PROFESSIONAL SUMMARY:

• Over 10 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe as well as distributed platforms.
• Experienced with retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Experienced around 3yrs with Salesforce.com CRM technology.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Expertise knowledge of DB2, COBOL, CICS, IMS, JCL, VSAM
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Extensive knowledge in using the mainframe tools like FILE-AID, Change Man, XPEDITOR, SPUFI, SDSF, QMF, SDF-II, ICETOOL, EASYTRIEVE, SORT, ENDEVOR, CONNECT DIRECT(NDM), CHANGEMAN, IDCAMS, IEBGENER, MS Project, etc.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server
• Experienced using Mercury Quality Center for execution and defect tracking.
• Possesses excellent analytical, debugging and problem solving skills along with excellent communication and interpersonal skills.
• Excellent skills in overall Defect Management/Problem Solving including tracking bugs, reporting using Quality Center

TECHNICAL EXPERIENCE:

CRM Tools: Salesforce.com

Salesforce Technologies: Apex, SOQL, SOSL, Visual Force (Pages, Component Controllers), S-Controls, Triggers, Custom Objects, Web service

Salesforce API Tools: Eclipse Ganymede, Apex Explorer, Offline Edition, App

Exchange Data Loader:

Salesforce Integration Tools: Data Loader

Languages: COBOL, JCL, PL/1, C, PASCAL, Natural, C, JAVAJAVAScript

RDBMS: IBM - DB2, VSAM, ADABAS, MS Access and Oracle

RDBMS Tools: PL/SQL, SQL, TOAD, DB Visualizer, Golden32, DB Artisan.

Testing Tools: Quality Center 9x

Web Applications/Servers: HTML, DHTML, Web Services, XML

Operating Systems: MVS, OS 390, Windows XP/2000/98/95, MS DOS, UNIX

Transaction Servers: CICS

Version Control: Panvalet, Changeman, Endeavor

Others: Informatica

Tools: SyncSort, File-Aid, Platinum, SPUFI, TSO, FTP, OPCAQuality Center, Peregrine, Relativity, QMF, ISPF, IBM Debugger, File Manager, Intertest, SYNCSORT, NDM(Connect Direct), NHM, Expeditor, COGNOS, PEGA, SOAP UI

Desktop Applications: MS-Word, Excel, PowerPoint, MS Project, VISIO.

PROFESSIONAL EXPERIENCE:

Confidential, Mcminvelle, OR

Salesforce Consultant

Responsibilities:

• Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Created Custom objects such as Inventory, Orders, Production Planning, Scheduling, shipping.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels. Experienced in Agile development using tools like Pivotal Tracker and target process.
• Usedpivotal trackerto keep track of bugs, fixing them and followed to the process to move it upto QA staging and UAT .
• Involved in Salesforce PRM customized reports and dashboards on real time.
• Using PRM created layouts tailored to Business needs and partner programs by customizing portal layout, lead forms, data fields and tabs.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments for final implementations.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: s: Salesforce.com Platform, PRM Portal, Apex Language, Visual Force Pages, Data Loader, HTML, S-Controls, Workflow & Approvals, Reports, Custom Objects, Pivotal Tracker, PL/SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, St Louis, MO

Salesforce Developer/admin

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from AppExchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.

Environment: SalesForce.com, APEX Data loader, Force.com migration Tool, WINDOWS.

Confidential, Dallas, TX

Salesforce Consultant

Responsibilities:

• Responsible for Implementing Salesforce.com for admissions, principal data tracking, and recruitment.
• Arranged and participated in Requirement Gathering Sessions & JAD Sessions.
• Participated in Business Requirement Specification sign off with users.
• Migrated data from Microsoft Excel and Access.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and components to suit to the needs of the client.
• Implemented Web-to-lead functionality to enable lead capturing in real time.
• Automated Lead Scoring and Lead conversion using workflow rules.
• Developed Assignment rules to automatically assign leads to different users and queues according to the requirements.
• Automated workflow to keep applications moving quickly through the approval process.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting, application, and fundraising metrics. Working closely with Sales force Program team to drive successful implementations of new projects, adoption data quality and best practices of use.
• Develop and maintain Visual Force/Apex solutions, integrations with external data sources

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Dallas, TX

Senior Developer

Reponsibilities:

• Design enhancements for migrating MEMBER Database to DB2.
• Creation/Debugging/Testing/Implementation of COBOL/DB2 Programs.
• Creation/ Debugging/Testing/Implementation of COBOL/VSAM Programs.
• Creation/ Debugging/Testing/Scheduling of JCLs.
• Coding the programs as per design using various mainframe technologies extensively.
• Testing the individual programs and integration testing of the system using mainframe Testing and Debugging Tools.
• Worked on Optimization initiatives.
• Define requirements using Quality Centre and generate Traceability Matrices to ensure that all the requirements are covered
• Used Quality center tool as a repository to store all the documentation

Environment: COBOL, JCL, DB2, TSO/ISPF, VSAM, File-AID, QMF, SORT, IDCAMS, Quality Center, SPUFI, MS OFFICE.

