SUMMARY

• Over 6 years of IT experience wif 3+ years experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Extensive experience on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience wif Salesforce.com platform
• Experienced in Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards and Approval Processes
• Experienced in Analysis, Design, Development and Testing of the SFDC application according to the business requirement.
• Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience working on data model and SOQL, SOSL, DML statements, sObjects and Governor Limits
• Good knowledge of security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Extensive experience in data migration and integration using Apex Data Loader and Informatica - On-Demand
• Experienced working wif salesforce.com sandbox and production environments, also wif Eclipse IDE Force.com Plug-in environments
• Experience in integration of AppExchange application wif Salesforce.
• Proficiency in Object Oriented Languages like C#, C++, Java and web technologies like HTML, XML, CSS and JavaScript
• Technology savvy wif aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency
• Strong communication and inter-personal skills wif ability to work well in a dynamic team environment

TECHNICAL SKILLS

SalesForce.com: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types

Languages: C#, C++, Java, JavaScript, SQL, Apex

Web Development: XML, HTML, CSS, Visualforce, JavaScript

Operating Systems: Windows XP, Vista, 7and OS X (Mac)

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, workbench

Other Tools: DemandTools, Informatica, MOSS 2007, SharePoint Designer, InfoPath

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Salesforce Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer in the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Lead, Opportunities, Contracts, Campaigns, and Campaign Members
• Worked on salesforce.com Custom Objects like Postal Address, Competitive Tracking, Aircraft Products and more
• Created various Visual Force pages for customers to show them the better visibility of various fields from various objects and displayed them in the detail layout page of the object
• Developed various Apex Classes to support the Visual Force page, and as a halper class for Apex Triggers
• Created Custom Settings and utilized it in Apex Classes as well as Triggers
• Worked on developing Page Layouts and Record Types for various custom objects
• Developed many Validation Rules, Workflow Rules, and Triggers on the object to achieve the functionality as per the business requirement
• Worked extensively on Custom objects, Custom tabs, Custom Settings, Visual Force Pages, and Apex Classes to suit to the needs of the application
• Worked on creating and assigning Profiles, Object level Security, Field level security, Roles, and Public Groups for the users
• Worked on Data Cleansing for various standard objects and custom objects to has better and clean data in the company
• Used Data Loader for insert, update, upsert, delete and bulk import or export of data from Salesforce.com SObjects
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Tested and Installed AddressTools of Provenworks from AppExchange to implement their functionality for Address fillup in the organization
• Implemented the tool, AddressTools, wif various Standard Objects, Custom Objects as well as Visual Force pages
• Invoked DemandTools from AppExchange marketplace to identify and delete duplicate contacts, accounts, leads, postal addresses wif multiple addresses being primary and other existing records
• Developed many Test Classes for the Apex Classes and Triggers that were developed for various functional needs in the application
• After using Fullcopy Sandbox for QA Testing and configuration, assisted in deploying to the production system

Confidential, Santa Ana, CA

Salesforce Admin /Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and developed salesforce.com Standard Objects, Custom Objects, Apex Classes to support Visual Force pages development
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them wif the pricing team
• Designed and developed partner portal for partners to access the required records such as inventory or order summary
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce.com SObjects
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Invoked DupeCacher from AppExchange marketplace to identify and block duplicate contacts, accounts, inventory records and other existing records
• Developed many Test Classes and scenarios for Unit Testing and Apex Triggers for various functional needs in the application
• After using sandbox for testing and configuration, assisted in deploying to the production system

Confidential, Laurel, MD

Sr. Salesforce Admin/ Developer

Responsibilities:

• Implemented Salesforce.com features and functions to meet the business requirements.
• Performed the roles of Salesforce.com Developer and Administrator in the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Designed, developed and deployed page layouts, Apex Classes, Standard Controller & Extension classes to support Visual Force pages development
• Migrated data from legacy stand-alone CRM using Force.com Data Loader
• Designed, and deployed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Used SOQL and SOSL for data manipulation needs of the application
• Developed Salesforce Partner Relationship Management (PRM) portal to make it easy for partners to access leads, collaborate on leads, and locate all the information they need to be successful.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Invoked Adoption Dashboards form AppExchange marketplace to enable tracking of usage and adoption for the executives
• Created Test Classes for Unit Testing and Apex Triggers for various functional needs in the application.
• After using sandbox for testing and configuration, assisted in deploying to the production system

