SUMMARY

• An accomplishedBusinessAnalyst with 5+ years of experience in ITBusinessAnalysis/Client Relationship Management/Project Analysis & Functional Test plan Documentation /Workflow Analysis/Requirement and Gap analysis. Worked across Supply chain management, CRM and ERP domains. Well - versed with SDLC Methodologies, UML, and gathering techniques like Interviews, Brainstorming, Workshops and JAD sessions and Various modeling tools such as Rational Rose, Balsamiq and MS Visio.
• Working expertise in Software Development Life Cycle (SDLC), Project Life cycle,Business Process Modeling (BPM), Software Development using Waterfall, Spiral, and Agile methodologies with SCRUM process.
• Actively used Joint Application Development (JAD) and Rapid Application Development (RAD) sessions withBusinessusers, SME's and Stake holders, in Defining, Gathering, Documenting, and managing requirements to identify the realbusinessneed of the client.
• Efficient in translatingBusinessRequirements and user expectations into detailed specifications employing Unified Modeling Language (UML), and documenting them using MS Visio.
• Extensive experience in producing documents like BRD, FRD, SRS, Creating RFP and Requirements Traceability Matrix.
• Experience in developing and imparting pre and post implementation training, conducting GAP Analysis, cost/benefit analysis, SWOT Analysis.
• Extensively interacted with the stakeholders to gather requirements using various elicitation techniques like interviewing, questionnaires, brainstorming, workshops, JAD and prototyping.
• Proven capability to prepare wireframes and Prototypes using Balsamiq and MS Visio.
• Self-starter, able to manage individual responsibilities and also contribute successfully to team deliveries on complex, long term projects.
• Excellent verbal and written communication skills. Able to document and present the results of analysis clearly and concisely, using effective written reports and diagrams.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Worked with the technical leads and developers throughout the entire SDLC
• Reviewed BRD with theBusinessUnit.
• Coordinated Joint Application Development (JAD) sessions withbusinessusers to analyze, gather and define the key performance indicators, document and present the requirement specifications.
• Created change request for the requirement changes and functionality changes.
• Produced UML Use Cases, Data Flow Diagrams and Sequence diagrams for capturing system functionality from user's perspective.
• Handled the scope creep using requirement change request. Allocated appropriate changes request to current project and deferred low and medium changes to next releases.
• Created Mock-up GUI (User Interfaces) for better visualization and understanding of the software solution.
• Liaising with internal Toll Teams and provide executive presentations and communication with all levels of internal and external management.
• Utilize Jira for reporting and tracking bugs and issues during unit testing and user acceptance testing (UAT) phase of projects.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on UML methodology.
• Developed business requirement specification documents as well as high-level project plan.
• Assisted in Configuration of web based applications
• Worked extensively with marketing team in knowing the customer requirements
• Assisted the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Confidential

Business Annalyst

Responsibilities:

• Proficient in writing User Stories and Business Requirement documents to define business application processes with acceptance criteria
• Implemented both Waterfall and Agile methodologies in several small and large scale projects
• Maintained the integrity of the Development and QA environments.
• Track project budgets, scheduling and performance
• Liaise with developers and testers to communicate business requirements and specifications
• Holding weekly internal and external meetings on project progress.
• Maintaining client relationships.
• Responsible for identifying, analysing, measuring and managing project risks.
• Ensuring that projects conform to PRINCE methodology and required standards.
• Conducting regular risk analysis in order to assess the consequences of the project deliverables on other sections of the business.
• Assisting the technical team in their design and development tasks.
• Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.
• Responsible for executing the booking of meeting rooms, invitation of attendee’s, and the completion of agenda’s and minutes, in association with programme management of these items
• Develop positive relationships with managers, business analysts and staff to enable the PMO to provide support including facilitation, tracking and reporting on projects.
• Successful administration of project management framework, processes, and tools

Confidential

Project Support Officer

Responsibilities:

• Assisted in preparing project schedules using MS Project and distributing those schedules to project managers.
• Responsible for maintaining all meeting minutes in digital and hard copy form.
• Assisted in getting project owners' signatures on change orders and then submitting completed change orders to management.
• Support the delivery of programs and projects through effective facilitation, development and maintenance of program/project schedules, and monthly reporting;
• Coordinating and liaising with internal and external stakeholders
• Coordinate resources, accommodation and logistics for the program/project;
• Complete all administrative functions/processes for the project on behalf of the project team
• Responsible for making sure that all correspondence between the company and project owners were properly documented.

Confidential

Telemarketing Co-Ordinator

Responsibilities:

• Team handling
• Staff management
• Process management
• Manage call flow
• Keep follow-up call records
• Consolidating daily reports
• End of month billing
• Handling client queries and resolving them
• General office administration