SUMMARY

• Managed multiple projects and tasks simultaneously and provided excellent co - ordination with onsite-offshore model teams.
• Exclusive hands-no experience working under the ITIL framework. Good experience in leading teams Work Intake based on ITSM and in Business/IT transformation.
• Interacted with all level of business users, SME’s, stakeholders, all the way up to CEO’s office to elicit requirements, provide business impact summaries during Critical Incident Management (CIM).
• Successfully coordinated projects within the umbrella of Non-Disclosure Addendum (NDA) for the business.
• Agile and waterfall development environments JAD sessions.
• Extensive experience inRelease/Change Management, Project Management, Business Process Modeling, Business Requirements, writing technical specifications, Complete Software development life cycle (SDLC).
• Develop requirements for Automated Provider System using a modified Agile process.
• Working noledge in Budgeting, tracking, staffing and project planning and was part of PMO. Was engaged in PPM.
• Executed efficient Change Management procedure through Change Advisory Board (CAB) meetings for approving Change Requests (CR), proper reporting through Weekly Status Reports (WSR) and provided visibility to high impact Business tasks taking care of Key Selling weeks.
• Vast Experience in Masterfiles, Order Management, Warehouse and Selling operations under Retail Supply Chain.
• Experience in Conducting JAD Sessions, focus groups, interviews, and other brainstorming meetings with Stakeholders in various locations to facilitate gathering, managing, and documenting of business requirements.
• Experience in tools such as Business Objects XI 3.1 & BI 4.0, Toad, TIBCO interfaces, MQ interfaces etc. Working noledge in IBM DB2, Unix DB2 and SQL. Familiar with reading XML.
• Design and development expertise in Mainframe and VAX VMS with COBOL.
• Created Business Process Flow documents to present existing process flows, new process flows and analyze the impacts on various system due to process changes.
• Well appreciated business noledge and application noledge; prepared test cases and conducted UATs.
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.

TECHNICAL SKILLS

IT project lifecycle: Requirements Analysis, Costing & Budgeting, Project Scheduling, PPM,CMMI,Testing/QA/Rollout/Support, Infrastructure upgrades/support management.

Methodologies: W, Agile, ITIL framework

Operating Systems: UNIX (IBM-AIX and HP-UX), Windows, Z/OS, OpenVMS, OS/2

Databases: IBM DB2, Unix DB2, RDB

Languages: IBM COBOL, Microfocus COBOL, DCL Data Control Language, JCL, VMS command procedures.

Business Skills: Change Management, Quality Controls, PMO, User Trainings, Requirements workshop, Critical Incident reporting to Senior leadership and stake holders, Business Impact explanation and reporting to Stakeholders and CEO’s office, Innovation and introduction of Best practices and Continuous Improvements for the benefit of business.

Tools: Peregrine, HP Service Manager, Remedy, Business Objects XI 3.1 & BI 4.0, Star Team, QPasa, TIBCO interfacing tools, MS office suite, MS project, MS visio, HP Quality Center.

PROFESSIONAL EXPERIENCE

Confidential, TX

IT Project Manager/Sr.Project Coordinator

Responsibilities:

• Mentoring new team members and providing user trainings.
• Managing teams under the ITIL framework and tracking Work Intakes meet ITSM policies.
• Transition Management with the Development teams being approval authority and performing UATs.
• Worked on CMMi & RBPM methodology.
• Represent IT Management in status meetings for Change Manageent CMMI
• Design new agile version for the existing Sallie Mae Corporate wide SDLC: redesign of the Scope Functional Requirements document, the Business Systems Design document, and other SDLC process documents.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• Project Intake Analysis including Work Intake analysis and Lead reporting.
• Responsible for process adherence and was part of the process and best practices committee including Change Management.
• Automation of regression test scenarios resulted in efficient release management and effort/cost saving.
• Process Development using CMMI, ISO, ITIL, PMBOK.
• Responsible for setting up ITIL v3.0 based processes in the Release Management space
• Created several artifacts for the Release Management processes.
• Excellent in Change Management standards, processes and controls.
• Acquired hands on noledge in Change Advisory Boards (CAB) process and Governance.
• Analysis of the Clarity technical and functional support process
• Transition planning of Clarity production support and environment support.
• Liaison for the client and the technical/business teams handling multiple projects both small and large, includes Business/IT transformation.
• Responsible for team performance and quality delivery for both onsite and offshore
• Innovation and Continuous Improvement for Field business and stakeholders
• POC for SOX/KPMG Audits and Legal compliance handling requests from the internal Legal cell and IRS
• Performed Weekly Status reporting, Competency building, Consulting
• Provided a close monitoring of teams performance and Service Level Agreement (SLA) adherence.
• As a Value add to the existing applications, me was given opportunities to lead and coordinate projects that fell under the umbrella of Non-Disclosure Addendum (NDA).

