SUMMARY:

• Strategic IT Leadership Professional with 27 years of demonstrated ability to translate continually - evolving enterprise needs and available technological resources into innovative business solutions in the secondary mortgage market, financial and insurance communities and providing IT service support to the federal government.
• Champion technology-driven process improvement and a pro-active, solutions-driven philosophy to craft robust business wins.
• Extensive experience driving large-scale projects, managing software development implementations and collaborating with vendors, and providing day-to-day application support.
• Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large scale data center heterogeneous environments:
• ITIL v3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
• IT Service Management (ITSM) based on ITIL best practices framework
• ITIL Service Delivery and Service Support areas of Service Level, Capacity, Availability, Financial, and IT Service Continuity Management; Change, Incident, Problem, Release, Configuration Management, Disaster Recovery and Business Continuity Management Plans
• Organizational Process Maturity and Transformation
• Business Based Macro Level Capacity Planning
• CobiT best practices governance framework bridging the gap between control requirements, technical issues and business risks
• ISO/IEC 20000 promoting the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements
• Business Impact Assessment and Business Resumption/Disaster Recovery and Continuity Management
• Manages teams, senior IT specialists, supervisors, customers and vendor relationships to fullfil project requirements on time and on budget
• Enterprise Infrastructure Architecture and Distributed Systems Management, Storage and Data Modeling and Migration, Data Center Migration and Consolidation, Application Design Reviews, Operations Review and Managed Care Services
• These services included developing and facilitating business strategies and deployment plans, strong program management support in delivery, training/coaching, supervision of resourcing and developing the appropriate delivery guides.
• Agile software development and deployment implementations.

AREAS OF EXPERTISE:

Strategic Planning & Tactical Execution ~ IT Team Leadership ~ Proactive Project Management ~ Coaching, Training, & Mentoring ~ Negotiations ~ System Testing ~ Delivery & Implementation ~ Relationship Management ~ IT Management - IT Architecture & Design ~ Infrastructure Assessments and Architectural Reviews ~ Systems Vendor Relations (On/Off-shore) ~ Needs/Requirements Analysis ~ SDLC/Agile/Scrum Methodolgies ~ ITIL Lifecycle Management ~ Backup & Recovery, DR and eDiscovery enterprise solutions. Financial Industry Solutions ~ Sarbanes-Oxley (SOX) ~ Corporate Compliance ~ Risk Management ~ Data Migration & Conversion ~ Strong Secondary Mortgage Market and Capital Markets Industry Knowledge~Disaster Recovery and Business Continuity Management~eDiscovery Solutions

TECHNICAL SKILLS:

Technical Portfolio: Oracle (DMS, DDL), SQL, SQL Windows, Windows 9x, SQL Talk, Team Windows, Jetform, Explain SQL, SqlPlus, Report Builder, WPC System, APPX, PeopleSoft, Visual Source Safe, MS SQL Server, Oracle (DCL), SQL Base, Powerbuilder, PL SQL, MS Access, C, JAVA, Visual Basic, Cognos, Doors Familiarity, Clearquest, Clearvision, Remedy, Microsoft Project & Project Server, Basecamp, Visio, Planview, Rally, Rational Requisite Pro, Relativity, Data Warehouse Database Design, Active Directory, Windows OS, UNIX, Web Development, Microsoft Office Suite, SharePoint, Capability Maturity Model-Integration (CMMI) Level 3

PROFESSIONAL EXPERIENCE:

Senior Consultant-SME

Confidential

Responsibilities:

• Consulted and worked as an Enterprise Data Delivery manager as a facilitator in the banking/financial sector in conjunction as a subject-matter expert in the execution and management of quality assurance processes by providing oversight and approval (as acting signatory) of Agile practices and deliverables during SELC/Agile reviews; ensure documentation meets quality standards (accuracy / content, details, overall flow).
• Create and review / update critical customer documentation: training presentations, SOPs, software procurements, and management reports. Strive for 100% accuracy of content through background research and regularly communicating with other SMEs. Developed a Disaster Recovery and Business Continuity Management Plan. Active in business development (generate leads, review proposals) and volunteer initiatives.
• Responsible for the overall success of a wide range of projects of varying levels of complexity.
• Accountable for project initiation and planning, and for overseeing development, testing, implementation, and closeout. Responsible for initial project planning efforts (e.g., developing project scope, defining project guidelines, obtaining business and IT sponsor approvals, coordinating resources necessary to successfully complete the project).
• Will communicate major milestones, identify potential project risks, provide continuing direction to project team, and conduct regular status meetings to review project activities.
• Responsible for prioritizing procedures for changing scope and project acceptance procedures.
• Obtains feedback to assure that project efforts meet customer expectations for agreed upon schedule, cost and objectives.

