PROFESSIONAL SUMMARY:

• 7 years of experience in the field of information systems as Business Analyst and Quality analyst and worked extensively in Insurance, Mortgage, Finance, Banking, Health care, Pharmaceutical, and Transportation domains in diverse business and technical environments.
• Experience in understanding the Business Process Flows, Case Tools, and Business Analysis.
• Experienced in full SDLC Methodology including Waterfall, RUP and Agile Software Development along with STLC.
• Extensive experience in documenting Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).
• Knowledge of SCRUM and Product Backlog.
• Experienced in multiple system design and modeling methodologies such as Rational Unified Process - RUP.
• Extensive knowledge in Requirement Gathering Analysis through user interviews, workshops and existing systems documentation and procedures.
• Adept at creating, editing, and coordinating extensive communication networks through the facilitation of Joint application design (JAD) sessions.
• Proficient in interacting with business users to identify information needs and initiating process changes and creating Use Cases, Use Case diagrams, Activity Diagrams, Class diagram, Sequence diagram based on UML methodology using tools like Rational Rose and MS Visio.
• Generated Traceability Matrices to ensure that all the requirements are covered by the test cases.
• Creating Work Breakdown Structures (WBS), Project Schedules and Project Timelines
• Strong experience in data analysis, data transformation, mapping, extraction and manipulation of data in SQL.
• Experience in MS Project and Office to manage schedules, deadlines, resources and collaborate on the project.
• Handled regular deployment issues across development, production and test environments.
• Closely worked with QA team in delivering detailed Test Plan, Test Cases.
• Coordinated User Acceptance Testing (UAT), developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Acted as a liason between the technical staff and users (staff and management).
• Organized weekly Project Status and Task Review meetings.
• Ability to work independently with minimal supervision and also a great team player.
• Experience in Business Intelligence Projects, Project Management and Micro strategy Reporting.
• Experience with Continuous Delivery - Pipeline.
• Knowledge and experience of Business Process Management (BPM).
• Knowledge of Cost/Benefit analysis.
• Hands on experience of practicing SAP with utilization of different modules including Financial Accounting (FI), Sales & Distribution (SD), Materials Management (MM), Warehouse Management (WM), Production Planning (PP), Supply Chain Management (SCM) and Logistics (LO).

TECHNICAL SKILLS:

Programming Languages: C, C++, C#, .NET, SQL

Web Technologies and Tools: HTML, XML, CSS, ASP, ASP.NET, JSP, JavaScript, Dreamweaver

Database: MS SQL Server 2005/2008, MS Access, MS Excel

Operating Systems: Windows 95/98/200/XP/Vista/7, Ubuntu, MacOS, Linux

Business Modeling Tools: MS Visio, Rational Rose

Methodologies: UML, RUP, SDLC Waterfall, Scrum, Agile, Gap analysis, PLCM

Multimedia: Adobe Photoshop, Macromedia Flash

Administration: SAP, SAP-SCM, SAP-LO, Analytic & Data Management, MS Office Suite(All Utilities), Project Management, Digital Marketing, Social Media, IDM

Software Application: MATLAB, Quick Test Professionals, Test Director, Quality Center, MS Project, MS Outlook, Flash Magic, MS PowerPoint, SimCorp Dimension, SAS

PROFESSIONAL EXPERIENCE

Confidential, TX

Business System Analyst / Quality Analyst

Responsibilities:

• Reviewed and analyzed the business requirements document (BRD) to derive the functional specifications document (FSD) and assisted in the preparation of System Requirement Specifications.
• Co-authored detailed Functional Specification Document.
• Responsible for gathering requirements from users and performing data mapping on the application and testing the application as per the specs.
• Prepared Use Case scenarios for a clear understanding between the vision document and stakeholders using MS Visio and experience with SQL queries.
• Created WBS, Project Schedule and Project Timelines using MS Project.
• Maintained the Requirements Tractability Matrix (RTM).
• Used the guidelines and artifacts of Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the SDLC and PLCM.
• Participating in Story sizing sessions to understand change in Business functionality and its impact for effort estimation and experience with Business Process Management (BPM).
• Involved in Test Requirement gathering and Analysis using Technical/Functional Specification Documents
• Performed end-to-end testing on the release version of the software application and detected GUI bugs. Tracked bugs using Quality Center and performed regression testing of the entire application once the bugs are fixed.
• Used Quick Test Pro to write test scripts for Regression Testing, Data driven Testing and Cross Platform Testing. Used QuickTestPro checkpoints to automatically capture and verify properties such as the number of links.
• Generate and report various metrics of project to Program Management team.
• Responsible for Issue reporting and resolution.
• Resource allocation, Planning and Scheduling.

Environment: UML, MS SQL Server 2008, MS Visio, HTML, Windows 7, ASP. NET, MS Word, MS Excel, MS Access, MS Project, HP Quality Center, RUP (Rational Unified Process).

