SUMMARY

• Over 6+years of demonstrated experience as a Business Analyst in Ecommerce, Retail, Finance and IT area with solid understanding of Business and Functional Requirement gathering, Business Process Flow, Business Process Modeling and Reporting.
• Strategic, innovative, dynamic and business - focused Hybris Analyst with expertise in business analysis and delivery with over multiple years of global experience in US and Asia in information technology industry.
• Worked with PC Hybris Implementation Ecommerce project it involves building sate of the art B2B Ecommerce portal to replace a battery of business specific legacy ecommerce tools.
• Worked as a Business Analyst Lead for a B2B and B2C E-Commerce solution utilizing the Hybris E-Commerce platform.
• Experience in Crafting and reviewing various business documents including SRS, BRD, Use Case Specifications, FRD, SDS, Data Mapping Documentation, Requirement Traceability Matrix (RTM)
• Led Ecommerce SaaS product Demandware, launched ecommerce platforms with customer experience, frontend, order management, fulfilment, and supply-chain, analytics, marketing, CRM and mobile applications.
• Worked on the Java-J2EE-ATG-Endeca platforms to build highly scalable & end to end ecommerce solutions.
• Highly Proficient in Microsoft Office, Speedi, Manhattan Warehouse Management System (WMS), CWE, and Document Management System (DMS), ATG, POS, B2C, B2B and other ecommerce, retail tools.
• Extensive experience of Web Content Management System for Ecommerce including Adobe Experience Manager (AEM), Magento,Drupal, WordPress to improve site performance, providing solutions to supplement sales strategies, price optimization and developing Predictive Analytic Solutions.
• Good Experience in developing Object Oriented, Client, Distributed and Web applications using Java, J2EE technologies on various domains like BFSI, CRM, Automobile, Biometrics, Retail and E-Commerce.
• Expertise in Hybris e-Commerce suite (HMC, Product Cockpit, Print Cockpit, Admin Console, Data Modeling, WCMS, Cron Jobs, ImpEx, Import/Export Service, Workflow management)
• Have exposure in HYBRIS Accelerator modules and Adobe InDesign with Print Cockpit integration (defining Templates, Publication, Chapters, Pages, and Placeholders)
• Good Exposure in Hybris Multi Channel suite.
• Hands on experience in Hybris (HMC, CS and WCMS) and Solr Search.
• Experience in E-commerce solution using Hybris E-Commerce in configuring product list, order management, store locator, web store, Cron jobs, tax calculation, promotions, shopping cart, checkout flow, payment methods.
• Worked on HAC (Hybris Administration Console) to perform update/initialize operations, validating scripts, checking the Flexi search queries, etc.
• Solid Experience in SEO-Website Optimizations, E-commercelogistics(Omni-Channel) and implementing integrated online marketing initiatives by using Social Media like Facebook Ads, Google Ads, and Twitter Ads etc
• Experience in conducting online marketing campaigns using Adobe Tag Manager, Adobe Marketing cloud, Adobe Ad Hoc analysis, Google Tag manager, Google AdWords, Facebook Ads and SEO website optimization.
• Extensive experience of Web Content Management System for e-commerce including Adobe Experience Manager (AEM), Magento, Drupal, WordPress to improve site performance, providing solutions to supplement sales strategies, price optimization and developing Predictive Analytic Solutions.
• Proficient in conducting Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end-users, development and QA team for project meetings, walkthroughs and customer interviews.
• Experience in Crafting and reviewing various business documents including SRS, BRD, Use Case Specifications, FRD, SDS, Data Mapping Documentation, Requirement Traceability Matrix (RTM).
• Integrated Hybris and Endeca/ Solr for the search capabilities for better and faster customer experience.
• Wide exposure in development and maintenance of projects in Asset Management, Retail and Banking Domains.
• Validated sales order data in ERP originating from SAP Hybris to SAP CRM to SAP ERP.
• Extensively using HMC (Hybris Management Console) and HAC (Hybris Administration Console)
• Developed the data models in Hybris as per the application requirements.
• Customized the Hybris management console (HMC) with the new data models included in the application.
• Responsible for Hybris build automation, deployment and application monitoring and performance using tools like Splunk, Nagios, Keynote performance measurements.
• Experience in system life cycle (SDLC) development, involved in all phases of development from requirements gathering, business case development, and maintenance, developing Requirements Traceability Matrix and defining strategic solutions for business needs.
• Highly proficient in working with users and stakeholders to gather requirements analyze them and subsequently use design tools to model the requirements.
• Extensive experience working on Retail and ecommerce clients with Updating Legacy systems working on Order Management, Inventory Management, Labour Management, Warehouse Management, Updation, Consulting etc. Experience in Crafting and reviewing various business documents including SRS, BRD, Use Case Specifications, FRD, SDS, Data Mapping Documentation, Requirement Traceability Matrix (RTM)
• Led ECommerce SaaS product Demandware, launched ecommerce platforms with customer experience, frontend, order management, fulfillment, and supply-chain, analytics, marketing, CRM and mobile applications.
• Implemented different SDLC methodologies including Waterfall, RUP and Agile; proficient in SCRUM framework, artifacts, SPRINT planning and review.
• Expertise in client/server systems, UML methodologies for business analysis, object oriented design, database analysis and application development .
• Provide production support to Identity Management system including testing of code/configuration changes.
• Deep Omni-channel expertise including Point of Sale (POS)/ Kiosks/ In Store Systems.
• Thorough understanding in identifying, developing, refining, standards, processes and procedures for all the phases of SDLC and Quality Assurance Life Cycle.
• Understanding the Business Process, defining scope of the project, understanding User Requirements and articulates them in to User and Functional Requirement Specification.
• Requirement Analysis, Use Case development, UML Modeling using Rational Rose.
• Client Management and Data Analysis & User Research
• Experience in transferring knowledge about Software development and Quality Assurance metrics to Project teams.
• Experience in eCommerce & CMS platforms and in creation of Test Cases and Test Scripts and execution of User Acceptance testing.
• Resolve/ Negotiate conflicts in terms of requirements with Development and management teams.
• Experience in Agile and Waterfall models of software development.
• Understanding the Business Process, defining scope of the project, understanding User Requirements and articulate them in to User and Functional Requirement Specification
• Experience in transferring knowledge about Software development and Quality Assurance metrics to Project teams.