Senior Project Manager

Confidential, Alexandria, VA

Responsibilities:

• Responsible for managing all aspects of software development projects to ensure that quality work is delivered on time and within budget.
• Completed efforts involved in managing vendors, technical leads and analyst relationships in three main areas of an outreach and prototype project known as Applicant to Office Interface.
• Successfully managing and reporting risks and issues, schedules, developing budgets and stakeholder engagement.
• Collected estimated labor hours and developed Project Resource
• Estimated Worksheet (PREW) and budgets to successfully proceed through stagegate reviews to turn project(s) over to active state.
• Successfully closed project under budget of over $600k. Successfully managed and closed out Patent End-to-End Architectural Support Phase 1 program which provides a single, integrated, end-to-end electronic system to eliminate the labor-intensive manual business process currently required by the patent corps and external stakeholders. The PE2E system is based on XML representations of all documents and data from application to publication, and leverages an infrastructure and next generation application architecture allowing the system to scale and adapt over time to accommodate increasingly sophisticated operational requirements and greater usage load.
• Brought the project to successful closure which encompassed a period of performance having a one year duration. Senior project manager for the Global Portal Search Network (GPSN) in the development of budgets, risks, issues, project charter, project process agreement and the facilitation of IP5 Agile initiatives in collaboration with high level officials, public search and information professionals including portfolio managers, IT Liaison, program managers, subject matter experts.
• Oversaw and mangaged organizational contracts with task order managers for performance.
• Demonstrated ability to lead large, cross-functional teams in complex environments in the development of mission-critical projects.
• Initiated, planned and monitored the full SDLC lifefcycle on the evaluation of a TRINet study.
• Have been involved in Operational Readiness Reviews (ORR), DART and utilizing project-specific processes to key stakeholders in reviews and managing workflows. Coordinated project across business units within OCIO and other Confidential offices.
• Applies EEO principles and requirements to vendor personnel and management effecting disciplinary measures and evaluates work performance. Responsible for direct operational oversight and implementing processes that support the vision, goals and mission of the Confidential and scheduled deployments of software. Provided recommendations and guidance in analyzing, evaluating and improving efficiencies within the Confidential and communicating the development of options in breaking down complex ideas and information on a clear level to senior management and escalated issues when necessary. Worked with (Government Task Management) GTM in carrying out the execution of project plans, analysis and support.
• Manages vendor relationships. Has knowledge of the latest management concepts, theories, principles, practices and techniques that are sufficient to direct and manage subordinate analysts, vendors while keeping the product/business owners informed. Participates in the Agile Community of Practice provided by the Program Manager at Confidential .
• Exercised an ability to lead in the planning efforts prior to project kickoff and implement various high-level IT program and project plans, operating plans and developing budgets (PREW) in order to determine the requirements and appropriate scope, resources, and methods necessary to drive IT program initiatives and project life cycles.
• Led the migraton of legacy data systems to updated portfolio objectives in addition to managing the Quality Review System (QRS) Improvements Confidential project which follows Agile software development life cycle (SDLC). Coached the project team on writing user-stories. Negotiated labor hours with support mechanisms to ensure funding could be received for the project.
• Exercises knowledge of IT program and project development efforts in order to identify and explain risks in the risk register, analyze data and technical information to take corrective action when necessary and is proactive in implementing steps necessary to avoid or prevention measures to meet goals and requirements.
• Participated in PE2E Portfolio meetings reporting out to a wide variety of internal and external executives and other management groups to present information in a logical, forward, analytical, persuasive, definitive and factual style.

