SUMMARY:

• Over 10 years of IT experience including 4 years’ experience in Salesforce.com as Project Lead, Confidential, Release Manager, Lead, Developer, Business Analyst, Architect and Administrator with 6 Years in Siebel CRM
• Experienced in development, administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Strong experience in defining and managing custom Objects, Creating page layouts, Developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Sales Force.
• Experienced in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Schedule weekly review meetings with applicable parties to review the production release and implementation plan
• Obtain stakeholder sign-offs for the implementation of system releases to their planned environments
• Experienced in Communicating with Stakeholders and Vendors
• Preparing the requirement BW as per discussions and Clarifications
• Experienced in working across SFDC End To End implementations covering Sales Cloud, Service Cloud, and Marketing Cloud
• Experience in driving Process Improvement through Six Sigma / Lean & developed Productivity models with cost savings.
• Attending regular Scrum meetings with technical team to update risks and to re-evaluate priorities.
• Manage scope of various departmental project throughout the organization
• Coordinating with team leads to define priorities and timelines for delivery.
• Provided project progress reports to external stakeholders
• Gap analysis and documentation between current state and future state
• Create and maintain the project plan, risks, issues status
• Lead and project managed Defect Management towards resolution in a timely manner by leading war rooms and liaising with internal (BAs, Technical) and external teams.
• Monitor code to see if handled within governor limits
• Used App exchange with apps such as DupeCatcher, Mass Update & Edit and ETC
• Experienced in gathering and documenting test Scenarios and ability to train users to translate
• Technical requirements and translate them to a business audience.
• Team meeting and Education regarding strategy andbest practices.
• Extensive experience in gathering, analyzing, and validating business requirements.
• Experience working with salesforce.com Sandbox and Production environments.
• Proficient in Data Migration from CRM applications to Sales force Using Data Loader Utility.
• Experienced in building Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Train users regarding whats new using Learning Machine Software (LMS) with eLeap.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and Fields.
• Experienced in working with Web Services for handling requests and API.
• Experienced in syncing the tasks, events and contacts from Salesforce to Outlook and Outlook to Salesforce.
• Good Experience with Service Cloud, Marketing cloud and Sales Cloud
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experienced in working with relational databases like Oracle and SQL Server.
• Experience with Agile and Scrum methodologies.
• Knowledge on GitHub and Jenkins for (CI and CD) and Experience with user stories creations, Sprint
• Effective team player with good communication, interpersonal, and presentation skills.
• Trained on Oracle HCM, Oracle CPQ (Formerly Big Machines ), Apttus CPQ and OBIEE

TECHNICAL SKILLS

Salesforce Skills: Configuration on Salesforce.com Cloud platforms (Sales, Service and EXACT Target/Marketing Cloud) Custom Objects & Fields, Workflow Rules, Approval Process, Escalation Rules, Assignment Rules, Outbound Messages, Email Templates, User administration, Profiles, Roles, Sharing Rules, Field Level Securities, ANT for Deployments, Managed and Unmanaged Packages, Page layouts, Custom Labels, Permission Sets, etc. Apex Triggers, Apex Classes, Custom Settings, Visual Force Pages, Controllers, extensions, Custom Components, Cascading Style Sheets(CSS),HTML,AJAX, Test Classes, Test Methods, Lighting, Aura UI Framework Migration on Salesforce like Data loader, Workbench, Inbound & Outbound Change Sets, Force.com.

Siebel Skills: Siebel Configuration(Application, Screens, Views, Business Objects, Business Components, List Applets, Form Applets, Tree Applets, Pick Applets, MVG Applets, LOV, Email profile. Email template, EIM Jobs Associate Applets, Siebel Version upgrades Home Page (Add, go and Recent Records) Applets, Picklists, Multivalve Links, User Properties, e-scripting(Browser and Server), Siebel Smart Scripts, Siebel Admin, EIM Data Load, Email Configuration, Deployment activities.

