SUMMARY

• Having 9 Years of IT experience which includes 4+ years of strong experience in design, development and deployment of application using Force.com,Apex,Visual force and Cloud Computing based Sales force CRM, customization and development and 5 years in SAP ABAP Development.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Designed various Webpages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in the application.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Experienced in customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.
• Experience in Administration, Configuration, and Implementation of Sales force CRM and Sales force applications.
• Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up - to-date technology & implementing new instances of Sales force
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Strong working Knowledge in MVC Architecture.
• Extensive hands-on experience in SAP CRM Technical and SAP ABAP in Modules SD, MM andFICO.
• Worked on Object Oriented Programming concepts like Abstraction, Encapsulation, Polymorphism and Inheritance.
• Worked on SAP CRM with good exposure to sales, service and marketing modules of CRM and have good understanding of CRM user interface architecture.
• Gathering requirements from functional consultants and developments based on client requirement.
• Well experienced in User Documentation and in writing Technical Specs. Handled various Tests like Volume Test, Unit Test and Integration Test.
• Done Performance testing and worked with performance optimization.

TECHNICAL SKILLS

SFDC Technology: Apex classes, controllers and extensions, Apex, Triggers, Visual Force Page, SOQL, SOSL

SFDC Tools: Apex Data Loader, Connect offline, Connect Outlook, Force.com IDE (Eclipse), DupCatcher

Languages: Apex, Core Java, Java Script, SAP ABAP and OOABAP

Operating systems: Windows, MSDOS, LINUX

Databases: Oracle 10g, Oracle 11g, SQL Server, DB2

PROFESSIONAL EXPERIENCE

Confidential, Mountain View, CA

Salesforce Admin & Developer

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• Worked on preparingTechnical Design Document.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked on agile Process.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excelinto Salesforce.com.
• Creating Report Types, Reports and Dashboards.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settingsbased on role hierarchy.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Experienced in the designing UI using Visual force Pages.
• Migrating Meta data from one sandbox to another sandbox usingForce.com IDE tool, Change Sets and Eclipse.
• Writing the Test Scripts for various scenarios.
• Involved in Salesforce.com Application support activities and customizing the apps to match the functional needs of the organization.
• Performed other administrative tasks such as managing Accounts, Contacts andCases, setting workflows and approval processfor approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Admin & Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com usingSFDCAPIs.
• Created Page Layoutsto organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Pick list Fields, Master-Detail Fields, Custom Formula
• Fieldsand defined Field Dependencies for custom pick list fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Admin & Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Admin & Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Review of functional specifications and preparation of technical design.
• Effort estimation for the development.
• Worked on CRM Web UI, reports and technical specifications.
• Good ABAP coding as well as BOL programming experience in SAP CRM 7.0 WebUI as well as in EHP1.
• Developed Reports in ALV using Object Oriented Programming in MM, SD and FI.
• Created an interactive ALV report in SD module for displaying customer information based on the selection.
• To remove the leading zeros from upload enhancement program.
• Modification to the FI/CO standard scripts F110 EDI 01.
• Developed a smart form Delivery note form for the new Grainger Packing List.
• Developed a driver program with reference to the standard program RVADDN01 for delivery.
• A new output has been set up at Delivery Header Level Grainger Drop Ship Packing List.
• Assigned the new smartform and driver program for the Grainger Output type in the NACE transaction.
• Facility to print any one packing list has been set up based on the output type.
• Worked on text elements from which the text ids are read in the driver programs of the forms.
• Designed a database table to maintain the Sold to Party information.
• Developed forms for PO and SO using adobe forms.
• Worked on Inbound and Outbound IDOC process using standard IDOCs such as INVOIC01, ORDERS05 etc.
• Developed User Exits, Which will automatically assign the Order type with Purchase Order Number while making a PO using Customer Functions.
• Implemented Enhancements in MM area using BADIs/Explicit enhancement spots.
• Triggered Workflows on saving Incoming Invoice using FIPP BO object and an email sent to the PO approver for any differences in the net prices.
• Prepared Technical Specifications, Test cases, Performance Tuning, Code Review and Unit testing.

Environment: SAP ECC 6.0, SD, MM, PLM and FICO

Confidential

SAP ABAP Technical Consultant

Responsibilities:

• Developed Webdynpro application for issues tracking and reporting using FPM and reusable components like ALV, Select options and other custom components.
• Developed all the Methods in the Web dynpro Components using MVC architecture.
• Developed an Authorization object for displaying, modifying and creating the log tickets.
• Designed custom database tables for storing the details of the tickets.
• Developed Reports in ALV using Object Oriented Programming in MM, SD and FI.
• Developed Shipment details report which displays material code, material description, stock and transaction as per the client requirement.
• Developed ALV reports for purchase orders to compare the ordered quantity with the received quantity.
• Worked on smart form to PDF conversion and sending the PDF form as an email attachment to the respective user id’s mentioned in the smart form.
• Developed conversion using BDC session for Auto creation of sales order.
• Development of the New Functional module in the Automatic payment process for duplicate check of the invoice using the Logic company code,vendor number and other additional strings. in FI/CO requirement
• Modification of the FF 5 transaction code (upload of the Bank statement) and development of the interface with external Banking systems like Citi direct.
• Worked on designing ALE/IDOC interfaces for various systems to facilitate data transfer. The application areas include FI, SD and MM.
• Developed a User exit in order to differentiate the Frozen and Fresh Sales Order..
• Tailored standard workflows to suit customer requirements and developed FI and MM related Workflow.
• Understanding Functional Specification and preparing technical Specification.
• Performance tuning, Code review and Unit testing.

Environment: SAP ECC 6.0, Web dynpro, SD, MM and FICO

Confidential 

SAP ABAP Associate Consultant

Responsibilities:

• A z-tcode and z-screen is designed with drop down option with relation to each field. A z-table is maintained as library.
• A standard template (excel file) is prepared for service master records upload and creation.
• A z-program will be created to upload the template for service master records
• Cross checking the created Service Master’s through AC03 transaction.
• Developed Reports in ALV using Object Oriented Programming in MM, SD and FI.
• Understanding the Functional Specification and preparing the Technical Specification
• Creation of Transaction code for Custom RFQ process which is similar to SAP t-code ME41.
• This New transaction code gives us the facility that to create RFQ for N number of vendor’s at the same time. This facility is not provided by the standard transaction code ME41.
• In this new custom transaction, we can choose line items from different PR’s and can have them in RFQ as a line items
• Custom transaction provides the facility that to choose TEXT ID’s from different categories like Mandatory Negotiable, Mandatory non Negotiable and Optional texts and we can have them in a newly created RFQ.
• Through this custom t-code with reference to PR or without reference to PR can be created.
• RFQ’s which created through custom t-code can also be outputted through different means such as email, pdf, fax and print.
• If a user selects the email option as output then a email will be sent vendor email as mentioned in the Vendor Master record
• A spool request will be generated if the user selects the print option as output.
• Fax will be sent to the fax number as mentioned in the Vendor Mater Record.
• RFQ’s in PDF format will be generated if the user selects the PDF option as output and this pdf file will be stored on the presentation server as mentioned in the path.
• Selecting Services with and without reference to Purchase Requisition Number.
• Printing Header text for Purchase Order with and without reference to RFQ.
• Process flow is changes from RFQ to PO based on the document type

Environment: SAP ECC 6.0, SD, FI and MM.