SUMMARY

• Remain in teh technology and business process automation space, halping business partners evaluate enterprise data solutions and halping them understand teh safest and current accepted patterns to access control models and data constructs, working with senior management planning strategic migration from legacy application requirements to software as a service “SaaS” and other cloud based service oriented opportunities.
• Would like to become involved in community projects and halping small business achieve their financial goals and halp them improve teh overall business process and collaboration with their employees and customers.
• Currently learning teh Salesforce platform and other technologies dat will halp my career move to teh next generation of IT services.

TECHNICAL SKILLS

• Database designRegulatory compliance risk analysis
• Excellent problem - solving abilitiesDesign development Website and portal Monitoring server and application healthUser Interface requirements documentation
• Technical specifications creationMicrosoft Office suite of products
• Excellent communication skillsVisual Studio .NET and VBQA tools
• Connect Direct (NDM) file transfer protocolData mapping analysis and design
• Enterprise technologies and modularizationExtract, transform and data load (ETL)
• Excellent diagnostic skills Operational workflow analysis
• Root cause analysis under pressureDetail Visio drawings
• Strong problem-solving capabilitiesDeveloped Key Indicator Scorecard for Bank
• Database management and governanceAutomation of business process and integration
• HLLAPI development, T-SQL, VBScriptTeam and project Leadership
• Continuous hunger for learning new technologies No challenge is to0 small or too large

PROFESSIONAL EXPERIENCE

Lead Production Support Technical Analyst

Confidential, Charlotte, NC

Responsibilities:

• Managed a team of two India associates and two US state-side associates to cover production support for half dozen .NET IIS applications, introduced script automation to proactively detect pending issues dat can be resolved prior to business partners arriving to process credit and debit card exceptions. Reduced business issue impact by 80% over 12 month period by proactive monitoring and resolution prior to business day.
• Instrumental in introducing process automation to increase ability to handle growing exceptions without having to hire additional research analysts, saving millions due to automation. Architect on account control automation project dat saved $200,000 per month by automating data collection and rule based decision process for resolving exceptions.
• Major areas of concentration are risk analysis, stability, data analysis (T-SQL), mentoring peers and solution architecture. Worked with governance team to enforce data security and business continuity planning. Introduced teh use of virtual desktop for role based separation of duties compliance.
• 24/7 Production support of Windows .NET applications and SQL database management. Managing teh production incident and problem ticket using Maximo and Nexus work request applications.
• Deep dive root cause analysis of reoccurring issues, providing teh analysis and recommendations to development team for perm resolution. Reduced ticket volume from 60 a month to under 10 by recommending fixes to eliminate reoccurring problems.
• Administrator on Connect Direct (NDM) for report and file transfer support, supporting 200+ daily files dat were imported into SQL databases for business use.
• Designed Sharepoint portal and page layouts, serving as company's main Sharepoint production support playbooks for all technical complications and remediation.
• Implemented company policies, technical procedures and standards for preserving teh integrity and security of data.
• User administration of supported windows applications for back office exceptions management employees.
• Directed development of Early Warning Output Generator (EWOG) dat was designed to alert our production support team and work with enterprise monitoring teams to reduce impacts to business.

Sr. Solutions Architect

Confidential, Raleigh, NC

Responsibilities:

• Designed and implemented new server standards for core business services. Recommended architectural improvements, design solutions and integration solutions.
• Provided training for object-oriented software development and efficient database design using agile method.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Trained junior members of IT team regarding network security and troubleshooting of data issues. Recommended next generation application platforms and as well as database and network security standards to management.
• Worked with Enterprise Architects to bring Confidential compliant with RBC Canada standards and policies.
• Architect imaging, mortgage underwriting and document workflow solutions.
• Work with acquisition team during Confidential 's acquisition of smaller banks and small business services.

Senior Developer and System Analyst

Confidential, Rocky Mount, NC

Responsibilities:

• Developed and implemented complex Internet and Intranet applications on multiple platforms.
• For first five (5) years worked as Technical Analyst developing Visual Basic applications and database design and governance. Authored and implemented teh Key Indicator report used as Financial Scorecard for compliance and risk management.
• Migration project requirements gathering from business to determine "best fit" of new platforms from old mainframe legacy systems.
• Represented IT at business round tables and provided consulting to explain technology benefits to all levels of management.
• Managed creative projects from concept to completion while managing outside vendors. governance of application compliance to regulatory requirements.
• Disaster recovery planning and testing for compliance scorecard.

Senior Consultant and Developer

Confidential, Scottsdale, AZ

Responsibilities:

• Provided compatibility analysis with third party software products and developing matrix for legacy application modifications and integration.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Technical Analyst used during sales presentations and contract negotiations.
• Implemented company policies, technical procedures and standards for preserving teh integrity and security of data, reports and access within IWS.
• Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Contract and project documentation review and compliance analysis.
• Designed multi-tier service oriented applications utilizing Visual Studio technologies and emulation APIs, hold patent (2013) on automation engine used to consolidate mainframe data.