PROFESSIONAL EXPERIENCE

Confidential Chicago, IL

Project Lead and Business Analyst

Responsibilities:

• Work with high-level users to understand their teams' needs, then ensure that the Developers, Admins and Analysts are completing projects on schedule.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked with App exchange, Data Loader for Data Management and Privacy issues
• Requirements Analysis and Documentations
• Worked on different modules such as Journey/Audience Builder for Email Campaigns.
• Create and Maintain escalation matrix, Lessons learned document, RCA and User info documents.
• Managed the scope and status for the project and providing weekly and Monthly updates to client.
• Tracking of Issue’s and Feats as per Project plan
• Coordinating with cross lead to define priorities and timelines for delivery.
• Review Macro and Micro design Document
• Solution the Design as per requirement and checking on feasibilities
• Schedule CAB Meeting and Coordinate with Dev / Admin and Test Team
• Have handled multiple Stakeholders and updated project plan as per priority. Experience on stakeholder Management.
• Participate and contribute in design sessions
• End to End Case Management design
• Manage scope of various departmental project throughout the organization
• Provided project progress reports to external stakeholders
• Maintained the project plan, risks, issues and dashboards.
• Lead and project managed Defect Management towards resolution in a timely manner by leading war rooms and liaising with internal (BAs, Technical) and external teams.
• Handled complex data migration Feats without tampering the existing data structure
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Developed a Visual force page and assigned to Home tab displaying Approvals, Tasks and multiple object links using Components.
• Created Visualforce Components to minimize the code and Re-use of components in different Visual force pages.
• Coordinate with different teams and collect status for Feats
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Created Visual force pages for custom search and display of results.
• Data Integration and Data Management using data loader
• Created multiple Visual force pages using Java script, JQuery, HTML data tables and CSS.
• Created and updated the fields, lookup filters, buttons, Apps, tabs and links.
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Created test classes to cover functional use cases of Apex code
• Working on Salesforce Lighting and checking with Gap analysis.
• Assist UAT Signoff and End User Trainings using LMS (eLeap)
• Updating lessons learned and what’s new documents
• Plan/Create and Manage Release related activities and Plan
• Work with Dev team and understand the dependences for plan creation
• Implemented Environmental strategy and best practices

Confidential, IL

Project Lead and Business Analysts

Responsibilities:

• Involved in requirement gathering from Business users.
• Designed Requirement documents and functional documents
• Configured Marketing Campaigns, Campaign Hierarchies, lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Requirements Analysis and Documentations
• Stakeholders call scheduling and input gathering
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Participate and contribute in design sessions
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes and Interfaces.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Custom Controllers to make external web service callouts, validate and insert data. Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation for 300 business partners.
• Data Integration, Web Integration and Migration from excel sheets, using Informatica middleware and Salesforce Apex Data Loader.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Implemented SFDC Sales Cloud, Service Cloud, Marketing Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• UAT and End User Trainings
• Updating lessons learned and what’s new documents
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Developed Visualforce pages that could be rendered as PDF’s build dashboard components and define email templates.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reuseAcross several Visualforce pages.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Confidential, OH

Project Lead and Business Analyst

Responsibilities:

• Did Gap Analysis for Case Management implementation.
• Responsible for building the team of 6 for Salesforce Migration
• Documentation for audit.
• Data Migration from Siebel to Siebel from Manila call center to Costa Rica Call center.
• Worked on Table, Column, applets, Workflows, views and Relationship
• Mapping of Siebel to Salesforce for Data
• Repo and SRF Migration into different env.
• Conduct Macro and Micro Review session
• Issue resolution and their root cause analysis
• Conducting review sessions with team
• Maintaining deployment Guide
• Connecting Handover session with support team.
• Maintain TEST and CVT env.
• Schedule and Record Macro and Micro Review sessions
• Maintain staffing Plan
• Support Project Manager with weekly status and reports on issues and development status
• Documentation for Deployment guide and Roll off Plan
• Maintain and Support the application
• Reviewing the test case documents
• Assigning Siebel Tickets to resources

Confidential

Siebel Team Onboarding Team member

Role and Responsibilities:

• Documentation for audit.
• Involved in Siebel Version Upgrade and Patch installation.
• Main Positions and Responsibilities.
• Configure application as per Macro.
• Repo and SRF Migration into different env.
• Conduct Macro and Micro Review session
• Issue resolution and their root cause analysis
• Conducting review sessions with team
• Maintaining deployment Guide
• Connecting Handover session with support team.
• Customizing Siebel Application in order to meet the Business Requirement
• Configured Business Objects, Business Components to meet business logic.
• Configured Applets, Views, and Screens at the user interface layer.
• Written eScripts at Business Service, BC and Applet levels to meet the User Requirements and Business logic.
• Coordinate with support team and Onboarding team in fixing up issues
• Maintain TEST and CVT environments
• Involved in Support activities

Confidential

Siebel Consultant

Responsibilities:

• Data management for different Organizations.
• Siebel Scripting (Smart script).
• Migration of different versions of the application in different environments.
• Investigating Clients problems along with US team..
• Data Loads using EIM from CSV files.
• Involved in Unit Testing and Involved in resolving bugs fixed by QA team.
• Involved in Support activates.