SUMMARY:

• Having 8.5 Years of experience in Siebel CRM. My technological forte is Siebel. Have diversified experience across siebel applications like Siebel loyalty, Siebel Communications, Siebel Financial Services, and Siebel Call Center, Sales and Marketing.
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services.
• Extensive hands - on experience on Siebel EAI, Web Services,HTTP,VBC, EBC,Data Mappings, File Transports, Siebel XML Converters, WSDL, XSD, JMS, Business Services, EAI Performance Tuning.
• Siebel experience includes Configuration, Scripting, Workflows, EAI, Smart Scripts EIM and Administration, production support and business analysis.
• Designed and Developed/Published various Inbound/Outbound Web Services to enable real time integration with Siebel for the vendors.
• Experience in designing and configuring Siebel Security, Smart scripts, EIM, Siebel Assignment manager, Server administration, and Runtime events, Personalization, DVM and State Models.
• Efficient in integrating Siebel application with External applications using JMS and MSMQ Middle wares.
• Expertise in configuring Siebel email Inbound & Outbound Integrations both Structured and Unstructured.
• Knowledge in Integration of eMail server with Siebel Server by configuring Communication Drivers and Response Groups.
• Worked extensively with business team on the requirements and Solution blueprinting.
• Efficient in handling critical change requests coming from customer end within a stipulated time frame. Possesses excellent time management skills in tackling various issues.
• Excellent knowledge of best implementation practices, implementation issues, QA, deployment process, defect resolution process, support process, CRM fundamentals and technical documentation Involved in developing/updating Functional and Technical design documents.
• Solid experience in onsite--offshore model. Successfully led onsite-offshore team for 3 implementations from onsite.
• Closely worked with business users/BAs to analyze, gather, and map requirements, solution recommendation, scope, costing, prototype, and implementation.
• Delivery and solution oriented, committed to customer satisfaction, self-motivated team player and good communication and interpersonal skills.
• Excellent hands on experience on Oracle BI Publisher and Integration.
• Creating and updating Presentation Model and Physical Render Siebel openUI.
• Mapping Presentation Model and Physical Renderer in Manifest file.
• Having conceptual knowledge on EBC’s, JQuery and Shell scripts.

SKILL SUMMARY:

CRM: Siebel Tools 8.1.1/8.0/7.8. x/7.5.x, include Siebel loyalty, Siebel Communications, Siebel Financial Services, and Siebel Call Center, Sales and Marketing

Operating System: Windows NT 4.0/98/2000/XP, UNIX, Sun Solaris

Programming Languages: C, JavaScript, XML, HTML, Siebel eScript / VB script, SQL, PL/SQL, Shell script

SAAS: Sales force, Apex, Visual force

Databases: SQL Server 2000, Oracle 10g/9i/8i/7

Others: TOAD, SQL Plus, XML SPY, SoapUI 1.6

PROFESSIONAL EXPERIENCE:

Confidential, Fortworth, TX

Siebel Technical/Team Lead

Responsibilities:

• Daily interaction with the client for requirement gathering and seeking the clarifications upon ongoing implementations.
• Design and develop Siebel user interface and EAI (Enterprise Application Integration) for integration with other software applications like SFDC, including set-up activities.
• Involved in integrating Siebel with external system called sales force by using JMS.
• Developed interfaces with external systems using Siebel Workflows, Siebel EAI Adapter, EAI XML Converter, EAI HTTP transport (Design and Develop EAI XML Interface connecting Siebel EAI).
• Involved in the Open UI upgrade project planning, completely and came up with all the tasks needs to be executed.
• Work closely with Database team, infrastructure team and others to integrate their applications with Siebel applications.
• Designed and developed Siebel Virtual Business Components for real-time legacy integration.
• Worked on EAI Data Transformation engine to map the Inbound and Outbound Integration Objects.
• Implementing complex business scenarios (Change Requests) using e-scripting. Since business scenarios were very intricate it demanded high amount of scripting to meet the requirements.
• Created workflows/WF Policies/Batch Process as per business requirements.
• Developed Custom business services to roll down team members to Regions and Sites.
• Troubleshoots Siebel issues across multiple environments. Duties include gathering business requirements, preparing specifications, coding, testing, debugging and documentation including Solution design, technical design documents.
• Implemented User Inbox Notifications using Siebel Workflow policies.
• Provide assistance with Defect Resolution and troubleshooting.
• Always adhered to follow Siebel Best Practices where ever it is required. Modules Implemented:
• Using MSMQ, Integrated SIEBEL application with SFDC application for creating Accounts in Siebel.
• Using Web service, Integrated SIEBEL application with SFDC application for associating sales reps to
• Accounts created in Siebel.
• Designed Siebel application to handled Sales territory hierarchy.
• Siebel Account Management
• Siebel Employee Management
• Siebel Actuate Reports
• Siebel EIM Data load for Account and Employee
• Siebel Master Data Administration.

