CAREER SUMMARY

• A dedicated Information Technology Professional with over 5 years experience as a IT Analyst as well as Maximo Administrator/Analyst
• Familiarity with electric power generation or industrial maintenance practices.
• WebSphere administration and configuration
• Experience in working with management, power users and other business analysts to define system requirements, defining scope and laying out implementation timelines
• Experience in Maximo 6.2 and 7.5 System Administration, Configuration and Design using Application Designer, Domains and Database Configuration
• Experience in analyzing business requirements and identifying the exact requirements for Maximo configuration and customization
• Working knowledge of Work Management, Supply Chain and Asset Management modules in Maximo
• Experience in performing code migrations across different environments while adhering to established change management procedures and SOX compliance
• Proven ability to efficiently organize and manage multiple tasks while paying attention to detail and meet tight deadlines
• Demonstrated effective communication, interpersonal and leadership skills across all organization levels
• Knowledgeable in creating roles, actions and action groups for use in the entire workflow process
• Architected solutions, advised and coordinate the work of the Maximo development team
• Facilitated the delivery of software changes by clarifying, documenting and communicating requirements and priorities. Ensured all changes meet business approval and change management requirements.
• Reviewed and continually improved software development practices, capabilities and effectiveness of the Maximo development team.

TECHNICAL SKILLS

Software: IBM Maximo 7.5 (TSRM, CCMDB, EAM, TPM,TAMIT HP Quality Center, TOAD, Asset Management Systems, Microsoft Office, Eclipse,Websphere, IBM Maximo BIRT Reporting, SharePoint, Dimensions, Subversion,PICASSO

DBMS: Oracle, SQL Server and Microsoft Access.

Languages: Java, COBOL, Jython, XML, XSLT

PROFESSIONAL EXPERIENCE

Confidential

Maximo Administrator

Responsibilities:

• Interacted with Functional teams, Business Unit data owners, Integration team, Development teams for identifying conversion requirements and developing solutions.
• Managed Maximo database security, created/modified Maximo users, created/modified Signature Security groups and user profiles.
• Designed and developed BIRT reports
• Experience with performance testing of web applications to determine memory utilization, GC for WebSphere application servers/web server
• Administer and manage core applications such as LDAP
• Complete the system configuration and workflow development from the approved design.
• Developed workflow processes, actions and escalations
• Development and configuration of Maximo using Maximo delivered tools such as Application Designer, Domains, Conditional Expressions and Database Configuration
• Responsible for setting up Maximo environments after each refresh; this includes but not limited to setting sites, organizational defaults for Work Orders, PMs and Inventory options
• Work with project managers, analysts and other technical team members to implement the changes and establish test environments.
• Analyze functional requirements to develop technical approach
• Coordinate quality assurance activities
• Support and adhere to project and change management processes
• Design a service request implementation using the Maximo/Tivoli module for service request fulfillment catalogs.
• Troubleshoot and resolve problem tickets logged in the Remedy tracking system

Confidential

EAM Production Support Analyst

Responsibilities:

• Interface with the Maximo development team to provide design and development of components, integration and other software development activities as requested.
• Worked with business analysts to log, track and resolve defects in HP Quality Manager
• Design and Configuration of workflow within the Maximo/Tivoli Service Management system
• Troubleshoot and resolve issues resulting from configuration, deployment and day to day production issues
• Developed and configured KPIs and custom result sets
• Performed code migrations across different Maximo environments
• Developed Adhoc reports
• Scheduled meetings with business application owners and power users to gather requirements needed to enhance the existing Maximo enterprise system
• Translated requirements into technical specifications and enhanced Maximo functionality using Application Designer, Condition Expressions, Domains and Database Configuration
• Troubleshoot and resolve defects detected during the user acceptance testing
• Use deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Coordinated cut - over activities which included database backups and shutting down the application servers

Confidential

IT Analyst

Responsibilities:

• Worked with the development team to track defects, review, analyze and compare changes using HP Quality Center
• Co-ordinated with users, business and IT functional areas to gather and document detailed system requirements
• Monitored problem ticket queue daily to troubleshoot and resolve issues and documented steps taken to resolve issue in the knowledge base
• Created and documented business process flows
• Involved in all the stages of System Development Life Cycle from business case development through deployment and support
• Tracked and documented the project progress and where necessary resolved outstanding or new issues
• Analyzed user requests and developed requirements and specifications for the developers to implement thefunctionality in the system for the new sites going live.
• Performed Oracle 9i/10g and DB2 Administration, including performance monitoring and tuning of Oracle and DB2.
• Developed Oracle Queries and utilized PL/SQL extensively.
• Gathered requirements and developed system and business process changes.
• Used reporting tools including Crystal, Business Objects and Actuate.
• Supported a multi-tiered, multi-application integrated environment.
• Performed technical planning and cost, risk, timeline, supportability and effectiveness analysis.
• Converted customer hardware and software requirements into total systems solutions.
• Provided problem analysis and resolved client issues with the aid of available helpdesk tools (e.g. help files and knowledge base articles).
• Completed functional analysis and timeline analysis for various projects.
• Collaborated with team members on knowledge transfer, support policies, procedures and standards.
• Ensured all changes meet business approval and change management requirements.

Confidential

Technical Support Analyst

Responsibilities:

• Provided all1st and 2nd level application supportandresolution management. Liaised with desktop and network teams regarding the progress of problems assigned. Kept customers informed regarding status of their individual issues/incidents
• Resolved authentication issues. This included verification of username and password, resetting passwords and/or unlocking accounts
• Account management, Provide ID and password reset in accordance to outsource client process and procedures.
• Troubleshoot and resolved browsing issues. This included doing ping tests on remote computers, flushing DNS and clearing the cache
• Ensure all escalated issues are handled in a timely manner and that resolution information is communicated to the appropriate personnel.
• Ensuring all subordinates uphold department performance standard policies/procedures (i.e. attendance, punctuality, productivity, and quality).
• Monitor workflow on a daily basis to ensure all work orders and issues are being resolved according to current Help Desk standards.
• Maintained three Oracle databases.
• Developed and posted all Crystal reports to the intranet site.
• Directly responsible for the procurement of all IT based hardware and software for both projects.
• Provided analytical and testing support for patches, upgrades of assigned systems.
• Supported and performed Actuate Report design and deployment.