SUMMARY

• Certified Salesforce.com Administrator (ADM 201) &Developer (DEV 401).
• Has 7 years of experience in Application Software Designing, Development, Testing and Implementation. This involved hands - on design and development using Force.com platform, Database Management Systems.
• In-depth understanding of Force.com platform and extensive work experience in designing Salesforce data model creating custom objects, components, defining relationships, Visual force Pages, Controllers, Triggers and custom sidebar components..
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Good Experience in building Custom Applications that includes administration, configuration, implementation and support experience on Salesforce.com and Force.com.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Expertise in customizing standard Objects, Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience working with Salesforce tools: Force.com IDE, Force.com Explorer, Developer Console, Force.com Data Loader, Apex Explorer
• Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups
• Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner,excellent communication and inter- personal skills.

TECHNICAL SKILLS:

Platform: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow &Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.

Languages: HTML5, CSS, XML, SQL, JavaScript, C, Java.

Database: Oracle 11g/10g/9i, MS SQL Server 2012/2008/2005, UDB DB2, MySQL, MS Access 2013/2010/2007/2003.

J2EE Technologies: JSP 2.2/2.1/2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWT, Swing.

Version Control Tools: VSS, CVS, WinCVS, Rational Clear Case, Subversion.

PROFESSIONAL EXPERIENCE:

Confidential, Upper Saddle River, NJ

Salesforce Business Analyst/Developer

Responsibilities:

• Configuring, enhancing and maintaining Facebook’s Salesforce.com instance.
• Working closely and coordinating with technical and business resources to gather and define requirements for existing and future projects.
• Providing consultation to other application developers and administrators.
• Created and customized dashboards and reports also scheduled and maintained them as per the requirement.
• Also helped with recruiting application (Job Science) with integrations.
• Responsible for sandbox refreshes.
• Leaded SPEAR (Profile Reduction Project), Migration Project which included combing of two org’s Call center and sales.
• Maintaining documentation relating to Migration Plans, standard operating procedures and web statistics in relation to the business requirements.
• Working with the team members in technology areas in ways that comply with architectural standards and established methodologies and practices.
• Working with Salesforce data tools such as Data Loader, Excel Connector, Demand Tools and Eclipse Force.com IDE for Data Migration.
• Developed Validation and Workflow rules.
• Integrating Salesforce applications with other apps in real time.
• Implemented various other related features in the application.
• Created Custom reports and dashboards.
• Worked closely with the offshore team.
• Created Email templates and newsletter for Leads, and Contacts.

Environment:salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visual force, SOQL, HTML, XML, AJAX.

Confidential, Annapolis, Maryland

Salesforce Business Analyst/Developer

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Drafting important documents of Flows/ Procedures for the modules and the projects assigned.
• Understanding the Log alerts and troubleshoots any and all problems related to the Salesforce.com solutions.

Environment:APEX, Force.com IDE, Import Wizard, Java Script, Visual Force Pages, Workflows and Approvals, Data Loader, Eclipse Force, Excel Connector.

Confidential, Scottsdale, AZ

Salesforce.com Developer

Responsibilities:

• Based on the Requirements used to develop the design document to get approval from the business.
• Created a prototype model before starting up the actual implementation and demonstrated the application.
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components
• Upon approval from the client on the prototype demonstrated, implemented the application.
• Customization of the application on Service cloud.
• Created Custom objects, Validations, Workflows and approvals to automate many manual processes.
• Implemented various other related features in the application.
• Created Custom reports and dashboards.
• Created Apex trigger to Task once the Case is created and will be updated on the Home page of the case owner.
• Integration with the Strike Iron to validate the address.
• Used Email Services to get Inbound message from any email provider to the Salesforce
• Unit testing of the application before delivering the application to the Testing team.
• Converted S-Controls into Visual Force page and JavaScript for the button and links
• Implemented various other related features in the application.
• Troubleshooting and debugging issues related to testing.
• Migrating the code using Change set and eclipse.
• Created User Manual for easy navigation by users using the system.
• Attended regular Calls with Client to understand and check the progress of work and adaptability of users after the application is deployed.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects. Used it to read, extract and load data from comma separated value (CSV) files.

Environment: Apex Language, Visual force pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Approval Process, Email Services, Security Settings in Service cloud

Confidential, Boca Raton, FL

Salesforce.com Admin/Developer

Responsibilities:

• Worked as team member and performed the roles of Salesforce Admin in the organization.
• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application.
• Worked on creating the users and assigning the roles, profiles for different users in the organization.
• Created Object and Field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Developed the application interface using Visual Force Pages and Apex.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, roles, public groups, queues, Permission sets, Sharing settings.
• Migrated data from CSV files to SFDC using data loader.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Implemented custom objects, custom tabs, Page Layouts, object relationships, Pick list fields and dependencies.
• Created public calendar events to track the Event activity in the form of Calendar View.
• Created Activity custom fields, custom relationships and event Page Layout according to the requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed and developed the Apex Triggers, Apex classes, custom Controllers, Visual force pages according to application needs.
• Created Junction object to leverage the functionality of Many to Many relationship between two objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
• Created the object, record and field level security to hide the sensitive information of the application.
• Created different types of Reports (summary reports, tabular reports, pie charts and dashboards) and Report Folders for different user profiles.
• Used Data Loader to load the data from CSV files into Salesforce.com
• Used SOQL and SOSL Queries within the Governor Limits for data manipulation needs of the application.
• Created test scenarios on Sandbox environment, and moved it between Sandboxes and Production environments to place final implementations.
• Provided Training Sessions and Presentations to the users about using the Application in Salesforce.com.

Environment: APEX, Force.com IDE, Import Wizard, Java Script, Visual Force Pages, Workflows and Approvals, Data Loader, Eclipse Force, Excel Connector.

Confidential

Java Programmer

Responsibilities:

• Involved in Complete Software Life Cycle Process including analysis, design, development and testing.
• Involved in requirements analysis of the customer specifications and created technical specifications document.
• Designed and Developed the User Interface using Java, Struts, Jsp, HTML, CSS and JavaScript.
• Performed the data validation at client side using JavaScript.
• Wrote SQL Queries, Procedures to interact with the Oracle database.
• Created BPEL process to print invoice reports through Database using Adapters.
• Used Database Adapters to connect the Oracle database using Web Services.
• Used Soap UI to test the web Services.
• Involved in testing and debugging the applications

Environment: EIP (Enterprise Imaging Platform), Oracle Middleware Fusion 11.1, Oracle Jdeveloper (IDE), Windows 7.