of custom integration objects for real-time interface development.
• Worked on development of EAI data maps named subsystems for real-time inbound integration.
• Successfully resolved critical issues in the areas of efficient workflow design product configuration and process integration.
• Worked extensively on designing Integration Objects.
• Involved for writing Custom Business Services using eScript, which will implement XML/HTTP framework to interact with external application.
• Created Workflows for Inbound communications and deployed as Web Services.
• Created Custom Business services to Parse and modify the Siebel Hierarchal Message structure and Property sets.
• Involved in customization of signals, variable maps and Data maps.
• Responsible for designing of functional and technical designs as per client requirements.
• Customized and created Business Components, Business Objects, Screens, Views, Applets, Pick Lists.
• Added Extension columns to the base tables and created new custom extension tables.
• Enhanced Siebel Functionality using Siebel eScript, which cannot be provided by standard Siebel Tools.
• Created various User Properties at Business Component level to achieve the desired functionality.
• Responsible for developing Business services.
• Extensively involved in product configuration, which includes Product Administration, Catalog Administration, and Pricing Administration.
• Worked on eConfigurator which includes setup of the Customizable Products, classes, attributes and writing constraint and eligibility & compatibility rules.