SUMMARY

• An experienced, disciplined, and highly - motivated Business Analyst who hasworked on a wide range of projects within both teh Public and Private Sectors.
• An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen.
• Highly accomplished with a verifiable track record in fields such as analysis and gathering, business process mapping and teh development of interactive prototypes.

TECHNICAL SKILLS

Industry Domains: Retail Banking, Commercial Banking, Mortgage Lending, Wealth Management, Risk Management, Mutual Funds, Management Information, Basel II Norms, ISO, CMM.

Tools: Rational Rose, Clear Quest, Quality center, Visio, Influx, MS Project, Access, Word, Excel, Power Point.

Technology: Java, J2EE, HTML, XML, Eclipse, Web Services, Business Objects (BO)

Databases: Oracle, MS Access, My SQL

Platforms: Windows NT/2000/XP/Vista, MSDOS, Linux Scrum master certified

PROFESSIONAL EXPERIENCE

TECHNICAL DELIVERY MANAGER

CONFIDENTIAL

RESPONSIBILITIES

• My responsibilities include management of business analysts and Scrum Masters, co-management of teh developers, as well as overarching responsibilities for all projects in teh engineering department. Specifically I:
• Act as Scrum Master and/or Project Owner for multiple scrum teams.
• Lead daily stand-up meetings, planning sessions and retrospectives.
• Track & resolve obstacles facing teh teams.
• Serve as teh Scrum ambassador to teh company.
• Manage and prioritize teh product backlog.
• Manage scope, schedule and plans for all projects for wcirb’s e-commerce and member services websites, as well as our agent-facing tools and proprietary content management system.
• Work with project sponsors to ensure projects meet a minimum ROI of 120%.
• Manage cross-functional teams on complex projects.
• Communicate project status and issues to stakeholders, so dat informed decisions can be made on fast-moving projects.
• Write business and functional requirements, user stories and use cases.
• Drive design decisions and solutions.
• Act as liaison between developers, stakeholders and senior management.
• Manage teh department’s project backlog and roadmap.Major accomplishments:
• Transitioned teh department into high-functioning agile teams dat are able to deliver monthly releases containing complex projects with overlapping functional scope.

BUSINESS ANALYST

CONFIDENTIAL

RESPONSIBILITIES

• Established a new design model using Joint Application Development efforts to elicit requirements for a new Workers Compensation Underwriting System. Functioned as facilitator and mentor to foster cross-functional, inter-disciplinary teams.
• Gatheird requirements, created specifications, and performed tests to implement state regulated transmission of Proof of Coverage data to teh National Council on Compensation Insurance and nine Independent States.

BUSINESS ANALYST

CONFIDENTIAL

RESPONSIBILITIES

• Lead teh project and worked as Business Analyst to support teh COO specifically around business and marketing operations.
• Managed budget of over $1M and multiple projects at a time.
• Requirements Elicitation, Analysis, Communication and Validation according to Six Sigma Standards.
• Managed and participated in other Continual Service Improvement ITIL initiatives.
• Involved in working with Market research team, IT team, data management team with data analysis and reporting.
• Developed use cases, workflow, screen mock - ups and conversion requirements.
• Conducted risk engineering to derive and execute action plans on time.
• Interfaced with SMEs to prepare BPR documents for ongoing projects.
• Prioritized business and systems problems; performed GAP analysis and conducted impact analysis.
• Prepared business process models; used Visio to create use case diagrams.
• Performed UAT, Regression testing, Sprint planning, stand up meetings and releases in SDLC.

Environment: MS Project, MS Visio, MS SharePoint, Excel, SAP crystal reports, Cognos, SDLC Agile with scrum methodology, SPSS, Access, ITIL Change Management, Excel, macros, MS SharePoint, Data analysis, SQL.

