PROFESSIONAL SUMMARY:

• PRPC System Developer with 7 years of IT experience in analysis, design and development of Web based BPM, E - commerce applications, worked using Pega RPC, Java, XML, SQL, HTML and UML languages.
• Over 3+ years of experience in design and development of large scale Business Process Management (BPM) and Business Rules Engine (BRE) applications using Pega Rules Process Commander (PRPC).
• Proficient in Pega Implementation life cycle like modeling of business process, PRPC tool installation, development, testing, deployment, migration, upgrade.
• Developed Activities, Properties, Decision Rules, Declarative Rules, When Condition, Process Flow and User Interfaces like Harness & Section.
• Expertise in PRPC flows, interpretation of Flow shapes, Tickets, interpretation of complex flow shapes for business scenarios, Activities, Activity step methods, Class structure design.
• Experienced Developer for defining class structure and hierarchy based on Pega best practices and guardrails, security based on role and privileges, configuring agents, connectors, data model, process flows, business logic definition and user interface Design.
• Well versed in creating end to end class structure, circumstance, rules and rule sets thus exploiting the power of the rule resolution algorithm
• Experience in designing Agents, SLA, Correspondence, HTML and Validation rules.
• Sound skills on PRPC debugging tools such as Tracer, Clipboard and System Management Application (SMA).
• Experience in building and implementing SOAP web services and consuming external web services from pega PRPC by creating Service and Connect SOAP rules.
• Involved in Integration - connecting to disparate systems internally and external to the organization through MQ through listeners and connectors, also have knowledge in implementing File listeners in PRPC.
• Experienced in PRPC Frameworks, such as Smart Investigate (SI), CPM and SPM.
• Have worked on Financial, Retail marketing, Health insurance domains
• Sound RDBMS concepts and extensively worked with Oracle 8i/9i, SQL Server.
• Implemented various SDLC models, product requirements gathering & design using software methodologies like
• Rational Unified Process (RUP) and Agile Programming.

TECHNICAL SKILLS

BPM Tools: PRPC 6.X, 5.X.

Languages: C, C++, C#, JAVA, J2EE.

Web Technologies: JSP, ASP.Net, Servlets, HTML, DHTML, CSS, JavaScript, Dreamweaver, XML, XSL, XSLT, XML Schema, WSDL, Web Services (SOAP).

Design Tools: MS Visio.

Web/App/Servers: IIS, Apache Tomcat 5.x/6.x

RDBMS: My SQL, Oracle, SQL Server, MS Access

Version Control: Clear Case, VSS.

PROFESSIONAL EXPERIENCE

Confidential, Birmingham, AL

Pega Developer

Responsibilities:

• Worked with the Business Architects during the DCO sessions in coming up with the Application Profile Document and creating the Baseline Application.
• Worked with the client in creating the Draft UI for the Work Types during the Real-time DCO sessions.
• Involved in refactoring High Level Class structure and designing workflows.
• Developed the User Interface with Flow Actions, Harness, Section rules.
• Extensively used Basic Controls Layout and Advanced Control Layout elements.
• Created Flows, Screen Flows and Sub Flows, Activities as per the requirements.
• Created Circumstancing rules for the edge cases.
• Used branding Wizard to make changes to UI across the Applications.
• Created Declarative Rules, Decision Rules and Validation Rules to implement business rules and also to take decisions and route the workflow.
• Defined Service Level Rules for case handling in Work baskets and Work lists.
• Extensively used Tracer, Clipboard tool and Rule Inspector to perform unit testing during Application development and debugging.
• Involved in creating reports using Report Definition, Report Viewer & Report Editor, and Report Browser.
• Generated Summary and List view reports as per the requirement. Also used the advanced Reporting Techniques like Sub Reports and SQL functions.
• Used Application Package Wizard to move Application across different environments.
• Created Web-based Integration services and connectors (SOAP and HTTP)
• Developed the Applications adhering to the PRPC Guardrails.
• Implemented Case management functionality.
• Supported Production environment.
• Upgraded the PRPC Versions V5.4 to V7.1.