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential, New York, NY

Responsibilities:

• Gathering, documenting, and creating high-level business process workflows to provide visual depictions of the As Is and To Be processes.
• Worked on Project planning, Project Delivery, team management and for designing the independent services.Created interfaces to move data from SAP Web Services to Hybris CSV files.
• Involved in requirements gathering and analysis, understanding Organizational goals and objectives, blue printing and designing e-Commerce solutions for the end users using Hybris Product.
• Experience in E-commerce solution using Hybris E-Commerce in configuring product list, order management, store locator, web store, Cron jobs, tax calculation, promotions, shopping cart, checkout flow, payment methods.
• Extensive experience working on Supply Chain Management (SCM) Systems, Point of Sales (POS) with vast experience with Manhattan Warehouse Management System (WMS) with Different modules such as IN, LB etc.
• Responsible for metadata management & customization of different layers of Hybris ECommerce product and for identifying data anomalies, research and resolving data quality issues that would help in rolling out the Hybris to the customers nd users Validated sales order data in ERP originating from SAP Hybris to SAP CRM to SAP ERP.
• Extensively using HMC (Hybris Management Console) and HAC (Hybris Administration Console)
• Developed the data models in Hybris as per the application requirements.
• ustomized the Hybris management console (HMC) with the new data models included in the application and responsible for Hybris build automation, deployment and application monitoring and performance using tools like Splunk, Nagios, Keynote performance measurements.
• Develop requirements, business case, user stories and marketing collateral in collaboration with business partners.
• Implemented Zuora Integration with Salesforce.com, NetSuite, multiple ecommerce gateways and directly (system to system) to financial institutions.
• Identified and developed processes and procedures within applications that were cost-effective and met user requirements.
• Also worked on the initial Hybris POC to have Hybrid Solution to have master data Jobs to update the data base.
• Generated daily sale invoices and processed daily purchase order using Net Suite program online.
• Knowledge of basic accounting principles and extensive use of fully integrated software such as Net Suite, QuickBooks, Business Objects, Peachtree/Sage, and FileMaker.
• Additional program experience includes ADP Payroll Systems, Crystal Reports, Google Docs, Smart Sheets, Google Calendar and Microsoft Excel, Word, and Access
• Enter contract data to Net Suite financial and CRM modules and monitor deliverables throughout the agreement term.
• Enter budgets and proposal data into Net Suite ERP software program and download data into Excel for further analysis and projection reports.
• Enter data to ERP software programs such as Net Suite, Business Objects and Open Taps for all accounting functions and financial reporting.
• Managing global leverage of eCommerce assets and tools (hybris platform) to reduce cost and time to implementation, resulting in a better customer experience.
• Developed web application using Hybris product, used Hybris Management Console (HMC) to save users information and Hybris Administrative Console (HAC) for initialization and updating system.
• Worked on criticalIBMWebSphereCommerce and hybris B2B & B2C projects utilizing Scrum to manage fast paced development and QA cycles.
• Managed remote and in house dev and QA teams to deliver various time.
• Tested many releases of the retailer interactive web site with built-inecommercefeatures and is famliar with Google analytics.
• Implemented new standards and practices for eCommerce operations, including Agile / Scrum methodologies
• Oversee and handle parts of the Net Suite Monthly Close including consolidation entries for subsidiaries, standard accruals, pre-paid, fixed assets, credit cards, and preparation of financial statements
• Deep knowledge ofEcommercebusiness areas like domain experience in Online Retailing, Business to Business (B2B) and Business to Customer (B2C) functions.
• Conducting discovery phase by identifying key stakeholders, engaging with internal/external subject matter experts and capturing business & system requirements.
• Handling multiple projects FRS reviews, prioritizing issues with clients and internal team members, conducting presentations and walk-throughs ofBAartifacts and getting stakeholder sign offs.
• Lead & Motivate the team to identify potential solves/ improvement to enhance the product.
• Perform data & user research to assess/ evaluate features, trends and determine if / what manual operations can be automated through the product.
• Define short term & long term roadmap for Confidential and evaluate & determine feasibility, criticality of business features & align to roadmap.
• Conduct walkthrough and formal meetings with the stakeholders on regular basis in the development of the user stories & creative artifacts
• Write user stories and validate/ approve with business, tech & QA and manage the product, scope & traceability.
• Involved in UAT & other stages of testing (System, Integration & Stage) and defect Triages & Prioritize outstanding defects and enhancement requests based on business requirements, allowing sufficient time frame to ensure accuracy.
• Communicated with multiple stakeholders/ partners & vendors throughout the project lifecycle and was involved in the analysis of risks associated with the project.
• Worked with cross teams across geographies to employ a global delivery model

