PROFESSIONAL SUMMARY

• 5+ years of experience in IT industry with Expert Level understanding of Salesforce.com CRM and technology experience including but not limited too: new implementation, recovery implementation, data architecture, business process optimization, integration, and general technology consulting.
• Experience in Object Oriented Design/Development/Implementation using Salesforce.com and J2EE technologies.
• Expert in SFDC development using Visual Force Pages, Apex Classes, Apex Triggers.
• Expert Level understanding of Salesforce.com CRM and its development life cycle.
• Extensive knowledge of using declarative features like creating work flows, approval processes, process builder, escalation rules and assignment rules for complex business process automation.
• Experience in automation of Lead management and Case Management.
• Knowledge of Cloud Computing stack which include SAAS, PAAS, and IAAS.
• Knowledge of SFDC mobile architecture.
• Hands on Experience in implementing picklists, field dependencies, lookup, junction object, master - detail relationships, and formula fields to custom objects.
• Experience in analyzing data using Reports and Dashboard feature.
• Experience in customizing report based on user and organizational requirement.
• Possess comprehensive understanding of CRM business process related to Campaign Management, Lead Management, Opportunity Management, and Case Management.
• Working experience in identifying, planning and implementing new SFDC features and functions to meet the business requirements.
• Expert in building components with Lightning Experience in Aura Framework
• Dedicated team member with strong, presentation and customer relationship skills.
• Experience in SOQL & SOSL with consideration to Governor Limits for data manipulation using platform database objects.
• Experience in one-way integration and bidirectional integration of AppExchange application with Salesforce.
• Knowledge in creating profiles, roles, permission sets, sharing rules, custom objects, page layout, Record Type, setting up Service Cloud console, Web to Case, Web to Lead, email to case.
• Experience in different data tools - Apex Data Loader, Import Wizard, Dataloader.io and Mass Delete.
• Experience in System Integration using Web Services API - SOAP API, REST API.
• Experience in fixing bugs and hiccups in Salesforce case flows and approval processes.
• Hands on experience in testing apex classes using test classes and debugging apex classes and triggers.
• Experience in creating test plans, test strategies and test cases with Quality Assurance Team.

TECHNICAL SKILLS

Project Methodology: Waterfall, Agile.

Programming Language: C, C++, Java, APEX

Web Development: HTML, Visual Force.

Scripting Languages: Java Script

DBMS: MySQL, SOQL, and SOSL.

SFDC Technologies: Sales and Service Clouds, User Management, Web Sphere Cast Iron Cloud Integration, Data Loader, Eclipse, Force.com IDE, SFDC Mobile Architecture, Lightning/Aura Framework

Operating System: Linux/Unix MS-Windows.

Java IDE: Eclipse, NetBeans

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Performed Business requirement analysis and data modelling sessions.
• Used web to case for creating a case record and assign to the designated department based on the subject of query.
• Worked extensively on Account, Contact, Case and Lead Objects for Layouts and validation rules.
• Created user Roles and Profiles, security controls.
• Used Lead management for creating lead from web i.e. web to lead, lead assignment, auto response, lead mapping to the existing object.
• Worked with automated workflows for creating account, contact and opportunity from lead.
• Performed debugging and fixed issues in case flows.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Worked with Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers
• Created Apex Trigger to count the Open task on Lead Object.
• Created Visual Force Pages as per user Requirement.
• Developed Apex Classes with custom controller, controller extensions, for adding additional functionalities to existing Visual Force page.
• Developed component using Lightening Aura Framework which also include client-slide AngularJS.
• Worked with SOQL, SOSL, DML queries to fetch data from salesforce object model database.
• Debug Apex using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked with REST API for integrating the existing system to salesforce.
• Worked on Batch Apex and Scheduler to mass update records in production based on the business requirement.
• Worked with SQA team for developing test cases, test strategies and test plans and made a log record for code coverage.
• Used Case Management, used web to case tools for automating the issue solving process on the basis of the cause of issue, case assignment, case escalation rules based on criteria and actions, creation of tasks based on the cases.
• One Click Dialing feature for the agents solving the cases.
• Worked on Integration between Salesforce and Cisco Unified Contact Center Solutions.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Administrator and Developer.
• Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
• Developed Apex classes, controllers and controller extensions to retrieve the data of numbers of people attending the campaign and their contact information.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Implemented and used Salesforce.com web services to transfer data.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.
• Provide training and support to users on how to login, access and effectively use the System.
• Deployed customization and configuration using Force.com IDE and Force.com Migration Tool

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Perform detailed analysis of user & business requirements with sales team and business analyst, designed the solution with customizing various Standard Objects of SalesForce.com.
• Developed Apex Classes, Apex Triggers for various functional needs.
• Worked on salesforce.com standard objects like Account, Contacts, Cases, Opportunities, Products, Leads, Reports and Dashboards.
• Designing visual force page and Dashboards as per client’s requirement.
• Created page layout according to user requirements.
• Design and deployed Custom Objects, Custom Tabs, Validation Rules, Assignment Rules, Work Flow Rules, Process Builder, Page Layouts, Visual Force Pages, Auto Response Rules to meet the needs of the application.
• Created test Classes for Apex Controllers and Triggers.
• Used Standard Controller and Custom Controller to handle SOQL queries.
• Used SOAP API’s for create, update, insert, and delete operations on objects.
• Used Data Loader for insert, update, and bulk import/export data from Salesforce.com SObjects to comma separated values CSV files.
• Worked on data mapping for importing the accounts and contacts data from the CSV excel sheets.
• Defined lookup and master detail relationship on objects and creation of junction objects to establish connectivity among objects.
• Worked on Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com Solutions.

Confidential

Java Developer

Responsibilities:

• Analyzed the requirements based on user requirements and prepared BRDs.
• Created use cases, class diagrams and technical documentations based on user requirements.
• Agile methodology is used for development of the applications.
• Provided full lifecycle support to clients from initial client interaction and requirements analysis through design, coding, testing, debugging, implementation and integration.
• Provided ongoing application support and troubleshooting.
• Developed POC modules including Backend and Frontend using Java and HTML on the approved Business Requirement Document.
• Development, Unit testing of approved and assigned modules.
• Built and executed unit tests and unit plans.
• Communicated with QA and porting engineering as necessary to discuss minor changes to product functionality and to ensure quality and consistency across specific products.
• Supported team for production deployment including Code and Database.
• Additional responsibilities include Coordinating with team for front end web design and DB design.
• Used object-oriented principles for class development to streamline efficiency and ensure a scalable and reusable architecture.
• Developed required documentation starting from initial analysis for making better management.