SUMMARY

• Around 7 Years of experience in IT industry in all phases of SDLC with around 4 years on Salesforce CRM as a Developer/Administrator.
• Working Experience on distinct domains such as Insurance, Financial and Health care.
• Proficient in developing and applying required business logic in Apex by creating Classes, Triggers, Standard Controllers, Custom Controllers, Extensions, etc.
• Expert in gathering business requirements, analyze, design and develop the applications based on the client requirements.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Proficient in designing E - R model and implementing to Salesforce custom objects, fields, role-based layouts, workflow approval process, and Look-up relationships.
• Designed and Customized: VisualForce Pages, Tabs, Reports, Report Folders, Analytic Snapshots and Dashboard.
• Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports.
• Experience in working with client specific solutions such as Salesforce.com Sandbox deployment, Force.com IDE, Eclipse IDE, SOQL and SOSL.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility, sound noledge of Informatica on Demand.
• Extensive noledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Vast experience in web technologies like JavaScript, HTML, CSS and web services like SOAP, REST and WSDL.
• Developed Business process document and Application process document.
• Extensive exposure to all phases of testing such as Feature, System, Black box and UAT.
• Excellent analytical, debugging and documentation skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Customer Portal and Partner Portal, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles.

Programming Languages: JAVA, C, C++, T-SQL, PL/SQL

Web Technologies: JavaScript, XML, XSL, HTML, CSS, AJAX

Web Services: SOAP, WSDL, REST

Operating Systems: Windows - 98/2000/XP/7/8, Unix, Sun Solaris

Databases: Oracle 8i/9i/10g, SQL Server 2005/2008

Servers: Weblogic, Websphere, JBoss, Tomcat

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Salesforce.com Developer

Responsibilities:

• Gatheird and analyzed business requirements and identified potential gaps between business needs and application functionality.
• Worked on customization of Service Cloud Console by embedding Visualforce pages in custom console components.
• Worked closely with business users to gather requirements and analyzed them according to the business needs.
• Worked extensively on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Cases and Solutions.
• Efficiently performed Administration tasks as needed, which involved data clean up, integration and managing custom fields etc.
• Developed Handlers using Apex for generating Apex for generating PDF’s from Leads received from several sources using Apex.
• Developed and deployed workflows for a new case/claim and assign it to respective representative for approval.
• Developed Apex Classes, Triggers, custom controllers, extensions, VisualForce pages for functional needs and implemented the business logic as per the requirements.
• Coordinated with offshore testing team to complete the testing life cycle and fix bugs efficiently within the stipulated time.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Effectively handled production support duties, fixed issues with minimum time.
• Expertise in building the security model for the organization using Roles, Profiles, Field Level Security, Accessibility, Permission Sets, and Sharing Settings.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7

Confidential, Madison, WI

Salesforce.com Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies wat data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to autanticate users based on their profiles (permissions).
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Apex Language, Visualforce, Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, SQL Server 2005, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Arlington, VA

Salesforce.com Developer/Administrator

Responsibilities:

• Worked closely with end users to maintain user roles, opportunities, security, personal profiles, workflow rules, validation rules etc.
• Managed data using Force.com data loader, performed back up and clean up of data as needed.
• Efficiently managed reports, dashboard and analysis of metrics and maintained business processes using workflows, approvals and formulas.
• Worked closely with different teams to provide technical support and addressing the business needs/issues within the CRM.
• Provided training to different teams within the organization in the use of Salesforce.com as well as to streamline processes.
• Configured security Role based authorization on Object/Field level.
• Configured Security and organizational hierarchy for sales for Salesforce implementation.
• Administered efficiently Salesforce CRM applications for Sales and Marketing lines of business.
• Responsible for all the activities related to data loader, uploading data and also validating the integrity of data.
• Expertise in setting up security for roles, profiles and field level.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Reports, Dashboards, Reports, Eclipse, Sandbox environment, Eclipse Force.com IDE 3.4, APEX Data loader.

Confidential, Houston, TX

Java/J2EE Developer

Responsibilities:

• Implemented MVC (Model View Controller) architecture using Struts2.0 framework.
• Developed Session Beans to implement Business Logic.
• Developed Presentation layer components comprising of JSP, AJAX, and Struts Action.
• Used Service Locator, Business Delegate, Singleton, Factory Design Patterns.
• Used Spring IOC, Sprig DAO features.
• Extensively used JavaScript for validations at client side.
• Extensively used Struts Validation Framework to do Server side Validations.
• Used Rational ClearCase as Version Control System.
• Used ANT to build and deploy the Application.
• Used Mercury Quality Center as Defect Tracking System.
• Responsible for Analysis, Design, Coding and Unit Testing.

Environment: J2SE, J2EE, Struts, Spring, EJB, JBoss, SQL Server 2008, Eclipse, AJAX, ClearCase, JUnit, Mercury Test Director and Sun Solaris.

Confidential, San Francisco, CA

Java Developer

Responsibilities:

• Involved in all phases of the Software development life cycle (SDLC) using Agile Methodology.
• Developed Use Case Diagrams, Object Diagrams and Class Diagrams in UML.
• Developed the application using JSF Framework which is based on the MVC design pattern.
• Involved in writing Spring Configuration XML, file that contains declarations and business classes are wired-up to the frontend managed beans using Spring IOC pattern.
• Developed user interface using JSP, JSP Tag libraries and Java Script to simplify the complexities of the application.
• Used Web Services for creating rate summary and used WSDL and SOAP messages for getting insurance plans from different module and used XML parsers for data retrieval.
• Implemented Database Integration and Transaction Management with Hibernate.
• Involved in creating various Data Access Objects (DAO) for addition, modification and deletion of records using various specification files.
• Used Oracle 10g as backend Database.
• Deployed the application on to Websphere application server.
• Involved in JUnit Testing of various modules by generating the Test Cases.
• Developed Ant Scripts for the build process and deployed in IBM WebSphere.
• Involved in Bug fixing of various modules that were raised by the testing teams in the application during the Integration testing phase.
• Implemented Log4J for Logging Errors, debugging and tracking using loggers, appender’s components.
• Prepared technical reports & documentation manuals during the program development.
• Studied the functional requirements and played a key role in the design of the systems.
• Developed Use-cases, class diagrams, sequence diagrams, state diagrams using UML notation.
• Developed Entity-Relationship (E-R) diagrams to define the relationship between various tables in the database.
• Developed the logical portion in Java and user display using JSP, Servlets and Java Swing.
• Extensive use of JDBC, stored procedures, PL/SQL, Oracle Forms for database purposes.
• Maintenance and fixing of the systems.

Environment: Java, Java Swing, JSP, Servlets, Apache Tomcat, JDBC, Threads, Sockets Rational Rose, UML, Oracle, PL/SQL, Windows 98.