SENIOR BUSINESS ANALYST

CONFIDENTIAL

RESPONSIBILITIES

• Incorporated agile methodology and SCRUM techniques to manage requirements and enhance teh evolving RPM (Ratings Process Manager) application.
• Facilitated Scrum planning meetings to coordinate between Clients, Product Owner, Dev and QA teams.
• Shadow and assist some of teh Product Owner activities by providing high level estimates, prioritizing stories for teh sprint and maintaining backlogs and release plans.
• Manage teh assignment of user stories to relevant BAs based on teh feature and process expertise.
• Captured user story points, categorized into respective epics and maintained teh requirement matrix.
• Directly interacted with clients (Ratings Analysts) to elicit teh requirements and translate them into terms dat development team can comprehend.
• Captured requirements for around 45 user stories in 9 sprints. Generated user story Acceptance Criteria and depending impact analysis documents.
• Performed and conducted BA reviews to make sure standard S&P practices are followed.
• Suggested several process improvements within teh ratings process and also suggested solution options to automate manual data entry tasks performed by Data Managers.

BUSINESS ANALYST

CONFIDENTIAL

RESPONSIBILITIES

• Gatheird requirements from business users such as insurance policy managers, generated business process models, & use-case models, and created business requirements document (BRD) & functional requirements document (FRD)
• Created workflow diagrams, flowcharts, activity diagrams, and use-case diagrams using MS Visio.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose
• Implemented change management requests within teh RUP environment
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Credit Profiling, Treasury /Cash Management, and Marketing Analysis.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content
• Worked with clients to better understand their needs and present solutions using structured SDLC approach
• Created DTS and SSIS Packages to vendors in which records were loaded Daily, also to other data resources such as Excel, Access, flat file, and XML in order to Create and maintain a centralized data warehouse.
• Transferred data (ETL) to Data warehouse Environment using SSIS and SSAS
• Conducted initial JAD session with business users, managers, system architects, data administrators, requirement auditors, production planners, and trainers for creating high-level process model of business.
• Facilitated joint application development (JAD) sessions acting as a facilitator between various teams.
• Involved in generation and execution of SQL queries
• Helped IT developers design teh service-oriented architecture (SOA) for teh application based on teh available resources, and teh business requirements
• Involved in testing of teh system to check it satisfies functional specifications
• Subject matter expert for SAP banking services for which I provide training to staff.
• Subject Matter expert for calypso - in depth knowledge of fixed income and derivative products.
• Worked with Confidential to provide an enhanced web portal for teh existing functionality of Client Profitability reporting module & cleaning its critical data for accurate and flexible profitability analysis.
• Facilitated client interviews and workshops to gather, understand, and set client's project goals, objectives, complex business needs and potential opportunities.
• Performed GAP analysis of teh existing functionality of Client Profitability module. Pointed out 65 functional discrepancies and relevant solutions were suggested and implemented.
• Created requirement docs for teh existing functionality by performing a code walkthrough of Ab-initio graphs and reconfirm teh same with demanding business users.
• Timely delivery of teh Scope doc, functional requirement spec, Process workflows, Use cases, and Defect trackers.
• Prepared test cases and test scripts to facilitate teh UAT and manual testing.
• Developed mock-up screens for teh client to visualize teh end product and suggest required enhancements.
• Worked extensively on SQL queries for client warehouse analysis, ad-hoc requests. And also used Business Objects (BO) for reporting purposes.

Environment: MS Visual Studio, MS Office suite, Business intelligence, SQL Server, SQL LOADER, Oracle, PL/SQL, VB.Net, HTML, CSS, XMLHighlight:

Customer Service Representative

CONFIDENTIAL

RESPONSIBILITIES

• Responsible for Daily bank transactions using bank systems and software which include debits and credits in addition to cross selling a variety of products to deepen customer relationships.
• Researched and resolved disputed charges, statement errors, returned checks and other inquiries for tellers.
• Processed high dollar transactions, balanced cash drawer and complied with internal audits.

