EXPERIENCE SUMMARY:

• Success - focused Senior IT Service Delivery and Program management role - Build and Lead Teams to Success | Deliver Quality Projects on Time and On Budget.
• Employ exceptional leadership and negotiation skills to maneuver program and projects through conflicting requirements.
• Foster strong cross-functional relationships with internal and external stakeholders exercising excellent communications skills. Utilize “heads up” approach to risk management, anticipating issues to keep projects running smoothly and drive execution.
• Managed a team of skilled individuals, inspired and coached them to pursue excellence.
• My teams consistently met and exceeded business and customer expectations.
• Apply extensive IT Service framework/ project and program methodology, process improvement and coordination experience across program.
• Create positive environments conducive to exceeding expectations.
• Develop documentation and deliver end-user and customer .
• Domain experience including Healthcare and Pharmacy, Manufacturing (engineering), Retail, Finance, Technology, detection

CORE COMPETENCIES:

• Program/Project Management - IT Service Delivery - Business Process Management
• Vendor Management - Change management - Problem management
• IT Strategy and Consulting Practices - Transformation - Application & Infrastructure Mgnt.

TECHNICAL PROFICIENCY:

Project Management: MPM, Waterfall, Agile, SCRUM, MS Project, Visio, Microsoft Office Suite, Six Sigma

Operational Framework: ITIL, MOF, SCM, MAP

Architectural Framework: TOGAF

Technologies & Solutions: Windows/NT/UNIX/LINUX, Oracle, Informix, SQL server, Progress, Sybase, Azure, MS Access, C, C++, Java, scripting, Web, graphic, HTML, Lotus notes, iCAB, XML, MySQL, DB2,Informix,, VB, PB, .Net, CSS, XMTML. AJAX, BI, BPM, ERP - SAP, MFGPRO, Oracle, Dispatch-1, Baan, JD Edward, CRM - Siebel, MS CRM, SAP CRM, Salesforce, Maximizer, Oracle BI (few names)

Databases: Oracle, Progress, Informatics, DB2

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Director (IT Service delivery & Program Management)

Responsibilities:

• Implement Program/projects and IT service according to the business transformation operating plan and Service level agreement. Develop resource staffing strategy keeping budget and time & delivery on priority.
• Works across functional areas to implement strategies and ensure offerings are defined to meet business objectives and goals. Works across functional areas to implement strategies and ensure offerings are defined to meet business objectives and goals
• Develop, implemented Agile best practice standards including the use of boards and tools and collaborates with executive leadership team on portfolio governance for Scrum, Kanban. transformation from traditional waterfall delivery methods to more agile/iterative delivery methods. Diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
• Deployed Agile-at-Scale Project Management methods to design, develop, implement, and optimize a complete end-to-end Agile-at-Scale solution to transforms organizations at the enterprise level. Delivery iterative, time boxed and incremental approach,
• Manage organizational learning, change management, and process adoption of Agile via metrics, benefits realization, outcomes, and retrospective findings. Responsible to prepare Rough Order Magnitudes (ROM) and proposal, defining budgets and allocate resource from offshore/onshore to delivery project on time and cost. Resolve any roadblock for the project / program delivery / incident management / problem management
• Manage ITIL frame work including change management, release management, continuity management and Configuration Management, Infrastructure, Code Deployment, Automated validation/testing, Monitoring and Alerting, Infrastructure as Code, Automation and standardization at every stage
• Responsible to identifying operational and delivery issues and recommending strategies to resolve problems.
• Manage agile and development, justify budget and resource requirements. Lead agile engagements in a distributed agile environment such as on-site / off-shore model as needed. Onshore and offshore model has been deployed to meet client’s projects/programs. Using various other methodology such as Agile, Waterfall, Kanban, Critical Six Sigma, Scrum
• Coaching teams in self-organization and cross-functionality, Removing impediments to the team’s progress to its sprint commitments Facilitating scrum ceremonies including sprint planning, retrospectives, and daily stand-ups, Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables, Coaching the team in organizational environments in which scrum is not yet fully adopted and understood, Ensure team execution and delivery to committed sprint work, Protect team from over-commitment
• Manage project change management, portfolio risk management, project communications management and organization change management. Manage the daily operational activities that develop and implement strategic/ tactical plans for various business process for IT department at client locations. Define and write procedure for establishment of standards. Responsible for implementations, enhancements and IT service improvements . Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skill set requirements and cost objectives
• Establishing and implementing governance surrounding the “Dynamic Hybrid Services” delivery model
• Evaluate and identify appropriate technology platforms including application frameworks and the deployment stack) for delivering the corporate services. Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all SaaS, PaaS, IaaS services
• Work directly with the Program Manager, Delivery Manager, and product Owner to identify and resolve issues and risks, and recommend mitigation strategies to complete all the work within the backlog & future rollouts.
• Execution of the major strategic projects of the program, working cross-functionally to manage risks, cost, quality, and rollout over the duration, identifying and resolving concerns.

Confidential, Chicago, IL

Director - Applications and Projects

Responsibilities:

• Collaborated and partnered with infrastructure, operations, and enterprise and solution architecture teams.
• Executing Management standards - Defined ITIL operations - Policy and Strategies to meet SLA’s standards, including identifying and defining client needs
• Implemented policies and define approach to strategy for specified area of responsibility. Analyzes long-term impact of new anticipated strategies and decisions
• Own the AMS and cross integrated solution for strategic pursuits and provide holistic view of the customer’s architecture strategy and processes.
• Ensure that all stream-wise transformation plans are consistent and integrated with the overall program plan.
• Create an IT architecture strategy and plan aligned with customer business goals
• Alignment of IT strategy, with solution from a technology, business and cost fitment. Manage to roll out large enterprise solution at the global level such as SAP, Oracle and MFGPRO. I was involved form the business process management till delivery of solution (solution including Distribution & supply chain, Material resource planning, Sales & Operation planning integrated with Financial module

Confidential, Chicago, IL

Vice President - Consulting Practices

Responsibilities:

• Manage consulting service business to delivery service, product solution with the standardize and centralize the Information Technology environments
• Provided IT services to the business with clear cost accountability and target setting. Developed and managed IT strategy, plans, budget, and chargeback of IT services to business
• Manage program and strategic alignment of capital projects with the program strategy, supporting business cases and organization-wide high-level project plans
• Managed stakeholder demand management of new projects within the governance Process. Implemented SAP/MFGPRO/Oracle and many other application solutions

Confidential

Senior Project Manager

Responsibilities:

• Implementation of business application for the various clients in India, Germany & Singapore
• Implementation of ERP/business applications in various domains including Pharmacy, Textile, Micro machine, & Plastic modeling machinery industries
• Manage IT services to identified business systems and IT opportunities to align with business objectives and strategies. Evaluated business processes, systems or technology changes that involve internal or external processes.