SUMMARY:

• Over 7+ years of experience in Information Technology including 4+ years of Force.com Development experience.
• Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce using Apex Language and leveraging Force.com Platform.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout
• Very strong in Article Management, Chatter Answers, Data Categories and Service Cloud implementation.
• Development experience wif Apex Classes, Apex Triggers, Batch Apex, writing Workflows, Webservices, HTML and JavaScript.
• Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.
• Experience in setting up Connected App and Remote Site settings for establishing third party communications.
• Experienced in implementing best practices in Salesforce configuration and development.
• Hands on experience in setting up Single sign - on between two salesforce instances.
• Strong experience in defining, managing and creating Custom Objects, Page layouts, Field Validations, Formulas and Workflow rules.
• Proficient in SOQL/SOSL.
• Experience working wif various databases like Oracle9i, SQL Server 2005/2008 and MySQL.
• Experienced in System Development Life Cycle (SDLC). Involved in different phases of development.
• Involved and provided support during the UAT.
• Knowledge of Customer Portal/Partner Portal implementation.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles, roles, and configured the permissions based on the organizational hierarchy
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in working wif REST and SOAP API’s.
• Hands on experience in creating and installing Managed Packages.
• Configured Web-to-Case and Email-to-Case functionalities.
• Strong Deployment skills using Ant and Chain sets.
• Experience building Custom Controllers/VF Components.
• Experience in Developing Internet/Intranet applications.
• Hands on Experience in Analyzing in business requirements, functional requirements, design Specifications and developing test plans and test Scenarios
• Very strong in Relational database concepts like Normalization, indexes and performance tuning.
• Experience in Object Oriented Design (OOD), Object Oriented Analysis (OOA), based on UML architecture.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Visualforce, Apex Controllers, Salesforce1, Triggers, Sales cloud, Service cloud, Data Loader, Translation workbench, Custom Labels, Custom Settings, Data Categories, Article Management, SOQL/SOSL.

Methodologies: Agile/SCRUM and Waterfall

Salesforce Integration Tools: Data Loader, Command line Data loaderLanguages: Java, SQL, Apex, JavaScript, AngularJS

Databases: MS Access, Oracle 9, SQL Server 2005/2008, MySQL

Web Technologies: CSS, Web Services, XML, HTML, Adobe Photoshop, Flash, Dreamweaver

Operating Systems: Windows NT /2000/XP Pro/ Vista, Windows Server 2000/2003/2008, Linux, Unix, Macintosh.

Others: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE:

Confidential, MA

SF Developer / Admin

Responsibilities:

• Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
• Well-maintained Test Code Coverage & Unit Testing for all the codes in the system following the Salesforce limits.
• Created data categories for articles and setup articles for internationalization.
• Translated Email templates, visualforce pages, custom objects/fields using Custom labels and Translation workbench
• Written Triggers, Apex classes, Batch and schedule jobs.
• Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites, Time-Based Workflows etc.
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 autantication and connected app.
• Created many Custom Objects in the Org and defined lookup and master-detail relationships between the objects.
• Implemented Web-to-case and Email-to-case functionalities.
• Designed Visualforce pages using JavaScript, CSS, HTML, JQuery and Controllers.
• Involved in User Management - Creating users, Roles, Profiles.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Setup LiveAgent as part of case management implementation inside service cloud.
• Worked wif global users.
• Validation rules were created to ensure the required data is captured in the fields.
• Wrote Test classes above 80%.
• Deployed code using ant and stored code in Perforce version control repository.
• Automated post sandbox refresh steps.
• Developed and deployed Managed package into various orgs.
• Involved in data cleanup and mapping in data migration project.
• Customized Escalation rules and Assignment Rules to custom objects.
• Lead the effort of brining in get Feedback survey response app into production.
• Design and developed Role Hierarchy.

Environment: Windows, Salesforce Unlimited Edition, Agile process, Service Cloud, Sales Cloud, Apex, VisualForce (Pages, Component & Controllers), JSON, XML, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, Data Sync wif .NET developed environments, APP Exchange.

Confidential, Pleasanton,CA

SF Developer/Admin

Responsibilities:

• Developed VF pages and provided support for Sales force.
• Developed APEX Classes, Triggers on Opportunity and Account objects.
• Developed and Designed the Mobile interface for salesforce.
• Established Validation Rules, Workflow Rules to assign a Task, send out Email Alerts to Opportunity Owners and Update fields, Custom Settings and Custom Labels
• Created Email Templates, Approval process & optimized Page layouts for Mobile.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Well maintained Test Code Coverage for Sandbox Org above 90% for the classes and Triggers developed by my team.
• MVC based Web Application Development.
• Code Migrations using ChangeSets, Eclipse and Force.com ANT Scripts.
• Test-Driven Development experience by using various Salesforce.com Orgs.
• Worked on complete Full Sandbox Org for Testing, Training Org, Integration Org and Production Org.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Force.com Web Services Integration.
• Worked on complete Deadline-driven environment Progressively.
• Developed Training materials/content in Libraries.
• Creating custom logging mechanism by inserting data into custom object.
• Scheduled monthly email reports to VP/OD for past due Close-date Opportunities
• Assisted the business stakeholders during UAT and also the QA team in thorough regression testing and analysis of the applications
• Coordinated and participated wif the team Members both onsite and offshore on a regular basis for Discussions.
• Actively initiated and participated in team Meetings.

Environment: Windows, Salesforce Enterprise Edition, S-Controls, Apex Language, VisualForce (Pages, Component & Controllers), JQuery, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse IDE Plug-in.

Confidential, Cary NC

SF Developer/Admin

Responsibilities:

• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Worked on a large scale implementation for the Sales Force Center of Excellence.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop VisualForce pages, VisualForce Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Force.com webservice API for implementing WSDL in the application for access to data from external systems and web sites.
• Customized tabs for among different business users group and Business centers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Visual Force Pages, Workflows and Validation rules

Confidential, TX

SF Developer/Admin

Responsibilities:

• Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Closely worked wif SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Customized tabs among different business user groups and business centers.
• Created various Profiles, established object and field level security, configured the permissions based on the organizational hierarchy requirements
• Implemented various Custom Reports and deployed them for different business user levels.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms using S Controls functionality and processing the data in SFDC wif the extensive usage of Web services API.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users wif the support of Saleforce.com.
• Involved wif Salesforce.com Premier Support and handled the support cases wif the help salesforce.com support

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP

Confidential, Rochester, MN

SF Developer

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for salesforce.com CRM implementation
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked wif various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked wif Apex Classes, Apex Triggers and Visual force pages
• Maintained user roles, security, profiles and workflow rules wherever necessary
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components and Visual Force
• Integration wif Cast Iron.
• Develop and Deploy SFDC Integrations wif SAP and other applications using .Net environment and Force API
• Data Migration from Legacy Front Range to Sales Force
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader

Confidential

SQL Developer

Responsibilities:

• Build a common utility frame work to handle all the exceptions in a Business process.
• Using Excel and VBA in the development of robust and flexible reporting systems.
• Retrieved data from data warehouse and generated a series of meaningful business reports using SSRS.
• Performance tuning databases and data cleanup.
• Validated and tested reports, tan published the reports to the report server.
• Performed and conducted complex custom analytics as needed by clients.
• Involved in database designing and Development.
• Written stored procedures and implemented DTS packages.
• Scheduled Full and Differential backups to disks, tapes using batch scripts, TSQL and Maintenance Plan Wizard and config appropriate Recovery Model for the databases.
• Environment: SQL Server 2000, SQL Server 2005, SSIS/SSRS.