Senior Program Manager

Confidential, McLean, VA

Responsibilities:

• Deliver IT Services Management (ITSM), CobiT and Organizational Transformation solutions based on ITIL best practices that focus on people, process, technology and information perspectives of providing integrated organization wide business solutions with the IT Infrastructure.
• Performed gap analysis using process design improvement tools including process maps, business cases, ROI, RACI matrices and the seven basic tools of quality.
• Managed and oversought an IT environment with a primary focus on customer and/or public services such as IT support, IT service desk and change management functions, software and/or hardware related to collaborative services including oversite for IT customer support.

Senior Program Manager

Confidential, HANOVER, MD

Responsibilities:

• Provided program management support in the long range planning for eDiscovery solutions utilizing the e-Discovery Reference Model (EDRM) and coordinated system planning to become the exclusive provider of all EDIS for AM 100 law firms in the country. Performed the planning for the Disaster Recovery and Continuity
• Management Plan, Hardware & Software Assessment, Communication Plan, Data Remediation Plan and all eDiscovery services for a proprietary AM 30 law firm involving large and complex matters.
• Developed a maturity assessment and assisted in a Gap Analysis which included requirements gathering for this analysis as data and documentation was gathered from EDIS Management, Finance, Human Resources and IT.
• Created various Visio process flow diagrams and mapping including project time lines, Cause & Effect diagram, Strategy Model, Business Interaction Model, Communication Model, Goals Model, Process Model and Workflow models. Developed an EDRM Talent Task Matrix for better information management, Identification, Preservation, Collection processing and Hosting Reviews. Offered subject matter expertise in regards to documentation, workflows and best practices, knowledge management, project budgeting and reporting. Outlined a plan for tracking metrics, retention/destruction policies to be in place for the substantial data stores managed by EDIS, which was a source of financial and legal risk. Offered assistance in developing a formalized vetting or approval process for outsourcing to vendors utilizing minimal standards to establish and insure firm-wide consistency. Consulted and advised in building a standard operating procedures manual highlighting case team communication protocol, client consulting, matter scoping, ingestion, early case assessment, processing, review hosting, analytics, computer assisted review and production matters.
• Areas of providing assistance and program management support include: Development of an eDiscovery Response Team, Legal Hold Management, Document & Data Retention Policies, eDiscovery Risk Survey, Email & Email Archiving, Systems and Hardware Lifecycle Maintenance, Unstructured Network Data, Computer & Laptop Configuration and Lifecycle Management, BYOD Policies, Back Up & Redundancy Environments, Cloud Solutions, Mobile Devices, Social Media, Instant Messaging and Other Communication Systems, Voice Mail/Unified Messaging and SharePoint.

Director- Program Manager

Confidential, McLean, VA

Responsibilities:

• Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focuses on People, Process, Technology and Information perspectives of provided business solutions within the IT infrastructure. Provided support and proactive liaison with business process owners, chief business executives and technology in the understanding of process controls and frameworks for UMDP compliant reporting.
• Served as subject matter expert in disposition analysis of real estate assets providing appraisals in conformance to underwriting guidelines.
• Developed Roles and Responsibilities RACI Matrix with analytical teams, process owners, project management for better internal control in implementing uniform appraisal and other loan delivery data standards for a joint data delivery system in the single family loan sector which were to be purchased and/or securitized in the secondary market. Led integration as IT Process Architect of Change Management and Availability Management processes.
• Facilitated meetings, coordinated resources, evaluated metrics while effectively communicating project information to business owners, management and key executives.
• Engaged and collaborated with business analysts, technical domain heads and 8 project managers and architects for continual service improvement.
• Performed ITIL and ITSM process integrations that included full assessments, architecture reviews, design, planning, implementation and roll out which included the development of business cases, ROI, TCO, Governance and Cost Benefit Analysis (CBA) and best practice frameworks for ITSM holistically in the areas of the financial/banking industry.
• Directly supervising and managing staff members in the evaluation of performance, strategic initiatives and planning work according to polices and procedures.