BUSINESS ANALYST

CONFIDENTIAL

RESPONSIBILITIES

• Developed a Root Cause Analysis report using MS Office.
• Became well - Versed in Root Cause Analysis Characterization of Incident Reports.
• Ensured integrity of incident data thru Weekly scrubbing session.
• Prepared Data for Weekly Operations Meeting using IT Metrics Values.
• Actively participated in daily meetings and discussed about teh SEV calls and Action Items.
• Actively participated in International Maintenance Meeting.
• Assisted Call Managers with overall management of SEV calls to ensure resources are properly engaged and incident resolution is occurring.
• Created on - call escalation tickets using Remedy.
• Conducted weekly scrubbing sessions to finalize teh impacts and root cause, group responsible and any other information supposed to go on reports or SEVS.
• Reported weekly system performance metrics (R3).
• Created, maintained and evolved documentation for change management process.
• Documented teh SEV calls after every meeting.
• Actively participated in Domestic Maintenance Meeting.
• Updated Weekly Operational report on OneNote tool.
• Updated teh Root Cause Analysis report every week on ITSEV.
• Used Remedy tool for Root Cause Analysis.

Environment: PSERV, Remedy, Tech Events, Create Resolution Report Tool, IT Metrics, MS - Office, SQL, Windows.

BUSINESS ANALYST

CONFIDENTIAL

RESPONSIBILITIES

• Gatheird and analysed requirements for an internal initiative called CoE (Centre of Excellence). This was focused around developing reusable domain artefacts for Insurance Corporate Systems.
• Reduced teh effort of creating and developing teh insurance application by 38% by making teh artefacts reusable and flexible enough to accommodate any new requirements.
• Conducted user interviews to understand teh insurance experience
• Created and depicted teh high level, end-to-end insurance life cycle process using Influx tool.
• Designed and developed teh user Cases, activity diagrams and sequence diagrams using UML.
• Shared teh knowledge across teh teams and several peer reviews were conducted to make these artefacts informative.

BUSINESS ANALYST

CONFIDENTIAL

RESPONSIBILITIES

• Business System Analyst with experience in Information Technology with focus on Business Analysis, Business Modelling, Requirement Gathering, Technical Documentation, Software Validation and Web Application Services. Successful, progressive experience in all phases of teh iterative Software Development Life Cycle (SDLC).
• Rich experience in gathering (user) functional requirements using various requirements modelling and UML tools including Rational Rose, Rational clear case and MS Visio.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate teh Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by teh teams across teh deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure dat all aspects of a Project are in Compliance with teh Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as teh lead of teh Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Proven experience in various stages of SDLC and Six-sigma dat includes analysis, design, research, testing and implementation of software applications. Also awareness of projects working on offshore-delivery model execution and Agile Software methodologies.
• Direct client interfacing and end-to-end Requirement planning, management and traceability to support key business initiatives and suggested potential solutions to reduce developmental costs.
• Adept at systematic documentation and TEMPeffective delivery of artifacts like BRD, FSD, PFS, Use-case docs, issue logs, gap analysis docs and functional prototypes.
• In-depth knowledge of Object Oriented design, Business process modelling, data modelling, data mapping, and UML designs using Rational Rose and Visio.
• Extensive hands-on on SQL querying for warehouse analysis, ad-hoc data requests and reporting
• Familiarity with Business Intelligence (BI), Data warehouse, OLAP and ETL concepts.
• Solid expertise in Quality assurance with manual/functional testing, reviewed test plans, created and executed Test cases & Test scripts and conducted successful UAT and Production releases/rollouts. Analysed and tracked defects using HP Quality Centre for Defect Management.
• TEMPEffective analytical, interpersonal and people skills along with excellent communication and presentation skills. Also an analyst with self-motivated attitude, great attention to detail, strong client focus and multi-tasking.
• Familiarity with issue and scope management, Cost-Benefit analysis, ROI analysis, budgeting & estimation, business case development and change control.