Sr. Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Complete project leadership of ecommerce solution for Confidential .com business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) and Retail channels using Microsoft Project for Web 2.0 architecture with Agile software development.
• Define technical goals and business processes for the ecommerce platform.
• Managing global leverage of eCommerce assets and tools (hybris platform) to reduce cost and time to implementation, resulting in a better customer experience.
• Developed web application using Hybris product, used Hybris Management Console (HMC) to save users information and Hybris Administrative Console (HAC) for initialization and updating system.
• Worked on criticalIBMWebSphereCommerce and hybris B2B & B2C projects utilizing
• Experience with packages like Endeca, Hybris,ATG, FatWire, Sterling Commerce Yantra, Unica, eCommera, DemandWare, etc.
• Help analyze, troubleshoot, and/or tune Sterling Commerce product performance or deployment issues when required
• Responsible for providing technical and functional expertise and direction for the Sterling (formerly known as Yantra) OMS (Order Management System) delivery.
• Conceptualize and define an ecommerce platform that is highly available, highly scalable, with low maintainability and high performance, built using reusable components and optimized
• Created estimates, budgets and shuffled resources between tasks as needed.
• Help develop and propose Sterling OMS-centric processes, policies, and standards
• Expert knowledge of Sterling Order Management System components, API's, and related Interfaces
• Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals
• Full project lifecycle experience on several large, complex Sterling Commerce/Yantra solution implementations
• Worked with internal users for bug management and bug triaging.
• Played a substantial role in defining processes and in gathering business and functional requirements for selecting the right stock option for the customers.
• Utilized Requisite Pro for preparing the Business requirements document.
• Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
• Participated in the process of preparing verification master plan to clearly and concisely describe the company's philosophy, expectations, and approach.
• Interacted with Business Users to generate and review business test cases to upgrade User Interface system.
• Manage Risks: Risk management and mitigation. Anticipate, enumerate and plan for contingencies.
• Streamline operations and optimize resources for ecommerce platform.
• Detailed reporting on pre and post deployment activities and tasks.
• Define release plans for ecommerce platform with release managers according to gathered information from various IT departments.
• Saved over million over complete lifecycle of ecommerce project by incorporating advance research and implementing project optimization techniques.

