SUMMARY:

• Over 7+ years of experience in IT industry with strong experience in Salesforce.com and Web Development and over 4 years of working experience with Salesforce.com as Administrator and Developer, Business Analyst on various applications.
• Experience in Proven ability to integrate business processes across disparate systems. Experience with Salesforce.com developer toolkit including Apex Classes, Controllers
• Experience with enterprise - level integrations involving business-critical SQL Server 2005 or higher.
• Experience in eliciting and writing business requirements and creating designs to meet those requirements, Back-end Salesforce development experience focused on data structures/data cleansing.
• Hands-on design and development usingForce.comPlatform, Database Management Systems.
• Experience with SalesforceCustomization,, creating profiles,roles, users, page layouts, email services.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based onApex Languageand leveragingForce.comPlatform -- world’s first commercial Software as a Service(SAAS)application running in Cloud Computing Environment.
• Extensive experience using Sales force AdministrationProfiles, Creating Roles, Page Layouts, Org-Wide default,Sharing rules,Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Proficient in using meta-data migration tools likeEclipse IDEand SalesforceApex Data Loader.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP.
• Proven ability to integrate business processes across disparate systems.
• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Experience in SQL Server 2005 or higher
• Developed Business process document and Application process document by following Reverse Engineering methodologies.
• Experience with enterprise-level integrations involving business-critical systems
• Experience in eliciting and writing business requirements and creating designs to meet those requirements.
• Able to think critically and present optimized solutions in their design.
• Back-end Salesforce development experience focused on data structures/data cleansing.
• Experience with additional software development technologies and methodologies.
• Familiarity with configuration management concepts and tools.

TECHNICAL SKILLS

DATABASE: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

LANGUAGE: JAVA, J2ME, JAVASCRIPT, HTML, C, C++, Microsoft office suite., SQL

PLATFORM: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in,MS Excel

Salesforce Technologies: Salesforce force.com, Apex Language, Apex Classes/Triggers, SOQL, SOSL, Visual force Pages/Controllers, S - Controls, Workflow, Approvals, Dashboards, Reports.

Salesforce Tools: Data Loader, Eclipse, Force.com Excel Connector, Various platforms.

Operating System: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008, IBM-AIX

PROFESSIONAL EXPERIENCE

Confidential, NH

Salesforce Administrator/Developer/Onsite- Coordinator

Responsibilities

• Worked with the Business group for requirement gathering throughout theplanningandimplementation.
• Worked as On-site coordinator for All Projects and RFE’s to OffShore Team.
• Was Involved in Setting up Knowledge Base for the Organisation.
• Worked with Oracle BMI as a part of End to End Implementation.
• Used SVN Subversion as Code Repository.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new Apex Triggers,Apex Classes,Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Created Custom Buttons Using JavaScript.
• Implemented Single Sign On in salesforce.
• Created Test Classes And Performed UAT Testing.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• Created Sharing Rules to Provide access for limited users.
• Created Assignment Rules on Leads using Apex Triggers.
• Implemented Manual Sharing through Apex Classes.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• Performed day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Provided training to department employees on the use of New Functionality.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Pricebook, Cases, Entitlement, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions.
• Created Approval Processes and Email Templates,LetterHeads in HTMLandVisualForce.
• Performed Integrations with External Products and Managed Packages.
• Installed Managed Packages, Assigned Package Licenses to users and Created Permission sets,Assigned Home Page Layouts for Users
• CreatedReports, Custom Report Types andDashboardsto trackdata of Standard Objects and Custom Objects.
• Worked with groups, Participated in Requirement Gathering Sessions & CCB Meetings to define their needs and developed a specification document And Low Level Design Document of the Project.
• Designed various Webpages inVisualForcefor capturing and POS Transactions from external Systems and re-assigning the data into different Queues using Customer Actions and Queries.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services and Canvas API.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• UsedSOQL with consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the Data Migrations using Data Loader for all projects inCSV files.
• Packaged and Deployed customizations fromSandboxto other environments using Changesets,Kintana Tool.

Environment SaleForce.com, Visual Force Pages, Controllers, Apex Language, Data Loader, Java Script, Eclipse IDE, Subversion,BMI.

Confidential, NYC, NY

Sr. Salesforce Developer

Responsibilities

• Worked with the user group for requirement gathering throughout theplanningandimplementation.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports)
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems
• Provides training to department employees on the use of the company website and all related systems and processes
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document
• Designed, and developedApexClasses, ControllerClasses, extensionsandApexTriggers for various functional needs in the application.
• Designed various Webpage inVisualForcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisualForce.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed scripts to load forecast data from salesforce.com.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatterteams/Groups and follow application as well.

Environment SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential, WI

Salesforce Developer

Responsibilities

• Interacted with users to understand complex business requirements and documented the requirements.
• Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document
• Helped draft the scope document and suggested improvements
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Created custom objects, custom Fields, Validation Rules, and formula fields.Workflows.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Maintain and track configuration across multiple Salesforce environments.
• Deploy using Force.com IDE for sandbox to production environments.
• Created technical design document and functional design documents as per business requirement.
• Developed a new schema to better satisfy the needs of the users
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers

Environment Apex Language, Visual force pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Approval Process, Security Settings

Confidential

Software Engineer/Developer

Responsibilities

• Involved in entire life cycle of Salesforce implementation including business requirements gathering; documenting functional and non-functional requirements; analyzing and proposing business process compliant solutions.
• Designed the user group and role hierarchy tree.
• Identified and implemented the lookup and master-detail relationships between objects and created junction objects.
• Developed and deployed intricate workflows and approval processes relating to all recruiting activities - Record status alerts, Email alerts, High priority approvals, Task delegation, time based workflow triggers, workload queues.
• Simulating and debugging possible data migration and integration issues; creating ER diagrams.
• Responsible for implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured permissions/settings based on the organizational hierarchy.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.

Environment: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel.