PROFILE SUMMARY:

• 17+ years of industry and client - facing experience in global delivery Model as Service Delivery Manager (SDM)/BDM, Program Manager, Technical Manager, Project Manager, Transition Manager, Business Analyst, Architect, Technical Lead & Developer.
• Experience in Big Data projects with Hadoop echo system as Program Manager.
• Outstanding leadership abilities; able to coordinate and lead project-based efforts while managing, motivating, and leading Application and Infrastructure project teams.
• Demonstrated capabilities to manage and coordinate strategic enterprise level projects, support cross-functional project teams at Client’s location.
• Responsible for all aspects of project management (planning, organizing, risk and issue management and escalation, scheduling and tracking, from inception through on-time delivery, including requirements gathering/specification, design, development and deployment). Ability to manage multiple projects simultaneously and worked in Waterfall and Agile Methodology (Scrum).
• Extensive experience in Java/CRM (Siebel & Sales Force- SFDC)/ Analytics /Data Warehouse/J2EE/Big Data as Technical Lead and manage multiple projects in a variety of industries including Public, Sales, Services, Life Sciences, Hospitality, Electronics and Telecommunications.
• Worked 9+ years in Confidential Technologies and 6+ years in Confidential and received various s, like FIMC (feather in my CAP), MVT s for his leadership & coordination and Confidential Blue Point . Also received the “Gold Cup” in Q4 2011 across SAP Tracks in Confidential -EVO Project for SAP BI team.
• Certified SME for Siebel CRM 8.0, SFDC, on Demand, Oracle BI/Analytics and Sun Java. Experience in cloud computing w.r.t Sales Force (SFDC) CRM under Agile Methodologies- (Scrum based).

SKILLS:

Certified PMP, Agile & ITIL professional and expertise in Project/Program management under models of Staff Augmentation /Shared Delivery and Fully Managed.

Excellent communication skills, interpersonal skills, self-motivated and Leadership skills. Proficient in analyzing and translating business requirements to technical requirements and architecture. (Received Gold Cup in Confidential account for excellent team building work), Implement Lean Methodology.

TECHNOLOGY:

Extensive experience with: analysis, design, development, customizations and implementation of software applications using Siebel CRM, SFDC, Oracle BI, SAP BI, web services, Java, Share point and Visual Basic.

Key Skills: Siebel CRM - (ver. 6.3 to 8.1), Sales Force (SFDC), Data Warehouse, Business Analytics (BI), J2EE, Oracle On Demand, SQL*Loader, DTS Package, Web-Services, SOA Architecture, Performance Tuning, System Monitoring, Batch Jobs, Shell Script, Informatics, Analytics or BI (Data Warehouse), VB-6.0, ASP, Java, Oracle, MS-SQL Server, SAP ERP 6.0, SAP-BI 7.0, Netezza, Big SQL, Hadoop, MapReduce, Hive, Pig, HBase, Zookeeper.

PROFESSIONAL EXPERIENCE:

Big Data Program Manager

Confidential, DE

Responsibilities:

• It’s a strategic and consulting project where we need to analysis the current database and build the migration strategy for coming years in order to migrate the database to Hadoop ecosystem and to decommission the existing Database.
• Program Management - Spearheaded end-to-end project management i.e. all phases of project from concept, project planning, development & execution.
• Change assessment & planning - assesses and assists in planning of service changes w.r.t CII Customer Analytics 1.0 solution (InBuild Confidential Banking tool)
• Relationship Management - Critical client facing role in managing the offshore and onshore delivery
• Contract Management - Adherence to SLAs and KPIs

Environment: CII Customer Analytics 1.0, Big Data Ecosystem, Hadoop, MapReduce, ETL, DataMart- Postgres, HBase, SPARK, Hive, ZOOKeeper, Java Scripts, Data Warehouse, JSP, Java, Spring, ERP, CRM and custom applications, Oracle, SQL etc.