Senior Program Analyst/ITIL Consultant

Confidential, McLean, VA

Responsibilities:

• Assisting the client with the understanding and managing a portfolio concurrent IT projects.
• Developed and implemented a Confidential Engineering Change Control Board (ECCB) Charter and associated processes.
• Assisted in the development of providing accountability, boundaries and consistency while improving the cost-effectiveness, quality and performance within the organization.
• Worked to develop and establish metrics within the Change Management and Intake process for continual service improvement utilizing the ITIL framework methodology.
• Led the development of an Enterprise Risk Management Plan and established related processes. In addition, the first section of the Portfolio Management Center (PMC) was developed to have a way for ITPMs to communicate risks to management and management responses.
• Led in the development of recognizing the customer’s understanding of what contractors were doing in their software development.
• This project is in support of the move towards the idea of “continuous integration”, or the ability to continuously test and deploy software as often as every day.
• The SDP consists of process maps and process narratives that illustrate the current software development capability, with the intention of identifying areas which need to be modified to move towards the CI Maturity level.
• Utilized Planview Enterprise for creating schedules, changes in risks and issues, tracking people, processes and building executive dashboards.
• In addition, utilized Planview software to track compliance levels in reporting for adherence to capturing exceptions for audits in conjunction with the Requirements Manager Process Accelerator of the tool.
• Confidential utilized SharePoint Manager Process Accelerator to store templates, forms and documents.
• Developed Business Interaction Models, Strategy Models, Communication models, Goals model and Process models utilizing Visio.
• Developed a Daily Briefing Book for the Associate Chief to show the health of the organization in “real time” which includes ECCB, IMS & IMC dashboards, SED Systems
• Development Languages, Organization Chart, draft sample metrics for daily monitoring.
• Continuous program support for SED Branch Chiefs and Deputy Chief. Worked and facilitated discussions with system architects and system design analysts in working through the process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability in migrating applications from traditional data center environments to the cloud.
• Responsible for deployment documentation, knowledge sharing, and turnover meetings to the DevOps stakeholders to understand possible solutions.

Senior Project Manager

Confidential, Richmond, VA

Responsibilities:

• Technology, management, and process improvement services company.
• Served in consultative capacity focusing on teaming relationships with CFA Institute in providing detailed assessment of internal systems’ effectiveness and capabilities against current and future business plans; performed and facilitated interviews at all levels. Developed project plan for engineering support for network infrastructure, email archiving and discovery, data management, tiered storage, data replication, business continuity and disaster recovery.
• Uncovered potential solutions and presented benefits and risks of each, as well as best solution options with associated business assumptions and recommendations for solving the most risks while providing greatest benefits.
• Provided recommendations for Business Based Capacity Planning Methodology
• Performed analysis of business requirements, drivers and I/T resource consumption across multiple platforms and developed a macro level capacity planning methodology
• Utilized benchmarking strategies
• Data Center Consolidation - Provided consultation for data center and server consolidation, workload planning, migration, and implementation projects towards newer technology operating environments, storage technologies, and workload processing.
• Effective Storage Planning, Migration and Data Modeling - Performed effective storage utilization analysis, planning, and implementation that included all storage mediums, migrating data to new technology devices aligning it to appropriate storage technology.
• Recommended ITIL best practices framework and CobiT for organizational changes based on process roles for better alignment with overall vision and mission of the organization. Consideration was to provide designing and improving processes in a methodical, cost-effective way and provide metrics to improve processes to support business goals.
• Proficiency with Infrastructure Development Lifecycle (IDLC).

Senior Program Manager

Confidential, McLean, VA

Responsibilities:

• Performed assessments and feasibility analyses in the residential sector
• Developed standard project management processes using SharePoint’s BPM capabilities.
• Utilized SharePoint Dashboard to see the large picture of ongoing projects.
• Accountable for developing and managing the overall business case
• Accountable for developing and maintaining the overall Program Plan -Integrated Plan
• Accountable for managing the program level Budget
• Develop and Maintain Project Management Plan (PMP)
• Assist the sponsor in developing the overall vision, business strategy and road map. Develop and
• Maintain vision, business strategy and roadmap documents.
• Evaluate dependency of this program with other programs, such as Securitization Platform.
• Understand and managed dependencies with other programs, coordinate with the other program teams to ensure mutual success.
• Assist in developing the integrated solution approach.
• Manage changes to the integrated solution approach by coordinating changes and providing the right level of transparency.
• Created and maintain integrated solution documentation.
• Coordinate across all projects in the program and confirm alignment and fit to the overall vision and scope.
• Manage Changes to the Program and underlying projects. Maintain Program level Issues, Risks- Ensure timely resolution. Assist the Program sponsor with governance.
• Develop steering/advisory/ operating committee agenda, notes, track action items and ensure closure.
• Monitor and manage vendor contracts and invoices.
• Act as the primary liaison with regulators, FHFA, legal and audit.