Confidential, Plano, TX

Mainframe Developer

Responsibilities:

• Participated in all phases of system development including requirements gathering and analysis, implementation, deployment, maintenance and support in response to business exigencies.
• Lead the offshore team based out of Coimbatore India attending the daily calls and assigning them the task.
• Creation/Testing/Implementation of COBOL/DB2 Programs.
• Creation/Testing/Implementation of COBOL/VSAM Programs.
• Implementation of the modules to the production environment after UAT and Business sign out.
• Creation, optimization and maintenance of DB2 Stored Procedures using COBOL.
• Used Quality center tool to track the issues and changes requested for bug fixing, production error request etc and also for test executions.
• Involved in the process of Order Management, Inventory Management and Financial Systems
• Created JCL’s for SORT and extracting the particular Hex data from the files.
• Used File-aid to view the results of the extracted data.
• Involved in system and Integrated testing where in includes different applications (mainframe, Web and Window based)
• Used Golden32 and Toad to test the data in Oracle.
• Used Quality center tool as a repository to store all the documentation and Test cases.

Environment: COBOL II, JCL, DB2, VSAM, TSO/ISPF, IBM Debugger, Platinum, Quality Center, SPUFI, MS OFFICE, ORACLE, UNIX, Windows Applications, Web Applications, Informatica.

Confidential, NewJersy, NJ

Mainframe Analyst

Responsibilities:

• Participated in all phases of system testing including requirements gathering and analysis through testing, implementation, deployment, maintenance and support in response to business exigencies.
• Used NHM Tool for migrating the elements from Development to UAT and QA for compilation and Testing.
• Analyzed codes and prepared the specified reports.
• Developed the code according to the specifications and standards.
• Modified the existing job flow i.e. set of JCL’S, DB2 & COBOL programs.
• Prepared test plans and designed test data.
• Tested for functionality check in collaboration with business unit.
• Involved in production Support.
• Generated the reports as per requirements and prepared test cases for system acceptance testing.
• Extensively involved in Preparing Test Plan and Writing Test Cases in Excel and QC.
• Define requirements using Quality Centre and generate Traceability Matrices to ensure that all the requirements are covered by the test cases
• Used Quality center tool as a repository to store all the Test documentation and Test cases.

Environment: COBOL II, JCL, DB2, CICS, NATURAL, ADABAS, VSAM, TSO/ISPF, NHM, IBM Debugger, Platinum, Quality Center, SPUFI, MS OFFICE.

Confidential

Associate Software Engineer

Responsibilities:

• Prepared the estimations based on the requirement gathered from the clients.
• Provided Applications Support for the first Five days of the month and resolved the issues.
• Resolved production problems with technical operations as necessary.
• Coded according to the specification and standards of the business unit.
• Developed Procedures and JCL’s as per the requirement for the developed code.
• Extensively involved in Preparing Test Plan and Writing Test Cases in QC.
• Involved in UAT and helped business users to test the solution before implementation.
• Used Quality center tool as a repository to store all the Test documentation and Test cases.
• Created copybook in coordination with operations team.
• Monitored the online system daily and promptly resolved the issues as they arose.
• Developed, documented and implemented unit and system test plans in collaboration with the business unit.
• Modified the BMS Maps according to the requirement and performed the field validation for CICS Screens.
• Performed functionality check of the modified code as per the business requirements.
• Provided UAT support and implementation support in coordination with business.
• Analyzed, documented and resolved outstanding issues including bug fixes.

Environment: COBOL II, JCL, DB2, CICS, TSO/ISPF, File-aid, OPCA, Platinum, NHM, Peregrine, SPUFI and MS Office.

Confidential

Programmer Analyst

Responsibilities:

• Developed, maintained and enhanced the batch system of Confidential Applications.
• Analyzed codes and prepared the specified reports.
• Developed the code according to the specifications and standards.
• Modified the existing job flow i.e. set of JCL’S, DB2 & COBOL programs.
• Prepared test plans and designed test data.
• Tested for functionality check in collaboration with business unit.
• Involved in production Support.
• Generated the reports as per requirements and prepared test cases for system acceptance testing.
• Taken the responsibility for Relativity tool at Central level in CTS, Coimbatore branch.
• Taken for fresher’s in JCL, Relativity and basics of DB2.
• Got domain certified in CTS

Environment: COBOL II, JCL, DB2, TSO/ISPF, File AID, FOCUS, Relativity, MS Office, Platinum, OPCA, FILE MANAGER.

Confidential

Software Engineer

Responsibilities:

• Participated in Design implementation and Testing.
• Involved in full life cycle of SDLC from Analysis phase to Production Support.
• Followed the Coding Standards and relevant standard intended for the project.
• Prepared Test Data/Cases.
• Performed Code and Unit Testing as per Implementation Phase procedure.
• Participated in work product (Document/code) reviews.
• Involved in Project monitoring reviews and Project performance analysis.
• Resolved problems in code during development and maintenance phases and modify corresponding documentation.
• Worked out a detailed plan on the task assigned.
• Review detailed designs and test reports.
• Documented all the data of full life cycle of SDLC
• Monitored monthly production cycle and involved in resolving the errors during the production run.

Environment: COBOL, DB2, JCL, XPEDITOR, and MS Office.