Service Delivery Manager

Confidential, San Jose, CA

Responsibilities:

• Accountable for the Application Development, Maintenance and support contract for the Custom application like Share point, Web methods, Informatics, Java, .Net, Remedy applications.
• Primary point of contact for the IT and Business and Manage escalations.
• Manage small enhancement and providing governance to projects.
• Liaisons with client to grow business for Confidential within the Confidential custom portfolio.
• Responsible for service delivery and business development for this client.
• Local liaison point for generating additional business, change management, project management, release & incident management.
• Critical client facing role in managing the offshore delivery
• Local liaison point for incident management.
• Key client facing role in ensuring smooth transition with the offshore delivery.
• Adherence to SLAs and KPIs
• Create PBI and handling problem/ change and enhancement request.
• Involve in the POC to migrate from HANA to Hadoop ecosystem.

Environment: Share point, Web methods, Informatica, Java, .Net, Remedy, Web Methods, Atlas, Cold Fusion, SAM/SSO, Confidential Learnings, Open Pages, ePro, Salesforce, HANA, Hadoop, Pig, Big Data, MapReduce, Jaql, SPARK.

Service Delivery Manager

Confidential, Fort Wayne, IN

Responsibilities:

• Managing Projects related to development, enhancements and Application Support & Maintenance of 100+ applications.
• Partnering with Client for annual financial planning and provide governance on quarterly basis.
• Spearheaded end-to-end project management i.e. all phases of project from concept, project planning, development, execution, monitoring to project close down for new enhancement.
• Change assessment & planning - assesses and assists in planning of service changes. Reviews and validate service improvement plans with Lincoln
• Lead and drive transition of application instances through stage gates from implementation through to steady state.
• Create PBI and handling problem/ change and enhancement request.
• Produce summary status reports on a weekly/monthly basis, as agreed upon with the stakeholders.
• Participate in Account, Client meetings, Internal Confidential audits and reviews as required, and in Project Change Control Management.
• Provide information and data, make decisions and report approvals to the stakeholders, as required

Environment: Mainframe, SAP, Java, Microsoft.net, db2, informatics, Analytics, Business Objects, Business Analytics (BI), CAST, Sales force, Web Methods, Hadoop, Pig, Big Data, MapReduce, Jaql etc.

Technical Project Manager

Confidential, Bethesda, MD

Responsibilities:

• Responsible for End to End Project Management (Estimation, Planning, Scheduling, Financials, Tracking and Implementation.
• Performed Release Mgmt. and ensure quality assurance of all project deliverables.
• Build and delivered 21 interfaces using water fall methodology in WMB, Data power and Siebel technologies.
• More efficient utilization of resources and Resource leveling.
• Stakeholder Mgmt. and coordination with multi-vendor teams.
• Organizing pulse meeting for various projects and doing financial tracking.
• Communication: Produce summary status reports on a weekly/monthly basis, as agreed upon with the stakeholders.
• Participate in Account, Client meetings, Internal Confidential audits and reviews as required, and in Project Change Control Management.
• Deck presentation at Executive level.
• Provide information and reports to the stakeholders, as required
• Produce summary status reports on a weekly/monthly basis, as agreed upon with the stakeholders.
• Technical: Provide technical governance to Re-engineering the Java code from ICS and baseline the requirements, gap analysis.
• Siebel design, prototyping, configuration, scripting, web service integration, Workflow, EAI, Java etc.
• Manage highly skill SME’s in Siebel EAI, Data Power and WMB.
• Monitor Strategy document, Test scenario definition, script development, and execution
• Managing day to day tracking / escalation of projects/ issues.
• Manage and mentor project teams and take ownership of their deliverables.
• Understanding client requirements and proposing the best possible solutions and recommendations.

Environment: Siebel (8.0.11), Data Power, ICS, WMB, Linux, DB2, Clear Quest, Remedy, Clear case, TOAD, Visio, MS Excel, PowerPoint, Rational Unified Process (RUP), SOA, Web services, Waterfall SDLC model, Java, J2EE, Sales force, Business Analytics POC, Hadoop, Pig, Big Data, MapReduce, Jaql, SPARK, BIGSQL.

