SUMMARY

• Around 8+ Years of IT experience with above 5years experience in the Salesforce.com CRM Platform both as Administrator and Developer.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, Lookups, Entity relationship data model, Pages, Classes and Interfaces
• Experience in working on Eclipse IDE with Force.com plug-in
• Experience with Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and Metadata API
• Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE
• Used Domain management to managecustomurls, and sites attached to a particular domain.
• Experience using Websphere Cast Iron Data loader(IBM app) and integration of salesforce with ERP (SAP, JDE, Oracle) apps, databases, files, and social sources to load, migrate, extract, sync, replicate data on demand usingInformatica Cloud integration software
• Experience implementing other CRM platforms (SAP CRM) or CPQ technologies (Big Machines, Apttus)
• Proficiency in web technologies like HTML, XML, CSS, JSP, JQuery JavaScript and databases such as SQL Server and MySQL
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements
• Worked in the retail domain of Saleforce CRM to connect different retailers with their customers using Salesforce communities and Salesforce1 app.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Used a number of third party tools in Salesforce.com AppExchange
• Experience in partner community, customer community
• Experince working on Marketing cloud using connector, subscriber re-engagement, email campaign etc
• Experience in working with Service cloud, Sales cloud, portals
• Experience in working with data.com for cleaning up leads and accounts
• Solutions-oriented professional with proven success designing, implementing and integrating cost-effective solutions to meet challenging business needs

TECHNICAL SKILLS

Salesforce Technologies: Force.com Web Services API, Data.com, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Visual Workflow

Operating Systems: Windows, UNIX, Macintosh

Salesforce Tools: Eclipse, Apex Explorer, App Exchange Data Loader

Web Development: XML, HTML, CSS, Visualforce, JavaScript

Tools: and Framework: Eclipse, Force.com IDE, Apex Data Loader, workbench, jQuery

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Salesforce Developer

Responsibilities:

• Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Agile Development Methodology was followed for the implementation
• Worked closely with Project Managers, Business Analysts and directly with clients to architect technology solutions to meet client needs.
• Used canvas Technology as a part of User Interface Integration to integrate any external Web application inside our desktop interface or our Salesforce1 Mobile App
• Performed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval Processes/Workflows, Apex and Visual Force code, etc.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com
• Was part of a team that builds end-to-end solutions that integrate multiple back-end systems and applications for the purpose of Business Logic Integration
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Used Apex code to create Web services, email requests, complex validation on multiple custom objects, transactional logic etc.
• Created custom objects and its related reports / dashboards to hide data access from other profiles across the organization
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used Geopointe to map different accounts to help establish the most efficient routing to cover different territory
• Designed various types Email templates for auto response to customers
• Created and used Email templates in HTML and Visualforce.
• Used Visual Workflow to automate business processes by building flows and distributing them to right users through automated outbound messages and emails etc.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, S controls, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript

Confidential, Rochester, NY

Salesforce.com Business Analyst

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst and Administrator in the organization
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com
• Used Mobile clienteling and Salesforce communities to help the retailers’bulid satisfactory customer relationship. Also, used Salesforce1 platform to entail new retail ecosystem to drive products through the market
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility
• Analyze organization processes, convert business workflows into exact Salesforce.com workflows and configure Salesforce.com to meet business requirements
• Used Websphere Cast Iron Data loader to import/exchange data between Salesforceand other data sources like flat files (csv), dropbox.com, and other Salesforce organizations
• Customize various Salesforce.com standard objects including accounts, contacts, opportunities, products, cases, and campaigns
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup
• Campaigns, Assignment rules, Web-to-Lead and Auto-Response rule
• ImplementedSalesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization
• Implementation of Data Loader for loading the data
• Developed various Custom Objects, Web Tabs, Visualforce Tabs, Visualforce Components
• Worked on Partner communities, customer communities
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, Workflow & Approvals, Custom Reports, Dashboards

Confidential, San Antonio, TX

Salesforce Functional Consultant

Responsibilities:

• Gathered requirements, estimated LOE and created functional requirements for key Salesforce projects
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objectsCreated page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Used Websphere Cast Iron Data loader to import/exchange data between Salesforceand other data sources like flat files (csv), dropbox.com, and other Salesforce organizations
• Created variousProfiles,Roles,Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel
• Provided thetrainingto Business users about the system
• Created workflow rules and defined related tasks, email alerts, and field updates.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visualforce pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, report

Confidential, Erie, PA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Developed workflow rules for various tasks and Email alerts as per the requirement
• Developed Approval process for the application by implementing custom formulas in different stages of approval
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object
• Developed Apex classes and Apex Triggers for various functional needs in the application
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization

Confidential

Salesforce Administrator

Responsibilities:

• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions
• Developed and researched ways to improve productivity within and outside the Salesforce platform, with multiple companies worldwide
• Customized Salesforce layout & functions to best suit employer's needs
• Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions, & more
• Worked in a constantly ever changing environment in which client’s wishes could change anytime
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Onsite point of contact for salesforce for the inside sales team
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures

Confidential

Business Analyst

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business
• Created and deployed several reports for different user profiles based on the need in the organization
• Designed various types of email templates for auto response to customers