Environment: PRPC V5.4, V7.1 CPMHC 5.4, 7.1 HTML, XML, SOAP, Java, J2EE, Java Script, Oracle 10g, Web Sphere 6.1, Windows, AIX 6.1

Enterprise Data to Revenue

Confidential, Sacramento, CA

Responsibilities

• Worked with the Business Architect and LSA during the DCO sessions in coming up with the Application Profile Document and creating the Baseline Application.
• Worked with the client in creating the Draft UI for the Work Types during the Real-time Capture DCO sessions.
• Involved in developing High Level Class structure and designing workflows.
• Developed the User Interface with Flow Actions, Harness, Section rules.
• Extensively used Basic Controls Layout and Advanced Control Layout elements.
• Created Flows, Screen Flows and Sub Flows, Activities as per the requirements.
• Created Circumstancing rules for the edge cases.
• Used branding Wizard to make changes to UI across the Applications.
• Created Declarative Rules, Decision Rules and Validation Rules to implement business rules and also to take decisions and route the workflow.
• Defined Service Level Rules for case handling in Work baskets and Work lists.
• Extensively used Tracer, Clipboard tool and Rule Inspector to perform unit testing during Application development and debugging.
• Involved in creating reports using Report Definition, Report Viewer & Report Editor, and Report Browser.
• Generated Summary and List view reports as per the requirement. Also used the advanced Reporting Techniques like Sub Reports and SQL functions.
• Used Application Package Wizard to move Application across different environments.
• Created Web-based Integration services and connectors (SOAP and HTTP)
• Developed the Applications adhering to the PRPC Guardrails.

Environment: PRPC 6.2, SQL, HTML, XML, and IBM DB2, Web sphere, JAVA EJBs, Web Services.

Confidential, Pasadena, CA

PRPC Developer

Responsibilities:

• Worked with line of business to evolve existing production processes to comply with new government and corporate regulations.
• Developed all the business rules for the PEGA implementation.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Involved in integrating the CPMHC with other PRPC applications.
• Involved in developing UI Screens, activities, and correspondence.
• Created High Level Class structure, Class Hierarchy, Workflows and technical design document.
• Provided technical insight and direction on project initiatives from PEGA expertise perspective
• Designed and developed the User interface for the application by creating the harness and section rules
• Created Data classes and DB tables for integrating with external systems.
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Used BIX to extract all BPM data: Work details, Assignments and Processes.
• Participated in the requirements gathering and analysis with the business users.
• Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality Assurance.
• Created product rules and migrated zip files from development to QA, UAT & monitored Performance when regularly.

Environment: PEGA PRPC 5.5sp1, CPMHC, CTI, SQL, HTML, XML, and Oracle 10g, Web logic, UNIX, JAVA, MS Visio.

Confidential, FL

Pega Developer

Responsibilities:

• Managing status calls with client every day on incident &problem tickets.
• Implemented work flows part of day to day business operations
• Monitoring the performance of the system and sending the daily report.
• Understanding the problems faced by team members and giving the best possible design
• Implemented SLA’s and agents to automate the work processing.
• Shouldering overall responsibilities to understand Client Processes and to workefficiently to meet targets and deliver solutions in accordance with Cognizant quality control standards and business practices and procedures
• Providing the on-call support for major releases.

Environment: Pega Rules Process commander V6.1 Sp2, oracle 10g, web sphere, Fiddler, Visio 2003,Windows and Unix

Confidential, Charlotte, NC

Java Developer

Responsibilities:

• Participated in analysis activities, software design and design reviews.
• Wrote many design documents by using UML methodology (sequence diagrams, activity diagrams, class diagram) following the Rational Unified Process (RUP).
• Utilize MVC2 based STRUTS framework for Web tier developed using Eclipse.
• Developed JSP pages using Struts Tag Libraries and JSTL.
• Used Struts Validate Framework for handling the validations.
• Designed and developed EJB components (Session Beans) using Session Facade, Business delegate and other EJB design patterns.
• Wrote Data Access Objects for implementing the Data Access and persistent logic.
• Designed and developed Oracle objects (Tables, Stored Procedures, Triggers).
• Used ksh scripting for loading data.
• Worked extensively on designing directory structure of the web tier and configuration and packaging of web tier resources.
• Provided support in environment management and deployment of J2EE components on Web Logic Application Server.
• Designed and developed XML schema for communication between external partners and transform external XML documents into application specific XML document.
• Used JDBC API for integrating application with Oracle database and developed functions, stored procedures, triggers and SQL Queries using PL/SQL
• Designed user interfaces for different areas in the application where users can enter the information.
• Assisted in Designing and Developing the Database and tables using Oracle 8i.
• Used ODBC for Database manipulations.
• Involved in writing the test plans for different modules.
• Involved in bug fixing which was reported by the users, where it has to be fixed and have to send the status report to quality analyst.

Environment: ASP, HTML, DHTML, VB Script, Testing Tools, Oracle, Windows 98