Environment: IBM Mainframe, Reflections, SAP Business Objects,CMMI, Unix, HP Service Manager 9, Microsoft Project, Visio, SQL, Informatica, Control M, MS office suite, MS project, MQ, XML.

Confidential, Sunnyvale, CA

IT Project Coordinator

Responsibilities:

• Co-ordinated with higher management on project activities.
• Documented project activity, providing reports, issue logs, and post mortem.
• Developed a project charter which defined the scope and responsibilities in a project.
• Plan, schedule, prepare SOW.
• Track & monitor the execution of the whole project and generate status report.
• Ensure project sign-off closing procedures.
• Presented the project status to the higher management and customers.
• Created timelines for the project to ensure project milestones are completed with quality and SLAs are met.
• Created and Managed Change Control records for changes in the Business Requirement document.
• Prepare budget forecast and do project costing - doing PMO.
• Customer interaction for understanding business requirements and helped business users to articulate the requirements.

Environment: MS SharePoint 2007, MS Visio, MS Office Suite (Excel, PowerPoint, Word), MSProject, Business Objects, Business Intelligence, Informatica.

Confidential, TX

Project Manager

Responsibilities:

• Reviewing and conducting project following all the steps of SDLC.
• Leading teams parallel to automate and customize tools for the business with the eye of improving application performances and thereby, saving cost.
• Conducting teams work intake via ITSM and leading project based on ITIL framework.
• Coordinating between the offshore and onsite baseline & technical teams reviewing quality of support and Service Level Adherence (SLA).
• Worked with Quality Assurance, Legal wing, and other Regulatory bodies like IRS, to ensure standards and compliance for Application.
• Coordinating for projects related to Stack Management and Infrastructure.
• As a Value add to the existing applications, me was given opportunities to lead and coordinate projects that fell under the umbrella of Non-Disclosure Addendum (NDA).
• Innovation and Continuous Improvement for Field business and stakeholders
• Actively participated in designing test cases and UAT.
• Worked for competency building, best practice baselining and helped technical teams to troubleshoot issues that span across multiple technologies; due to the volume of business noledge possessed.
• Performed Weekly Status reporting, Competency building, Consulting
• Reviewed existing change processes and was an active participant in recommending improvements as and when required.
• Excellent in Change Management standards, processes and controls.
• Acquired hands on noledge in Change Advisory Boards (CAB) process and Governance.

Environment: IBM Mainframe, Reflections, SAP Business Objects, Unix, DB2, Toad, Borland Star Team, Service Manager 9, DBViz, QPasa, SharePoint, TIBCO EMS, OS/2, WebLogic.

Confidential

Project Manager

Responsibilities:

• Provided Subject Matter Expertise in Order Management and Logistics line of business
• Supported entire Warehouse operations of the Order Management Lifecycle which included right from Receiving Wave, Cross dock support, picking and shipment with visibility to Labor Management and Fleet control support.
• Proposed business solutions and actively participated in business partnership meetings.
• Performed bugfixes and support on shift basis reporting directly to US client working from India.
• Had more 1:1 interaction with field business in their day to day activities of Inventory Management.

Environment: Zebra Printing Language, VAX COBOL, Data Control Language DCL, Module Management System MMS

Confidential

Logistics, Finance & Merchandise development

Responsibilities:

• Developing applications based on SDLC principles
• Defect analysis, Bug fixes
• Unit Testing, UAT, Peer Review
• Post production support
• Documentation and KT

Environment: Star Team, VAX VMS, HP Dec Forms, RDBMS, Zebra Printing Language, VAX COBOL, Data Control Language DCL, Module Management System MMS, Code Management System CMS, VAX COBOL