SUMMARY

• 12+ Years of Analytical, organized and innovative Application Support Specialist in migration, enhancement, application support, development and Project Leader role for International Investment Banks like Confidential USA, HSBC Securities USA, ABN AMRO NL, also worked for Bombay Stock Exchange as developer
• 10 Years of Production Support experience in Capital Market, FIX Protocol, OTC Derivative Support, Order Management system, Trading floor support, Front Office support, Batch Scheduling, Incident/change/problem Management, Regulatory Reporting, Agile methodology, Project Management and ITIL processes implementation
• 5 years of Trade Floor Support experience working in London, Paris, Mumbai, New York and Chicago on IRD derivative products
• Expertise in SunGard’s INFINITY/Misys - SUMMIT/Calypso tools. SunGard’s proprietary INFINITY being used for Trade booking, PnL and Risk generation for Fixed Income products in Confidential .
• Provide subject matter expertise for FIX Protocol trading, OMS, STP, Trade Capture, Market Data Management, Valuation, P&L attribution/reporting, Structured Trade Analysis and Risk Reporting.
• Comprehensive knowledge of STP (Straight Through Processing), OMS, FIX Protocol Trading, Financial Risk Systems, Financial PnL, systems and expertise in Various Products (SunGard’s INFINITY, Confidential, CALYPSO, ION) in capital market platform.
• Worked on Trade Floor Support, providing Front to Back support for all Rates Derivative products (Swap, Swaption, Exotic, Future, Option, Bond etc) booked in Confidential .
• Assisting the Front office business and BO team for their Middle Office work and functions around payments for the whole derivatives portfolio and resolving STP issues.
• Expertize in batch scheduling using tools i.e. BMC-ControlM, Autosys, Cisco-Tidal etc
• Hands on experience in Release and Change Management (Deployments, bug fixing etc.) using tool IBM-GSD/RTC/HPSM/JIRA.
• Providing a high level of intraday and overnight support for Back Office and Front Office users with business functionality such as resets, payments, post trades events, pricing, risk and critical upstream data feeds.
• Strong understanding of basic accounting principles, brokerage accounting, and securities

PROFESSIONAL EXPERIENCE

Confidential, Chicago,IL

Support Analyst/Trade Support Analyst

Responsibilities:

• These applications support end to end RBC business cycle and offer various services to their client. Applications are built by RBC internal development team. Hence it has been built based RBC proprietary business logic and processes. Applications are built using based on best IT architecture design and standard. Since applications are integrated and has business day cycle processing for different region, Batches and jobs are created to process start of day and end of day for each region.
• Working in SunGard’s INFINITY front office trading system to provide trade flow support.
• Working on FIX protocol trade support and OMS for RBC traders.
• Providing end to end support on Straight through processing to flow the trades from electronic platform to INFINITY system in RBC.
• Working closely with Front Office business to make sure all the trade flow through STP platform.
• Supporting STP staring from ECN (BBG, TradeWeb, Markiwire etc), ION gateways, Mapping channels and Trade Booking into INFINITY tool.
• Market data support for INFINITY application for BOD and EOD of the business, close price contribution from different source systems.
• Handling PnL and Risk related query and provide day to day support to run the business as usual.
• Maintained all transactions in PnL and risk systems.
• Created and reviewed daily trading activity.
• Produced reports for customers, sales and trading.
• Liaised between Front Office and all areas of the firm.
• Identified efficiency improvements in all operational aspects of the business.
• Making sure all the system and environment are up and running during BAU.
• Make sure all the scheduled batches finished within agreed SLA.
• Taking care of EOD and BOD process on daily basis i.e. Market data and static data is updated on time.
• Taking care of all the Production Change going live, review, implement and perform PIV.
• Running CAB call to review all the production changes weekly.
• Work on Incident and Problem management closely with Dev team to fix the recurring issues.
• Follow all the ITIL process and implement best practices in the project.

Confidential

Derivative Production Support/Trade Floor Support

Responsibilities:

• Confidential is the strategic Front office and Market Risk Management tool for Interest rate derivatives used by Rates business in HSBC.
• Confidential is being used by more than 1200 users in HSBC located in London, New York, Paris, Hong Kong, Australia, Mexico and Canada.
• Confidential helps improve risk management, reduce cost (through operational risk control), streamline processes, and improve STP.Below are the Confidential functions:
• Provided Subject Matter expertise of the following business processes using Confidential /CALYPSO Trade Capture, Market Data Management, Valuation, P&L attribution/reporting, Price Testing, Structured Trade Analysis and Risk Reporting
• Worked on STP flow i.e (BBG, Markitwire, ION gateways, MQ Channels, SUMMIT, Calypso) to provide trade flow support for Rates products booked by HSBC traders.
• Worked in Confidential front office trading desk support. Supported live trading system for HSBC traders.
• Market data support for Confidential application for BOD and EOD of the business, close price contribution from different source systems.
• Closely working with Traders, FO and BO team of SUMMIT and intraday support is the main part of my role in HSBC.
• Assisting the HSBC front office and BO team for their Middle Office work and functions around payments for the whole derivatives portfolio and resolving SUMMIT issues.
• Worked on all rates business (PnL and Risk) related query and provide day to day support to run the business as usual.
• Worked on CALYPSO Front Office system for Structured Credit Products in HSBC.
• Worked on BMC Control-M batches to make sure all the risk and PNL has been generated and jobs have completed with-in SLA.
• Created new jobs and batches in BMC Control-M for new businesses in HSBC.
• Run time support for all Rates Dderivative products i.e. Swap, Swaption, Exotic, Future, Option, Bond etc.
• Worked on a high level of intraday and overnight support and maintenance for the HSBC SUMMIT instance supporting Back Office and Front Office users with business functionality such as resets, payments, post trades events, pricing, risk and critical upstream data feeds.
• All BMC Control-M related change in PROD and UAT has been done as a part of FO support.
• Provided business solutions related to SUMMIT functionalities like Rate Reset, Expected Pay flows etc.
• Work on Incident and Problem management closely with L3/Dev team to fix the recurring issues.
• Iimplemented best ITIL practices in the project.
• Worked on regulatory reporting for all the third party trades within Rates business.
• Worked on global regulatory system to report all the trades to the regulators with-in defined SLA.

Confidential

Support Analyst

Responsibilities:

• Worked in compliance team to make sure all the money laundering alerts are generated on time.
• Making sure all the transaction files are loaded into Informatica and apply scenarios on these transactions.
• Generating alerts by provided raw data to MANTAS.
• Developed Shell scripts for various change requests like to automate the Health check for the new and old environment, check the file arrivals, Data ingestion completion from the source systems.
• Performing several Hot fix installations for the Mantas 4.1/4.2.
• Analyzing and resolving Business issues which requires direct interaction with the Business user.
• Have written Triggers, SP, and Cursor. Have written complex Store Procedures and have used temporary tables etc. Able to design robust schema and have a good understanding of isolation level within database.
• Creating tickets to log all the issues and keep a track of these incidents.
• Attending CAB call and reviewing all the changes in REMEDY.
• Implementation of all the changes to make sure production is stable.

Confidential

Senior Software Engineer

Responsibilities:

• Analysis and planning was a main part of this Development work.
• Going through requirement and generating flow chart.
• Share the plan and flow chart with GECF.
• Worked in due diligence for receiving and sending all the cash files within time through GENTRAN.
• Worked in troubleshooting and creating the GENTRAN processes to send and receive the files through Connect Direct.
• GENTRAN is basically to create the flow through different systems and transfer the files.
• Worked on creating new flows and making sure files are transferred as per requirement