SUMMARY:

• IT Professional with over 7 years of Software Development experience with strong Object Oriented Analysis. More than Five years of strong experience in Salesforce.com (SFDC) as developer/Administrator and Two years of experience using Java technologies.
• Involved in all the phases of Software Development Life Cycle (SDLC). Delivered technical products adhering to the standards and quality guidelines of SDLC.
• Strong Requirements gathering experience and documentation skills which includes transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Working experience in integration using Cast Iron Tool, Informatica on Demand.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter.
• Experienced both in Agile and Waterfall methodologies.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in building Visualforce Pages, Visualforce Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record, detail and edit pages.
• Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
• Knowledge in developing web - based applications using Java, PHP, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Proficient in developing and implementing Web service integration.
• Experience in J2EE architecture, design patterns, objects modeling using various J2EE technologies and frameworks.
• Developed applications by using JSP, JSTL, HTML, AngularJS, JavaScript’s, and Ajax.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk
• Experience in designing, developing and deploying J2EE applications on Apache Tomcat, JBoss etc.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Expertise in working on APEX Web Services API (SOAP, REST), Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization
• Flexible, enthusiastic and project oriented team player with solid communication skills to develop creative solution for challenging client needs.
• Experience of working with diverse database platforms including Oracle, SQL server.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS:

SALESFORCE.COM Technologies: Sales Force CRM, Apex Language, Apex Classes / Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, SOAP & REST Services, AJAX, Validation rules, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management, Automation, Custom Objects, Apex Data Loader, SOAP/REST API, HTTP/HTTPS, FTP.

SALESFORCE TOOLS AND INTEGRATION TOOL: Force.com, Cast Iron, Eclipse IDE, Apex Data Loader, Informatica on Demand, Microsoft SQL server

PROGRAMMING LANGUAGES: Java/J2EE, Apex, SQL, HTML, XML, Java Script, JQuery.

RDBMS: MS Access, Oracle, SQL Server, PL/SQL.

MS-Suite: MS-Word, MS Excel, MS-Project, MS Outlook.

SDLC: Rational Unified Process (RUP), Use Case Diagram, State Diagrams, Entity Relationship Diagram, Agile Methodology, Waterfall Methodology.

PROFESSIONAL EXPERIENCE:

Confidential, Boise, Idaho

Salesforce Admin/Developer

Responsibilities:

• Configured users, roles, permissions and profiles as per business requirement
• Created custom objects, custom page layouts, triggers, validation rules.
• Configured Salesforce.com profiles and custom object supporting integration and quote.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Developed triggers using Apex for updating Users based on Location records.
• Developed Apex class to format phone/fax/zip code in account object.
• Created User Interfaces using HTML, CSS, AngularJS and JavaScript.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Involved in system integration between Salesforce and other Micron systems, such as SAP, Model N and Micron’s Data Warehouse.
• Developed mapping in multiples schema databases to load the incremental data load into dimensions.
• Used XML serialization for interacting with the database.
• Wrote SOQL and SOSL statements within custom controllers, extension controllers.
• Analyzed and imported thousands of account and contact records using Data Loader.
• Implemented Bulk API using java application for loading data from external systems.
• Implemented Salesforce web services client using Salesforce web services API, Java, XML and partner WSDL.
• Data Validation for the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Used error handling techniques to handle the errors and send emails upon the severity of the error.
• Implemented S-Controls to manage sales plan call sheets within Salesforce, capturing data and call activity.
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment and worked with SVN.

Environment: Java, APEX, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows.

Confidential, Pataskala, OhiO

Salesforce Admin/Developer

Responsibilities:

• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Develop and configured the Salesforce.com instances and force.com applications.
• Developed Custom business logic using Apex (Classes, Triggers, Components, JavaScript’s, CSS3, HTML5), Visualforce Pages and Controller Classes for various functional needs.
• Strong Requirements gathering experience and documentation skills which includes transforming business requirements into user requirement specification, Functional Requirement Specifications Document.
• Worked on SFDC Administrative tasks such as creating Profiles, Roles, Users, Page Layouts, permission sets etc.
• Execute and configure reports and dashboards based upon reporting needs of customers.
• Manage ongoing support requests and administrative needs of users.
• Execute and configure all point-and-click development (e.g. workflows, validation rules, formulas, custom objects, custom fields).
• Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Configured the Case Management Process.
• Implementation support services at various SDLC stages like custom development and production support (code reviews, bug fixing etc.).
• Deployed Apex using Force.com IDE, Chain sets,Force.com Migration Tool and Web Services API(SOAP).
• Implemented Classes, Interfaces and Keywords.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL, Batch apex and DML queries.
• Created Visualforce pages as per the client requirements and customizing Partner portal using various components working across various SFDC implementations covering Sales Cloud, Service Cloud.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Deploying applications from Sandbox to Production using Change Sets.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Created various Analytical Snapshots to schedule various report generations.
• Integrated SAP with Salesforce.com with using SOAP web services.
• Developed various Reports involving custom objects and standard objects
• Modeled core Agile Methodology principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of sprint methodologies across the enterprise.
• Worked on App exchange for LEAD, CASE management’s.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader, HTML5, JavaScript, JQuery, SOQL, SOSL, Force.com IDE, SOAP, Agile Methodology, Batch Apex jobs.

Confidential, Hauppauge, NY

Salesforce Admin/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, REST API, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP, Cast Iron tool.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, WebServices API.

Confidential, Texas

Java/UI Developer

Responsibilities:

• Interacted with the client for gathering the requirements during design, development and implementation phases.
• As part of the Agile team worked on estimate releases, tasks with development manager and allocated work for development and testing team.
• Involved in designing the architecture for the project using Struts Framework and Hibernate.
• Develop the web application using Struts, JSP, HTML, Cascading Style Sheets (CSS) and JavaScript Implemented the application using J2EE design patterns like Struts, Singleton, DAO (Data Access Object), DTO (Data Transfer Object).
• Template development for a Java based search platform using JSP/JSTL.
• Implementation and designed applications, user interfaces (UI), websites and e-newsletters using cross-browser compatible HTML & CSS, Ext JS 4.0.
• Implemented Oracle database access through drivers.
• Developed SQL stored procedures for usage within message flows.
• Extensively used the Tomcat Server for application development and production.
• Involved in unit testing, system integration testing and enterprise user testing

Environment: J2EE, Struts, JSP, Hibernate, Java Mail, XML, XSLT, DOM, SAX Parser, JavaBeans, JavaScript, CSS, HTML, DHTML, Oracle, Tomcat, Apache Ant, J2EE design patterns.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Implemented Model View Controller (MVC) architecture Using Spring framework at the Web tier level to isolate each layer of the application to avoid the complexity of integration and ease of maintenance
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, Servlet, JSP, Tomcat, MySQL.