PROFESSIONAL SUMMARY:

• Over 8 years of IT experience wif above 6 years experience in the Salesforce.com CRM Platform both as Administrator and Developer.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, Lookups, Entity relationship data model, Pages, Classes and Interfaces
• Experience in working on Eclipse IDE wif Force.com plug-in
• Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in performing detailed analysis of business and gathering technical requirements.
• Used a number of third party tools in Salesforce.com AppExchange
• Experience in partner community, customer community
• Experience in working wif Service cloud, Sales cloud, portals
• Experience in working wif data.com for cleaning up leads and accounts
• Solutions-oriented professional wif proven success designing, implementing and integrating cost-effective solutions to meet challenging business needs

TECHNICAL SKILLS

Salesforce Technologies: Force.com Web Services API, Data.com, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types

Operating Systems: Windows, UNIX, Macintosh

Salesforce Tools: Eclipse, Apex Explorer, App Exchange Data Loader

Web Development: XML, HTML, CSS, Visualforce, JavaScript

Tools and Framework: Eclipse, Force.com IDE, Apex Data Loader, workbench, jQuery

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Salesforce Developer

Responsibilities:

• Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions
• Used field level security along wif page layout to manage the visibility and accessibility of fields for different profiles
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Worked closely wif Project Managers, Business Analysts and directly wif clients to architect technology solutions to meet client needs.
• Performed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval Processes/Workflows, Apex and Visual Force code, etc.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Developed a force.com grants management application to track information using Apex controllers, Visualforce and custom objects
• Created custom objects and its related reports / dashboards to hide data access from other profiles across the organization
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers
• Inspect application to ensure it meets the technical specification
• Drive advancement and own the arrangement from end-to-end and be in charge of reporting specialized arrangements in light of venture prerequisites and industry best practices
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel
• Participated in the training sessions provided by the Salesforce team and support end users.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visualforce pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports

Carestream Health, Rochester, NY

Salesforce.com Business Analyst

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst and Administrator in the organization
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility
• Analyze organization processes, convert business workflows into exact Salesforce.com workflows and configure Salesforce.com to meet business requirements
• Customize various Salesforce.com standard objects including accounts, contacts, opportunities, products, cases, and campaigns
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rule
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate wif the users in the Organization
• Implementation of Data Loader for loading the data
• Developed business documents for Salesforce.com Custom objects
• Worked on Partner communities, customer communities

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, Workflow & Approvals, Custom Reports, Dashboards

Confidential, San Antonio, TX

Salesforce Developer

Responsibilities:

• Gathered requirements, estimated LOE and created functional requirements for key Salesforce projects
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Created variousProfiles,Roles,Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel
• Provided thetrainingto Business users about the system

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visualforce pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, report

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services
• Customized tab worked wif various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Developed workflow rules for various tasks and Email alerts as per the requirement
• Developed Approval process for the application by implementing custom formulas in different stages of approval
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object
• Developed Apex classes and Apex Triggers for various functional needs in the application
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization

Confidential

Salesforce Consultant

Responsibilities

• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions
• Developed and researched ways to improve productivity wifin and outside the Salesforce platform, wif multiple companies worldwide
• Customized Salesforce layout & functions to best suit employer's needs
• Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions, & more
• Worked in a constantly ever changing environment in which client’s wishes could change anytime
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Onsite point of contact for salesforce for the inside sales team
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Planned and conducted requirements elicitation meetings wif the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business
• Created and deployed several reports for different user profiles based on the need in the organization
• Designed various types of email templates for auto response to customers