Business Analyst

Confidential, Rockville, MD

Responsibilities:

• Analyzed and translated business requirements into system specifications utilizing Agile methodology.
• Documented Requirements, Objectives and formulated systems to parallel overall business strategies
• Created use cases for determining the overall flow of the project
• Involved in interviewing Subject Matter Experts (SMEs) and carefully recording the requirements in a Business Requirements Document (BRD)
• Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team
• Prepared the Functional Design Specifications employing use case diagrams, sequence diagrams, and Data Flow Diagrams (DFD's).
• Created Screen designs for the development team to ensure client's requirement were adequately represented.
• Worked with the testing team to create test scenarios and test cases for Security, Business Intelligence, Reports and Metadata
• Performed Gap Analysis between the "As-Is" model of the legacy system and the "To-Be" model to identify the gaps logged issues relating to the identified gaps and worked with the SME to get clarifications.
• Performed report validation writing SQL queries on an SQL Server database.
• Prepared and maintained Requirements Traceability Matrix.
• Tracked change requests and monitored workload and schedule.

Business Analyst

Confidential - New York, NY

Responsibilities:

• Gathered User and Business requirements through interviews, brainstorming sessions and document analysis.
• Reviewed and gathered requirements from the Subject Matter Experts (SMEs) and Stakeholders using various elicitation techniques and produced Scope Management Documents, Business Requirements Document (BRD), Functional Requirement Document (FRD).
• Performed in - depth GAP Analysis on the requirements, identified the gaps using outcome analysis and proxy benchmarking, and documented the GAP Analysis report.
• Created various documents such as Use Cases, Prototypes, Business Flows and Work Flow diagrams for effective plans.
• Followed the RUP and worked as a team to analyze and design the workflow.
• Worked to support cross-functional SKUs through varying online filtering and sorting options.
• Managed changes in requirements using a Change Control process.
• Documented and analyzed defects using Silk Central.
• Responsible for analyzing project goals, breaking down what needs to be created and attempting to engage users so that definite requirements can be defined.
• Experienced in creating and refining user interface documents, excellent in creating wireframes.
• Analyzed system requirements and developed Test Plan and Test Cases for testing the functionality.
• Participated in Smoke Tests and Post Production Validation (PPV).
• Wrote Test Cases and performed User Acceptance Testing, documented the defects in detail using the Defect Tracking Tools.
• Participated in User Acceptance Testing (UATs) and Used Silk Central for defect tracking and reporting the defects.
• Participated in walkthroughs and team meetings to discuss the issues arising in testing.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Managed verbal and written communication with the user groups and stakeholders across multiple geographical locations including US and Europe.

TECHNICAL SKILLS

Tools Experience Languages: SAP/ABAP, C, C++, Java-J2EE-JSP, Visual Basic, VB/ASP.NET, VBA,Unix Shell Scripting, Perl, Windows Scripting

Databases: ORACLE, SQL, PL/SQL, DB2, MS-Access, My SQL, SQL Server, Sybase, Crystal Reports, JD-Edwards, Hadoop, Big Data

Web-Internet: HTML/HTML5, ASP, ASP.NET, ADO.NET, VBScript, JavaScript, Jscript, XML, Lotus Notes 5.0, ATG, Oracle Commerce (ACC, BCC, CSC, ACI, OBIEE, Dynamo, Endeca, Endeca XM Experience Manager Page BuilderCompilers and IDE’s MS Visual Studio/.NET, JBuilder, netBeans

Modeling Tools: Rational Rose UML, MS-Visio, iGrafx, MicroStation

Project Management: Microsoft Project, Microsoft Visual Source Safe

Administrative: Microsoft Word/Excel/PowerPoint/Access, Lotus, Blue Pumpkin, Contact Partner, Microsoft Dynamics CRM, Siebel CRM, E-Z Data

Operating Systems: Unix (Sun Solaris / AIX IBM RS600), OS/400, DOS, Microsoft Windows NT//2000/XP, Vista

Reporting Tools: Crystal Reports, BIRT, InfoVista, IBI WebFocus, TOAD, Excel, Access, DBVisualizer,MicroStrategy, SAS, DATAFLUX, MDM Master Data Management, SAP Business Objects, Cognos, PowerPlay, IBM Clarity, OBIEE

ERP: CRM, Billing, Amdocs, Clarify, AccPac, Oracle 11i eBusiness, SOSAR, BMC Remedy Action Request System, IBM Maximo Asset Management, ESRI, Alltel Virtuoso Billing, SAP Lawson HCM Human Capital Management, Oracle BRM, Ensemble Billing, HP OpenView