PROFESSIONAL SUMMARY

• Result Oriented IT professional with over 8 years of progressive experience in the IT field including 5+ years of experience as a Salesforce CRM Administrator,Developer.
• Excellent programming skills and strong Object Oriented programming concepts (OOP).
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader, Cast iron etc.
• Expertise in Salesforce technologies that is, APEX, Visualforce, Webservices, and APIs.
• Successfully Developed and consumed SOAP Webservices.
• Have experience in Siebel to Salesforce integration.Used Demand Tools for data management.
• Analyzing Data Management Requirements
• Experienced with integration of AppExchange applications (Apttus, Conga, Exari, S - Drive)
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Worked on Implementation of Security in veeva CRM and Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications
• Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server, TSQL and Oracle PL/SQL.
• Strong knowledge in resolving on-going maintenance issues and bug fixes; monitoring Informatica sessions as well as performance tuning of mappings and sessions.
• Expertise in Data archival and Data migration, ad-hoc reporting and code utilizing SAS on UNIX and Windows Environments.
• Self-starter who is proactive and quick learner with perseverance, strong work ethics and a never-ending zeal to better the best.
• Hands-on experience in various phases Software Development Life Cycle (SDLC)
• Expertisein soft skills including good communication skills, quick learning and multi-tasking are my key strengths. As a part of project assignments, I have been a part of Application Maintenance,Operations Support and Issue analysis, Bulk Data Migration, Server Upgradation, Installation and Implementation of New Customization.
• Comfortable using and hands on experience in BMC AR Tools like AR User Client, ARAdmin Tool, BMC Developer Studio, AR Import, AR Migrator, Data load, Data Management Tool (DMT)
• I had worked extensively on Remedy 7.5 and have sound knowledge of the product and most of its features and modules like Incident management, Change Management, Problem Management, Asset management, Contract Management, Product Catalog, Solution Database, Task Management, SLM,and Approval Cycle etc. Salesforce.com Skill-Set Highlights
• Excellent communication, analytical, interpersonal and presentation skills with 401 certification.

TECHNICAL SKILLS:

Salesforce.com Technologies: Sales Force CRM, Sales Force Administration, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Foorce.com Excel Connector, Force.com Platform

Languages: SQL, XML, HTML, ANT SCRIPT, APEX, JAVA SCRIPT

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Operating Systems: Windows NT/2000/ XP/7/8

Programming: C, C++, Java.

Databases: Oracle 8/ 8i/ 9i/ 10g/ 11g, MS Access

Methodologies: AGILE, ASAP, Solution Manager and Rapid Application Development (RAD)

Other Tools: Sales force CRM, Demand Tools, Dupe catcher, Data Loader, Eclipse IDE, SOQL Explorer, Aprimo DAM Tool, TIBCO, MS Office Suite (Word, Outlook, PowerPoint, Visio, Excel, Access, MS Project).

PROFESSIONAL EXPERIENCE:

Confidential, Boca Raton FL

Sr. Salesforce.com Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, forsalesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Verification and validation of data governance, data quality, data management and data policies through the project life cycle as well as after application is deployed.
• Verification and validation of data governance - data quality, data management and data policies review sessions with business stakeholders.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE withforce.complatform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visual force and Apex Languages.
• Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates usingCSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Experience in complex handling APTTUS - Configure, Quote and Contract management application
• Implemented various AppExchange tools business processes like Apttus CLM, CPQ etc.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment: Saleforce.com CRM, Force.com platform, Apttus, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows

Confidential, St. Louis, Missouri

Salesforce.com Administrator/Developer

Responsibilities:

• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, and PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML and Visual force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Eagan, MN

Sales force Admin/Developer

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based 'Force.com Eclipse IDE Plug-in' tool and Visual force technology.
• Developed APEX triggers, classes, Visual Force pages.
• Handling Conga Report enhancements and Apttus approval flow maintenance.
• Worked with Eloqua marketing automation suite for email, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Created and Customized the Dashboards and Reports with Sales force PRM.
• Performed fields mapping of Sales force and Legacy CRM systems.
• Implemented full life cycle of SalesForce.com using Marketing Cloud within NCR. Experience with Veeva, iRep within SalesForce.com.
• Provide VEEVA Admin support for adhoc tickets and completing them within established timelines.
• Also involved in understanding requirements for data migration model of third party and mapping the same with VEEVA model.
• Strong Knowledge in VEEVA Salesforce.com Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Extensive experience in analyzing organization processes, converting business workflows into exact VEEVA Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Managing the end-to-end technical delivery for multiple Sales force, Veeva, and Siebel and custom applications
• Involved in system integration using Call Outs, Triggers and Out bound messaging.
• Performed data migration into Sales force application using apex data loader through CSV files.
• Involved in querying Sales force tables using SOQL&SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard
• Involved in UNIT testing and Integration testing.

Environment: Saleforce.com platform, a, Apttus, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows 7

Confidential, Los Angeles, CA

Sales force Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match functional needs.
• Worked in three different production instances within the organization, involved in various configuration and setup activities and in production support.
• Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit application needs.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, JQuery and AJAX.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Utilized Cast Iron for integration of cloud premise systems.
• Exposure to various latest features of sales force like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Designed and implemented the solution by customizing various sales process standard objects like Leads, Contacts, Accounts, Opportunities, Cases and solutions of SalesForce.com (SFDC).
• Created workflows and tested mappings and workflows in development, test and production environment.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
• In charge of the deployment and complete setup in 3 production instances, used Eclipse and change set for deploying.
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Actively involved in requirements gathering and was responsible for collecting the requirements from the end user.
• Designed, developed and populated the entire database using ER model diagram and SQL.
• Designed the front end for users of different roles (employees, manager) and also used stored- procedures to access the data.
• Participated in various user meetings to document business requirements.
• Interacted with other developers to communicate various technical issues.
• Developed programs in Java on Unix to incorporate functionality as specified in the requirements.
• Used Java Beans to incorporate business logic.
• Used JDBC to connect to database and extract data using SQL queries.
• Participated in various group meetings to understand the requirements for new projects.
• Interacted with senior developers to resolve code defects and thus carried out troubleshooting.
• Converted business specifications into technical requirements and thus designed programs.
• Participated in various manual and automated testing of web-based applications.

Environment: Java, J2EE, JSP, Apache Server, Java Script, JDBC, MySQL, and Linux.