Confidential, New York City

Transition Manager

Responsibilities:

• To assess the application portfolio to analyze the requirements of involved healthcare applications (DAR & Review) for its crucial parameters e.g. business and operational criticality, complexity and supportability etc. the role of Transition Manager, understand the transition requirements and develop checkpoints & milestones to attain transition of the impacted business applications.
• Co-ordinate and ensure all the teams involved are developing their transition deliverables as per the knowledge transfer sessions & Subject Matter Experts shadow activities. To maintain a robust change control process during transition phases
• Manage the transition project of business applications in terms of maintaining issue and risk log, managing the budget, schedule and ensure that end-to-end project is delivered on time and within the budget. Ensured usage of Confidential Application Management System accelerator tools to speed up the whole transition process & automate standard manual work.
• Co-ordinate all the transition activities like knowledge assessment, phase completion, cut-over. Oversees Onsite Infrastructure & Logistics with Business Area Managers & transition Team for landed & Global Delivery resources. Monitor & schedule sessions.
• Ensure that all lessons learned are captured. Generate final reports for budget and schedule. Develop case studies & share with team, so that the experience can be used by bigger community to reduce cost in future.

Environment: Testing methodologies across various technologies like Oracle, SAP, Java, Sales Force (SFDC)microsoft.net, mainframe, db2 etc., J2EE.

Project Manager/ Technical Lead

Confidential, Sunnyvale, CA

Responsibilities:

• Effectively managed all aspects of a large scale program with a high degree of complexity and customer impact.
• Responsible for End to End Project Management (Estimation, Planning, Scheduling, Financials, Tracking, Implementation and Maintenance)
• Effectively lead project teams and customer executives.
• Leading the team in an agile project management environment and delivered 18 releases.
• Perform Release Mgmt. and ensure quality assurance of all project deliverables.
• Measure Cost/ Schedule variance and its finance implication with higher mgmt.
• Strong governances and adhere to Confidential /Client SLA’s.
• Part of steering committee (Change Mgmt. Team) for any change to be implemented.
• Participate in all technical meetings and conference calls with AP teams. Coordinate and follow-up on all technical issues addressed to closure.
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
• More efficient utilization of resources and Resource leveling.
• Managing day to day tracking / escalation of projects/ issues.
• Part of Application Transition for Siebel Application and build AID, ASCP, Communication Plan etc.
• Implement the Order Management functionality.
• Siebel Technical Lead/Arch:
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Utilize in-depth knowledge of functional and Technical experience in CRM (Siebel/SFDC) and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Siebel /Sales Force SME Support: Provide SME support for Siebel CRM, Product configuration, Sales Force and Admin support.
• Design, develop and support new and complex high quality solutions to clients in response to varying business requirements
• Participation in Discussions and Designing of business requirements from Business Process owners that have to be delivered in development. This requires a clear understanding of Siebel/SFDC vanilla functionalities as well as the relationship of the entities and the interlinking of the complex products used in customer’s own business context.
• Attend monthly meetings with the Client manager.
• Coordinate with other teams like BI-Dev. team, Enterprise DW team etc. for analyzing and developing enhancements from Sales Force/Siebel perspective.
• Continuously follow Quality Procedure and ensure that the quality goals are met. This needs in-depth knowledge of the Quality Management System implemented by the customer.
• Create PBI and handling problem/ change and enhancement request.
• SPOC for L2/Admin/Dev. teams and handle day-to-day issues in onsite/offshore model.
• Knowledge of Lead-to-Opportunity and Quote to Order business processes

Environment: Sales Force (SFDC), Siebel CRM CE/PE, SAP, Web logic 5.1, Remedy, Portal, Oracle 10g, Unix/Windows. HP Quality Center, SharePoint, AJEX, Java, Web services.

Program Manager/ Delivery Manager

Confidential

Responsibilities:

• Responsible SAP BI production support and E2E Project Management for Work Orders.
• Manage and mentor project teams and take ownership of their deliverables.
• Understanding client requirements and proposing the best possible solutions and recommendations.
• Effectively managed all aspects of a large scale program with a high degree of complexity and customer impact.
• Stakeholder Mgmt. and coordination with multi-vendor teams.
• Attending CTR and MOR Management meetings and weekly publishing dashboard.
• Effectively lead project teams and customer executives
• Organizing pulse meeting for various projects and doing financial tracking.
• Daily standing meeting for agile based projects.
• Implemented Lean to reduce Incident and PBI Mgmt.
• Part of Application Transition for SAP BI Application and build AID, ASCP, Communication Plan etc.
• Create PBI and handling problem/ change and enhancement request.
• Implemented Lean and Agile Methodologies in BI Stabilization, WO105/148 (Automation), Housekeeping, BI Translation Projects.
• Implemented scrum based (iterative) development and testing for BI Translation and Query development project.
• Maintain and prioritized list of all product requirements- Product Backlog.
• Coordinate cross functional team (scrum teams) and conduct daily standing scrum meeting for status tracking.
• Independent test team focuses on testing from customer perspective (Conducts investigative testing, Scenario testing,
• System and User Testing).
• Manage the tracking tools to track the progress of all teams. This will ensure that all teams were aware of the progress being made by their peers and also provided a single platform for collaboration and communication.
• Conduct Pulse meeting, Maintain Status report, Ageing Analysis, Defect Leakage and QA sign-off from Confidential .
• Applied agile project management environment and delivered BI Query project.
• Process Maturity - Performed the Process Maturity for HK and Monitoring activities and moved CMMI level from 2 to 4.
• Efficient utilization of resources and Resource leveling.
• Data-Loading: Build the KPI index to monitoring performance and monitor on daily basis (Positive impact of Business Reporting )
• Initiated the Housekeeping activities across the Confidential account for pro-active monitoring and housekeeping for better customer satisfaction and to reduce P1/P2 count.
• Incident and PBI Mgmt.: Pro-actively working on Inc. /PBI’s and interlocked with VF/SAP for faster resolution.
• Root cause analysis for PBI and its knowledge sharing to avoid repetition of same issue.
• Idea Initiative and Enhancement: Ensuring high quality solutions to clients in response to varying business requirements and initiate new Idea’s for system improvement.

Environment: SAP ERP 6.0, BI 7.0, XI 3.0, Basis, Redwood, Informatics, Portal, HP QTP Test Automation tool, Oracle 10g, Unix/Windows. CMMI, Data Warehouse, SAP Net Weaver, HANA, ECC 6, Business Analytics (BI), Big Data & Analytics, Web services, Sales Force.

Technical Project Manager

Confidential

Responsibilities:

• Worked at Client place and responsible for Siebel Production Support, PIAB Product development (Custom development) and offshore coordination.
• Responsible for execution of projects within budget and schedules.
• Participation in process reviews and closing non-conformances
• Managing day to day tracking / escalation of projects/ issues
• Participate in all technical meetings and conference calls. Coordinate and follow-up on all technical issues addressed to closure.
• Problem Management - Create PBI and handling problem/ change and enhancement request.
• CRM Technical Arch:
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Utilize in-depth knowledge of functional and Technical experience in CRM (Siebel/SFDC) and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Build the custom module in Sales Force (SFDC) for selling for pre-paid phones.
• Implement the Order Management functionality.
• Quality Assurance:
• Involve in regression testing with Mercury tool, CEM tool and SARM analyzer.
• Understand the existing problem and doing their root cause analysis.
• Optimization of database SQL w.r.t to various projects running in Alltel.
• Develop deployment deliverables like Work Plan, Migration Document etc.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
• Attend the regular client call and discuss the weekly status with the client. Send the Status Report (Daily, Weekly etc.) to the Client.
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.

Environment: Siebel Sales, eConfig Product Development, Oracle 10g, UNIX and Windows, Web services, Java, Web Sphere (WMB), Sales Force (SFDC).

Onsite Lead\Technical PM

Confidential

Responsibilities:

• Responsible for development, enhancement and maintenance for Siebel 6.3 and Siebel 7.5 Siebel Application.
• Responsible for activities including (Estimation, Planning, Scheduling, Tracking, Implementation and Maintenance)
• Responsible for execution of projects within budget and schedules
• Ensure quality assurance of all project deliverables
• Involve in Complete IT migration related to Siebel from JDI to our team.
• Understand the Business flow and prepare support documents.
• Application/Server monitoring and performance tuning.
• Understand the new functional requirement and prepare Effort Estimation.
• Backup and Purge functionality for log, temp and user p file.
• Work Allocation and management of offshore and onsite tea
• Optimization of database SQL.
• Educate the team on Quality Standards and Processes.
• Implement the Order Management functionality.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.

Environment: Siebel 6 & 7.5 Sales and Service Application, Confidential DB2 ver. 6.1 and SQL Server 2000