SUMMARY

• Around 7 years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java/J2EE technologies.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in SFDC related technologies such as Apex, Visual Force.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in SalesForce.
• Expertise in creating Communities for an online collaboration that connects with the Customers, Employees, Contractors and Distributors.
• Worked on Public and private communities along with the mobile participation for a direct connection to business processes.
• Experienced in developing and administrating projects on SalesForce platform.
• Data Load for SFDC Standard objects and Custom objects
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Involved in integration of legacy systems like Siebel to Salesforce.com
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient inData Migrationfrom Traditional Applications to SalesForce usingData LoaderUtility andInformatica on Demand.
• Experience in working with Databases like Oracle 9i, SQL Server and MySQL.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.
• Excellent organizational and strong problem solving skills with a proven ability to contribute in a team environment .
• Excellent analytical, communication and inter-personal skills.

TECHNICAL SKILLS

CRM: Salesforce.com

Salesforce.com: Apex, VisualForce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Custom Objects, Validation Rules, AppExchange, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Data Migration, Web Service Integration, S-controls, Sandbox Testing

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Front End Tools: Cold fusion, Dreamweaver, Frontpage 2000.

Databases DB Utilities: Oracle 10g,Oracle 9i, MySQL, SQL SERVER

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003/7, MS-DOS

Programming Languages/Technologies: JAVA, J2EE, C, C++, C#, ASP.NET, PL/SQL,T-SQL, ETL, SSIS, SSAS, SSRS, BIDS

Web/Application Servers: Apache, Tomcat, IIS

PROFESSIONAL EXPERIENCE

Confidential, Piscataway New york

SFDC Developer/Service max Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Configured and setupServiceMaxSFM's, Locations, Installed Products, Work Orders, Parts.
• Experienced inServiceMaxdata migration and Integration.
• Good experience in deployment of ServiceMax objects across various Organisations required.
• Installed and configured Marketo AppExchange App to automate & measure demand generation campaigns that generate more high-quality Leads.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Used community cloud for Business process integration where team members can create and collaborate on support cases or campaigns within the community.
• Community cloud were customized on the basis of social collaboration where members can interact, post solutions and form groups to support their interests.
• Partner portals using communities can update opportunities or qualify leads .
• Created and used Email templates in HTML and Visualforce.
• Integrated the Webservices by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Lead offshore team for day to day activities.
• Followed Agile Methodology and as a process attended Daily Scrun Meetings, Retrospective Meetings, Sprint Planning Sessions and Backlog Grooming sessions.
• Created communities as a part of customer portals and partner portals with the organization.
• Reported daily testing status in Daily Scrum Meeting held in the morning.
• Documented all the enhancements on new releases on technical front.
• Created and executed unit tests methods for a error free code.
• Created Unit tests to provide a testing framework that allows to write unit tests, run tests and have code coverage results.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience in advanced ServiceMax customization Configuration and testing the ServiceMax
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, NJ

SFDC Developer/Analyst

Responsibilities:

• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard.
• Creation of Summary reports, matrix reports, dashboards.
• Developed Apex Classes, Pages and Triggers to achieved business required which were not possible out-of-the box.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business needs and tasks.
• Employee communities were developed such that employees can share files, get information that is relevant to them and to be able to connect to business process.
• Develop validation rules to prevent bad data from being entered.
• Wrote SQL Queries, stored procedures, triggers and prepared statements.
• Create workflow to update fields or send email alerts as appropriate
• Customized Marketo Marketing app in order to plan, create, execute, and evaluate marketing schedules.
• Worked on Marketo in detail to setup for users in such a way that campaigns help users to evaluate each marketing activity.
• Experience in ServiceMax data migration and integration
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Setup new objects and implement appropriately to handle new business needs.
• Requirement generation by meeting with the customer interaction team
• Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Salesforce using Import Wizard.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implementation of Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields.
• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard,
• Creation of Summary reports, matrix reports, dashboards.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business
• Create workflow to update fields or send email alerts as appropriate
• Setup new objects and implement appropriately to handle new business needs

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Des Moines, IO

SFDC Developer/Analyst

Responsibilities:

• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard.
• Creation of Summary reports, matrix reports, dashboards.
• Developed Apex Classes, Pages and Triggers to achieved business required which were not possible out-of-the box.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business needs and tasks.
• Develop validation rules to prevent bad data from being entered.
• Wrote SQL Queries, stored procedures, triggers and prepared statements.
• Create workflow to update fields or send email alerts as appropriate
• Setup new objects and implement appropriately to handle new business needs.
• Requirement generation by meeting with the customer interaction team
• Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Salesforce using Import Wizard.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implementation of Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields
• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard,
• Creation of Summary reports, matrix reports, dashboards.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business
• Create workflow to update fields or send email alerts as appropriate
• Setup new objects and implement appropriately to handle new business needs

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, EclipseSandbox, Production environment.

Confidential

Salesforce Developer

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Develop Visualforce pages, Visualforce custom components and using Javascript for designing any Salesforce Button functionality as well as summary report pages.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, Data Loader, HTML, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows XP.