Confidential, Los Angeles, CA

Salesforce.com Admin/ Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports
• Designed, and developed the Custom Objects, Formula fields, Validation Rules, Page Layouts, Components, and Visual Force Pages to suit the needs of the application
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Integrated Salesforce CRM wif a legacy system to send real-time feeds using Informatica-On-Demand tool
• Implemented Lead Speed from AppExchange Marketplace to enable sales reps to qualify more leads faster
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Created workflow rules, and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Written Test Methods for all created Controllers and Triggers and achieved code coverage 90-100%
• Used the sandbox for Development environment and deployed the code to the Production environment after testing

Confidential, Palo Alto, CA

Salesforce.com Admin /Developer

Responsibilities:

• Worked on Salesforce.com setup & configurations, standard Objects, Custom Objects, Custom Tabs, Reports and Dashboards
• Experienced in developing Apex Triggers using the Apex programming
• Extensive experience on Visual Force pages and Page layouts according to the Business requirements
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup wifin the organization
• Experienced in creating the Work Flow Rules in the Approval Process
• Responsible for Creating the Validation rules for email and other custom fields
• Custom development using Apex and Visual Force Pages
• Developed Formulas, Validation rules to maintain the quality of the data
• Worked wif Apex Data Loader tool to perform DML operation using CSV files
• Experienced in creation of Queues and Assignment Rules
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements
• Responsible for setting up login restrictions and resetting the user passwords
• Experienced to maintain, enhance and create workflows and validation rules
• Created the Dashboards, Reporting Tabs and Pages based on the available data
• Build the Role Hierarchy System in Salesforce.com and created Profiles setup according the Profiles
• Responsible for setting up Filed Level Security
• Developed custom Workflows and Assignment Rules for case escalation
• Implemented Field Level security for sensitive data holder fields
• Created different Record Types, Page Layouts, Formula fields, Workflows

Confidential, St. Louis, Missouri

SharePoint Developer

Responsibilities:

• Designed and developed various content types, lists and libraries on MOSS 2007 Server
• Constructed Master page, CSS and Theme to customize look and feel of the Site
• Designed various workflows as per company’s requirement
• Permissions levels were set for different users
• Developedcustom web partsusing Visual Studio.NET/C#
• Createddocument librariesto share test results, develop new strategies, and create documents related to reporting and strategic planning
• DesignedWebsites, Templates, Views, Lists, Email Send on Events
• Designed and developed custom .NET components and user controls usingASP.NETandC#
• Developed dashboards for Business reports

Environment: MOSS 2007, SharePoint Designer 2007, Silverlight, InfoPath, XML, C#, ASP.Net, ADO.Net, AJAX, JavaScript

Confidential

.NET Developer

Responsibilities:

• Designed and generated Invoices, Bills using SQL Reporting Services
• Created classes and interfaces for the Data Access layer using C#, ASP.NET ADO.Net, and SQL Server
• Written client scripts in java script for client-side validation
• Extensively used Data Grid, Data list and Repeater controls
• Developed custom controls and used validation controls available in ASP.NET environment.
• Used XML data transfer objects
• Involved in Production support and system maintenance tasks. Responsible for troubleshooting & fixing Production issues. After QA, implement the fixes to Production environment
• Responsible for creating unit test modules and also performed Integration testing
• Rational Clear Case was used as Source and version control for rebasing and delivering the code
• Prepared Unit test cases as well performed Unit testing and Integration testing

Environment: C#, ASP.Net, .Net Framework, SQL server, AJAX, XML, ADO.Net, CSS, Visual Studio, JavaScript

Confidential

Software Developer

Responsibilities:

• Designed and developed multiple web pages wif various styling.
• Experienced wif designing layout of pages, developing pages, and the structure of the Web Application
• Experience in writing ASP.NET Web Application pages and code-behind to add more functionalities to existing pages
• Involved wif troubleshooting of existing ASP.NET web applications
• Responsible creating Web Application logic to preserve the integrity of data exchanged - during the application’s operation
• Experienced for creation of data-access logic and also regrouping the scattered ASP.Net pages into logical groups
• Collaborated wif team members in order to in corporate data-accessing controls wif user control
• Responsible for testing and debugged the completed application before deployment

Environment: Windows XP, C#, ASP.Net, .Net Framework, SQL server, XML, CSS, Visual Studio, JavaScript