Senior Project Manager

Confidential, Reston, VA

Responsibilities:

• Led project staff, resources, schedule, scope, budget and support of contractor teams in the development, maintenance and execution of a variety of programs including the Capital, Allocation, Profitability & Reporting Initiative (CAPRI) which is an effort to establish metrics enterprise - wide and performance measurement methodologies to align with overall strategic objectives of the enterprise. Phase I processes accounting requests from Performing Loans, G-Fee and EvLas (non-performing) loans into Journal Entries directly to the PeopleSoft General Ledger (GL). Supervising a staff of IT specialists and non-technical support staff in IT environments.
• Agile Scrum Master directly providing daily SITREPS and scheduling constraints. System Integration, Design and Operational flow following SDLC/SELC best practices using framework for architecture. (Software Development and Systems Engineering Life Cycle).
• Monitored and closed out the Project Costing project which was an Enterprise Project Costing tool to provide the organization with a centralized means to manage and monitor projects, while integrating with the
• Enterprise Resource Planning (ERP) tools (PeopleSoft General Ledger, Accounts Payables, Purchasing, Asset Management, Time & Labor modules), Hyperion Planning & Budgeting and the planned Project and Portfolio Management (PPM) tool. Risk management and issue resolution, recommended solutions and managed stakeholder expectations.
• Responsible for gathering customer requirements and defining system requirements, managing the software life-cycle of over-lapping releases, and future planning for software integration and design efforts. Ensures that the life-cycle programmatic are documented and completed as the customer requires as defined in the Project Management Plan (PMP).
• Utilized Microsoft Project for scheduling and planning.
• Coordinates weekly team meetings with the infrastructure and development team to answer questions, provide support, acquire status, and assign requirements to team members.
• Developed project plans, reports and facilitated project meetings weekly on several initiatives including CAPRI, Project Costing, SFREO EUCs and Summit MBS (Mortgage Backed Securities) which are all projects coordinated and managed for the Business Analysis and Finance departments. Utilized MS Project Server 2007 for development of project plans & resources. In terms of Summit MBS, took part in a weekly group that would meet regarding the securitization for securities backed by residential mortgage receivables or RMBS.
• Conducted planning and coordinating the efforts of an enterprise resource planning (ERP) solution as part of an overall consolidation solution of various accounting engines through a sub ledger service (SLS). The SLS is being implemented using the Oracle Financial Accounting Hub (FAH) that allows for the efficient creation of detailed, auditable, reconcilable and centrally managed accounting from a variety of source systems.
• Accountable and reported directly to the Director of Finance/Business Analysis for scope, timelines and quality of deliverables. Supported coordination and program-level monitoring across multiple project teams within the program.
• Utilization of Clear Quest, MS Project Server, Planview Enterprise, Share Point and MS Office tools.
• COTS evaluation and implementation for reporting tool, that resulted in Business Objects implementation.
• Analyzed and optimized the process, prepared Business Requirements Document, and then converted business requirements into Functional Requirements Specification and Technical Specification using a COTS implementation of Rational Requisite Pro. Utilized HP PPM, Remedy, SharePoint and Hyperion.

Project Manager / Senior Manager

Confidential, Richmond, VA

Responsibilities:

• Implemented best practices; re - engineered processes to increase efficiency; established templates, full lifecycle development, quality assurance strategy and performance management processes.
• Consulted with stakeholders to define needs and requirements; delivered recommendations to senior management.
• Developed, defined, managed execution of project plan; risk and change management.
• Managed milestone deliverables and quality metrics: drove team to on-time and on-budget completion of all milestones.
• Project manager for delivery of Electronic Content Management System to several clients.
• Test cases, UAT testing, full lifecycle testing and system implementation for $65Million insurer.
• Analyze and reengineer business processes.
• Participate in strategy meetings and arrived at solution options for upper management.
• Develop and implement internal processes.
• Gather and manage requirements for enterprise business process flows utilizing BPR process models for workflows, time tracking, and process costing.