Confidential, MA

Business Analyst

Responsibilities:

• Gathered high level requirements and developed scope of the project.
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Performed the requirement analysis, impact analysis and documented the requirements.
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
• Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Prepared Functional Design Specifications (FDS) employing Use case scenarios, sequence diagrams and class diagrams and experience with SQL queries.
• Documented Test Cases and assisted the QA Team with the Test Plan.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Prepared Demo on SharePoint for various businesses to get new approvals.
• Designed workflows and allocated permissions within SharePoint.
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Gained knowledge of SimCorp Dimension for providing flexibility, scalability and adaptability needed in everyday business operations in order to mitigate risks, reduce cost and enable business to grow.
• Involved in functionality, regression testing, integration testing and system testing. Involved in creating and executing the automation test scripts using the tool QTP.
• Created tests using both recording and programming. Created part of GUI map file, generated the test script using context sensitive mode and analog mode. System defects were tracked, reviewed, analyzed and compared and reported using Quality Center.
• Involved in Functionality Testing for the modules and conduct Interface and Regression Testing during the various phases of the development using QTP. Implemented automated regression test scripts based on business requirements using Quick Test Professional.

Environment: Windows 7, ASP. NET, SQL Server 2005, MS Project 2007, MS Access 2010, HP Quality Center 9.20, RUP, SimCorp Dimention.

Confidential, NY

Business Analyst

Responsibilities:

• Gathered, analyzed, documented high level business requirements and produced corresponding technical requirement artifacts such as Business Requirement Documents (BRD), System Requirement Documents (SRD), Test Cases, Requirement Traceability Matrix and all the affiliate artifacts like UML diagrams (Use Case, Activity, and Sequence Diagrams, SQL queries).
• Conducted Gap analysis, SWOT analysis, Decision Point Analysis, Communication Analysis, Business Rules Analysis, Document Analysis and other related analysis, including Goal Orientation Assessments.
• Ensure business requirements / application functionality is consistent with regulatory mandates from Dodd-Frank Act and SEC Issued Proposed Regulations.
• Brainstorm and gather requirements from the business for the Risk Weighted Average (RWA) and Counterparty Charge component of the Basel III Compliance Guidelines for various financial products like Repos, Reverse repos, Securities Lending and Borrowing.
• Validated Status, Extract, General Transaction reports, error reports, validated migration of files/reports.
• Extensively involved in Data Governance process and Banking Workflows. Assisted in data grouping and defined relationship among the different tables.

Environment: MS Visio, SQL, MS Project Professional, MS Project, FACETS, Lotus Notes, WebEx, and Microsoft Office package

Confidential

Business Analyst

Responsibilities:

• Worked with the business team to collect the business requirements, security and service level requirements and documented those using Caliber RM Co-authored business requirements document with project teams.
• Extracted, discussed and refined business requirements from business users and team members. Co-authored functional requirements documents by interacting with the development personnel.
• Assist with data conversion activities and all levels of testing (functional, system, regression, and integration) as necessary and PLCM as well.
• Assisted the Project Manager in many project management activities like Project Planning, Budgeting, Scheduling and Costing. Used Microsoft Project extensively as a part of these activities.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Visio Participated in the logical and physical design sessions and developed design documents. Designed new process flows for the existing system as well as for the enhanced system.
• Conducted and lead status report meetings with the business and the IT team on a weekly basis. Assisted project managers with the development of project schedules.
• Developed requirements and preliminary design for client applications. Performed analysis and design projects using a systems development methodology. Worked with all levels of client staff in solution definition and experience of Business Process Management (BPM).
• Conducted technical review sessions and facilitated other project meetings as required. Worked with project management to analyze change requests to determine what is being requested and programming required, experience with Continuous Delivery - Pipeline Management.
• Hands on experience of utilizing SAP for Supply Chain Management and Logistics modules in order to regulate the flow of Product, Information and Finance within and between the organizations.
• Responsible for addressing, diagnosing and resolving issues that arise on a day to day basis for the team.

Environment: PL/SQL, MS Visio, MS Access, MS Excel, MS word, MS Project, SAP-SAP.

Confidential

Jr. Business Systems Analyst

Responsibilities:

• Conducted and managed a vendor selection process for email service provider to support all areas of the business (Marketing, Operations, Technical, and Analytics/ Reporting).
• Conducted compliance checks, developed new reports, and authored Best Practices as required. Audited procedures and instituted compliance checks for the Product Development department.
• Participated in Business Modeling by understanding the needs of the business, and also documenting business use and System Use cases.
• Designed a new matrix covering all the conceptual parameters of the new system.
• Experience with SQL queries and creating ad-hoc reports and analysis for executive decision management.
• Participated in Business Modeling by understanding the needs of the business, and also documenting Business use cases as well as System Use cases.
• Developed best practices for the prepaid business.
• Successfully implemented the PPAS system for prepaid business which helped in reducing transaction time at the call center.
• Based on the requirements created call center performance metrics which helped in improving performance.
• Used CRM to analyze customer data for reporting satisfaction index for the business.
• Worked with the business owners in process remodeling.

Environment: ECRM, MS Word, MS Excel, MS PowerPoint, MS Access.