SUMMARY

• Over 8 years of IT experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Developed Visual force pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API Force.com and Web services API.
• Experience with Salesforce Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Experienced in JAVA/J2EE technologies, Oracle and SQL.
• Experienced in scripting languages like HTML, XML and Java Script.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Experience with Adobe Flash, Service Cloud, Sales Cloud and Chatter
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Salesforce Lightning UI, Force.com Excel Connector, Force.com Platform.

Force.com: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals, Dashboards, Case management Automation, Sandbox testing.

Databases & Tools: My SQL, MS Access, Toad, Oracle 8i, Oracle 9i, 11g.

Web Services: DHTML, CSS, JSP, SOAP, WSDL, XML

Languages: SQL, C, C++, Java, J Query, Ajax, JavaScript, SQL, CSS, Visualforce, Apex Web Technologies HTML, XML, CSS, JSP, JavaScript

Operating Systems: Microsoft Windows 95/98/2000/XP/7/8, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, IN

Salesforce Administrator/Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Implementation support services at various SDLC stages like custom development and production support.
• Implemented the requirements on Salesforce.com platform using Force.com IDE Plug-in in Eclipse and ensured apex code worked seamlessly within governor limits.
• Configured sales console apps and managed users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Designed, developed and deployed Apex Triggers, Apex Classes, Visualforce Pages, Controller & Extension Classes, Test Classes for Unit testing and for various functional needs in the application.
• Working with Salesforce Lightning UI
• Created new sandbox and freshened them with Production as and when required.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created and customized Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided Post-implementation support to assist end users in creating Reports, Dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Performed Integration Testing and Unit Testing
• Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, WSDL, Sandbox, data loader, Eclipse IDE Plug-in, Software Testing and Management tools and Techniques.

Confidential, New York, NY

Salesforce Administrator/Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Involved in data migration and integration using Data Loader, Data Import Wizard.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex
• Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented
• Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom
• Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective.
• Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with managing the complex data Experience in Integration App Exchange.
• Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SFDC.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component& Controllers), Chatter, Data loader, Salesforce.com Data Loader, Informatica On Demand, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Bentonville, AR

Salesforce administrator/Developer

Responsibilities:

• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and supported customer support portal to support eservices, CRM Customer Support.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Added Lightning Component to Lighting Pages and Record Pages.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintain user roles, security and profiles.
• Create and manage workflow rules, field updates and email alerts.
• Involved in Mass imports and exports of data
• Developed component using LightningFramework which also include client-slide AngularJS.
• Skillfully utilized LightningConnect to get real-time data from external system by using external objects in Sales force.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components & Controllers), Apex Triggers, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Loading, Software Testing and Management tools and Techniques.

Confidential, Richmond, VA

Salesforce administrator/Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities, Campaigns.
• Developed various Custom Objects, Components and Visual Force Pages.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created Page layouts, Search layouts to organize Fields, Custom links, Related lists, and other components on a Record detail and Edit pages.
• Created Workflow Rules and defined Related tasks, Time triggered tasks, Email alerts, Field updates to implement business logic.
• Developed Lightning components and Lightning app to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Defined Lookup and Master-detail Relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the Objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes and Apex Triggers for various functional needs in the application.
• Hands on experience on Sales Force Lightningfor Customizing Reports and Dashboards for business use
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked on APEX DML statements.
• Created custom Reports, Dashboards and gave accessibility to dashboards for authorized people.
• Used Sandbox for testing and configuration, assisted in deploying to the production system.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components & Controllers), Apex Triggers, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Loading, Software Testing and Management tools and Techniques.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Followed agile methodology.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a customer feedback and satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.

Environment: Salesforce.com Enterprise Edition, Apex, Visual Force, SOQL, SOSL, Web Services API, Oracle, HTML, Java Script, jQuery SQL Server, XML, MS Office (Excel & Access)

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servers, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
• Responsible writing JSPs, Data Beans.
• Involved in writing procedures and Packages for Report Generation using Oracle as Database.
• Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.

Environment: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel, EJB, HTML, Ant, NetBeans, JSTL, XML.