SUMMARY

• 8+ years of IT experience of which, 5 years of experience in Salesforce.com CRM platform using Visual force, Apex classes with substantial experience in Salesforce.com administration, operational analytics, and quality assurance with emphasis on process improvement. Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Developer and administrator.
• Designing of custom Objects, custom fields, Role based Page layouts, custom Tabs, custom Reports, Report folders, Report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud and Sales cloud functionalities.
• Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Web Services, Visualforce Pages, Components, Tabs, Custom Objects, S - Controls, Analytic Snapshots and Dashboards.
• Work experience in Custom Integration of Outbound Messages, Work Flow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.
• Implemented Security and Sharing Rules at Object, Field and Record levels, custom Roles, Roles Hierarchy and Permission Sets.
• Expertise in Force.com technology stack: APEX, Visualforce Pages, SOQL, SOSL
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Created Summary Reports, Matrix Reports, Pie Charts and Dashboards to assist the business team.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Support and training new end users and business users of the salesforce.com application.
• Experience in analyzing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Proficiency in Object Oriented Languages like C++, Java, Servlets and other Java technologies and also Familiar with AJAX and JQuery.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Excellent communication and inter-personal skill, accustomed to working in both large and small team environments.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Project.
• Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Experience in working with Eclipse IDE and Force.com Plug-in environment.

TECHNICAL SKILLS

Sales force Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, SOQL and SOSL.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom objects, custom Labels and tabs, Dashboards, Roles, Security, Field updates, Reports, AppExchange Package & Custom Application and Sandbox and data loading

Languages: Apex, C, Java

Web Technologies: HTML, XHTML, CSS, XML, Java script

Database: Oracle, SQL Server and MYSQL

Application Tools: Eclipse 3.4, Force.com IDE, MS Office, Data LoaderApex Explorer

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio,MS Office

Platforms: Windows NT /2000 /XP Pro / Vista /, UNIX/Linux

PROFESSIONAL EXPERIENCE

Confidential, Ohio

Sr.Salesforce Developer

Responsibilities:

• Coordinated with vendors and legacy application team for integrating data flow with Salesforce as centralized system.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed custom pages using Visualforce and JavaScript to provide better UX.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity.
• SFDC Integration using Web Service and Apex Programming, Service Entitlements Salesforce.com Service Cloud and Sales cloud functionalities.
• Integrated with legacy system using REST API to maintain Synchronization.
• Designed and Developed retriggering rules and mechanism for data and transient errors.
• Built custom sharing rules and role hierarchies for 6000+user base.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Added error handling functions to existing code to make it more robust and to make it easily expandable to handle future requirements.
• Developed complex functionalities using APEX, Visualforce and JavaScript where appropriate.
• Used Data loader to make bulk upload of client data.
• Worked with App exchange application Informatica for data migration.
• Developed custom search functionality for accounts and contacts using SOSL.
• Enabled and used API only user for performing regular updates from legacy system using REST API.
• Designed and developed Ticketing application to handle production support incidents and bugs.
• Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.
• Developed triggers for complex workflow rules working around the governor limits.
• Developed custom edit and detail page for accounts due to complex business requirements (immediately after making updates, legacy system window had to open respecting SSO).
• Created multiple record types based on the category of clients.
• Worked in J2EE/java, HTML, JavaScript and web application.
• Created email templates and Inbound Mails using Visualforce for the clients and customers.
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects).

Environment: Saleforce.com platform Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in, Windows XP.

Confidential, CA

Sr.Salesforce consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created business requirement documents and functional requirement documents.
• Created templates and solved cases related to all types of Sfdc functionalities.
• Maintained Salesforce.com for 500 + users.
• Worked with various Sales Cloud objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Worked on customer portal security settings for limited visibility.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed and deployed workflows wherever necessary.
• Developed Batch class to pull the asset information on to asset for easy reporting.
• Created complex validation rules to capture the correct information.
• Performed the roles of Salesforce.com Analyst/Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked with Multi-Currency, Multilanguage, and Product & Price book set-ups.
• Created page layouts and record types.
• Developed triggers to support complex business process.
• Built custom buttons to send emails on demand.
• Enabled SSO (SAML 2.0) to portal by installing SSL certificate.

Environment: Salesforce.com Data Loader, Apex Classes, Apex Triggers, Visualforce Pages, Visualforce Component and Controllers, Sf2Sf, Workflow & Approvals, Dashboards, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Eclipse IDE Plug-in, SalesforceMobile, Eloqua.

Confidential, CA

Sr.Salesforce Developer/Administrator

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Developed outbound and inbound email services.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Develop and regularly perform de-duping and data cleanup procedures.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Maintained Salesforce.com for 370 + users.
• Build REST API integration to third party system to pull the customer information on near real time.
• Developed test classes for triggers and classes with more than 80% code coverage.
• Implemented Roll-up summary fields and formula fields for reporting purpose.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Coordinated with Oracle apps team to integrate opportunity and quotes from SFDC.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

SQL Server Developer

Responsibilities:

• Resolved database space issues by sizing Table spaces, data files, and log files in Oracle.
• Preparing database schema, data insertions and retrievals, procedures, triggers, scripts and queries with abilities to prioritize and operate proactively.
• Involved in loading sample data, generating development setup and preparing documentation with data accuracy to provide as and when required.
• Create or propose technical solutions when faced with a new complex systems design or process issue, where little or no precedent exists.
• Drive documentation for processes and improvements to streamline and optimize work performed
• Involved in database schema creations and data insertions and retrievals
• Wrote procedures, triggers, scripts, and queries & Loading sample data.
• Created DEV setup and involved in documentation & tested entire system and functionality.

Environment: SQL Server 2000/2005, Advanced Windows Server 2009/03, AIX, T-SQL, PL/SQL, OEM, SSIS, SSRS, SSAS, LINQ.

Confidential

Software Engineer

Responsibilities:

• Developed detailed Test Plans and Test Cases in Test Director and executed them
• Participated in Business Analysis, Requirement Analysis and Data Analysis
• Test Cases were designed based on Use-Cases and Requirements in Test Director
• Maintained requirements in Test Director and requirements are traced to Test Cases in Test Director
• Performed GUI, Functional, System-Integration and Regression testing
• Extensively used SQL for data integrity testing at the backend
• Investigated Software defects and interacted with Analysts to resolve technical issues
• Involved in analysis and study of functional specifications for the enhancement of existing functionality
• Conducted Smoke testing on new versions
• Maintained and Troubles hooted Network and its problems in the testing environment
• Responsible for System Testing, Regression Testing and Acceptance Testing
• Tested User Interface inconsistency and application functionality
• Recommending continuous process improvement, maintain QA standards and artifacts

Environment: Windows 2000, Test Director, Java, Java script, ASP, HTML, SQL Server 2000, MS-Word, MS-Excel, MS-Project.