SUMMARY

• 6+ years of IT experience with 4+ years of SFDC experience in Administration, Design, Development, Testing covering all aspects of software and SaaS implementation.
• Accomplishments in analysis of large - scale business systems, Business Requirement Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, Technical Specifications, reporting and testing plans.
• Experienced in System Development Life Cycle (SDLC). Involved in different phases of development.
• Experienced in developing Formula fields, Validation rules, Workflow rules and Approval process.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force pages, controllers, extensions, SOQL and SOSL.
• Proficient in writing code while keeping a check on the Governor Limits.
• Proficient in using Eclipse based force. IDE to develop and deploy force.com.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Created various profiles, roles and configured the permissions based on the organizational hierarchy.
• Experienced in Sales cloud and Service Cloud implementation.
• Leveraged Communities of Salesforce to setup Partner and Customer Portal.
• Data Integration and Data Migration using ETL tools like Data Loader, Import Wizard and Informatica on the cloud.
• Proficiency in web technologies like HTML, XML, CSS, JSP, JQuery JavaScript and databases such as SQL Server and Oracle.
• Experienced in Salesforce outlook integration.
• Worked on Salesforce Communities and created VF pages for Communities.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally; to handle full workload and meet proposed deadlines.

TECHNICAL SKILLS

CRM Packages: Salesforce.com. Pivotal

Salesforce Tools: Eclipse, Eclipse IDE with Force.com plug-in, Developer Console, Apex Data Loader, Migration tool, Web services APIs, Connector and Force.com Platform (Sandbox and Production).

Programming Languages: Java, Visual force, Apex Classes/Controllers, Apex Triggers, Visual force Pages/Components SOQL, SOSL and SQL

Web Technologies: Web Services, Java, JavaScript, REST API, CSS, HTML, XML, SOAP API, AJAX

Databases: SQL Developer, Oracle9i, Oracle 10g

Operating System: Windows 7/ XP/ VISTA, Windows Server 2000/ 2003

ETL Tools: Informatica Power Center.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Systems Integration Sr. Analyst

Responsibilities:

• Adding contacts and resources in financial force.
• Created custom controls to manage time cards and resources in financial force.
• Managed projects, assignments, timecards and resources in financial force.
• Integrated Qvidian to salesforce to help sales people create SOW.
• Developed custom forecasting based on the company’s requirements and completely made it automated.
• Replaced legacy email approvals to standard salesforce approval process.
• Hands on experience in pivotal to maintain contract data.
• Done production support by resolving issues encountered by sales and marketing team on daily basis.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Done a weekly data check to compare the data between two integrated systems.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created custom Reports based on business need and associated them to Dashboard.

Environment: Financial force, Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Microsoft SQL server management studio, Pivotal, Eloqua.

Confidential, Frisco, TX

Salesforce Administrator/Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Leveraged Communities of Salesforce to setup Partner and Customer Portal
• Developed APEX Classes and APEX Triggers for various functional needs in the application.
• Proficiency in using Sites methods of salesforce to accomplish several needs of communities.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Hands on experience with Continuous Integration - Continuous Deployment using Visual Studio
• Used latest techniques of JavaScript Remoting and Remote Action methods to talk to Angular UI
• Expertise in Flattening, parsing and consuming WSDL to integrate salesforce with other external systems
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Created workflow rules and defined related tasks, email alerts, and field updates
• Expertise in Integrating with external systems using SOAP Web Service callouts.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Providence, RI

Salesforce Administrator/Developer

Responsibilities:

• Performed the roles of Salesforce.comDeveloperand Administrator in the organization.
• Created user Roles and Profiles and sharing settings.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure dat protected data is only with authorized users.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Created custom field and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Developed Apex classes, Controller classes and Apex Triggers onForce.com platform to customize application according to functional needs.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Developed Custom Reports and Dashboards as per given requirements.
• Supported the data integration activities for migrating and synchronizing data using Informatica On Demand
• Created test scenarios on Sandbox environment and migrated code to deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, VisualForce(Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, Upper Saddle River, NJ

Salesforce Developer

Responsibilities:

• Worked on customizing various Salesforce.com standard application objects like Campaign, Lead, Account, Contact, Opportunity, Case, and Case Solution.
• Designed and Developed Visual Force pages, Custom controller, Controller extensions.
• Developed APEX triggers and APEX classes for improving Data quality and overall process automation in Salesforce.com.
• Wrote Test classes with 80% of code coverage to support automated Testing.
• Created customized web to lead forms with hard coded record types to identify the Sales partner generating the Lead.
• Integrated Salesforce with legacy systems using Apex Web services and Force.com callout.
• Configured Profiles and Permission set to meet the Information security needs of the organization.
• Worked on integration with App-exchange packages like Instant Service Chat, Vertical Response and Eloqua from the App-exchange package.
• Created workflows for automated Case routing, Case escalation, alerts and custom coaching plans.
• Implemented auto escalation rules, automatic case generation and routing to call center agents.
• Configured lookup and master-detail relationships, pick-list, and field dependency on custom objects.
• Development work is done using AGILE methodology with strict budget and time lines.
• Extensively used export, insert, upsert and update functions in data loader.
• Experience in code deployment from Sandbox to Production environment using Eclipse and Change sets.

Environment: Saleforce.com platform, Apex, Visualforce, SOQL, SOSL, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP,Salescloud & Service cloud, Integration, Web Services.

Confidential

Informatica/ Oracle Developer

Responsibilities:

• Assisted in Design of physical & logical models using Erwin Data Modeler
• Interface with Sales and Production Management Team to capture and analyze business strategic requirements.
• Developed many mappings / mapplets using various transformations for extract and loading the sales data.
• Created sessions and batches for executing the mappings. Scheduled the batches through cron job.
• Involved in the performance tuning of mappings.
• Provided support to report developers in developing the reports.
• Wrote Event Triggers, PL/SQL Program Units for Reports for Client Validations.
• Wrote Database procedures, Packages, functions to handle data manipulations and Computations on Server.
• Designed and developed Oracle Monthly Reports.
• Created Materialized views to calculate aggregated data, such as a sum of monthly revenue.
• Developed Database Objects - Triggers, Packages, Procedures and functions.
• Modified, Maintained and Developed the SQL,PL/SQL codes to develop new enhancements
• Develop and maintain the documentation to support the team and business
• Responsible for the fixation of the errors in data as part of testing

Environment: Oracle 9i/8i, TOAD, SQL Server 2000, Informatica Power Center 7.1, UNIX Scripting, Windows XP Professional.