Environment: SIEBEL Application v8.1/8.1.4, Windows XP, 7, Oracle 9g, 10g2

Confidential, Fortworth, TX

Siebel EAI Sr. Developer/Lead

Responsibilities:

• Involved in integrating Siebel with external system SABER using web services.
• Developed new workflow to generate reject letters using EAI Siebel Adapter, EAI Data Transformation Engine, and Integration Object.
• Performed administrative tasks like creating users and assigning them privileges to groups
• Developed custom business service for transition of Campaign Members from one campaign to another campaign
• Developed new custom business service to create response, service request, Order and activity.
• Developed new interfaces to support Account management on (.net application), which involves creating web services, workflows, workflow policies, Integration Objects, and business Services.
• Developed and created Inbound Web Service ‘MM CAMP CON, which consists of Create Contact, Assign to Campaign, Update Contact, and Update State License Info.
• Developed New Inbound, Outbound and Data Entry Smart Scripts for Campaigns to create Response, Service Request and orders.
• Developed Siebel Workflows, Workflow policies and RCR’s to meet the customer requirements.
• Altered Web services as per the change requests for fine tuning the performance issues.
• Implementing complex business scenarios (Change Requests) using e-scripting. Since business scenarios were very intricate it demanded high amount of scripting to meet the requirements.
• Created workflows/WF Policies/Batch Process as per business requirements.
• Helped other team members to understand requirements and develop required functionality.
• Worked with Workflows, XML, DTDs, Integration Objects, HTTP and MQ Series as the transporting agents
• Designed and developed the Outbound Web Service to send Accounts, Address, Orders, and Adjustments to SAP.
• Developed Integration Workflows to handle the integration task from receiving the external message, parsing the message, converting into XML and Updating Siebel database and vice versa.
• Using Web service, Integrated SIEBEL application with SABER for retrieving the PNR details and Customer information’s.
• Siebel Loyalty Management

Environment: SIEBEL Application v8.1/8.1.4, Windows XP, 7, Oracle 9g, 10g2

Confidential, Richfield, MN

Siebel Team Lead/SR. Developer

Responsibilities:

• Responsible for designing of Technical design documents for Integration between Siebel and external system for Customer express 4.
• Prepared interface data mapping documents for Integration
• Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter.
• Worked on Web Services and Workflows to integrate Siebel with other applications
• Created and Identified Siebel Internal Integration Objects and mapped to External IO’s according to Business Requirements using Data Mappings and DTE and dispatching using EAI Dispatcher Service .
• Configuring different EAI objects like Integration Objects, Workflows, and Business Services.
• Involved in writing new Business components, Business Objects and making changes to the existing Business components, Business Objects.
• Implemented Scripts in BC, Applet, Application and Business Service.
• Customization of Business Services, Integration Objects, Business Objects, Business Components, Applets, Views and Screens to match the requirements.

Environment: Siebel 7.8, Siebel Finance, Siebel Tools, EAI.

Confidential, California

Siebel Technical Lead

Responsibilities:

• Understood the existing business process and functional requirements of the project by interacting with client and end users. Involved in analysis of project requirements and design Responsible for Root-Cause-Analysis (RCAs) for any issue.
• Helped client to define requirements and prepare requirement specifications.
• Impact analysis of new requirements on the existing Process.
• Worked as a Siebel Application Developer
• Extensive experience in various areas like UI Design, Configuration, eScript, Workflows.
• Helped offshore team to understand requirements and develop required functionality.
• Prepared design plans and user manuals for future reference and guidance
• Deployment of the new changes or enhancement in application from development environment to UAT environment and finally in production.
• Worked on Promotion Planning, Fund Management.
• Worked on Unit Testing, Support for Systems and UAT Testing
• Have exposure to server level activities and admin tasks.

Environment: Oracle 11g, Siebel eConsumer, Windows Server 2003

Confidential

Siebel Technical Lead

Responsibilities:

• Responsible for doing the impact analysis and preparing the technical design documents.
• Responsible for Root-Cause-Analysis (RCAs) for any issue.
• Developed integration scenarios by using Web services both Inbound and Outbound with external systems like billing and provisioning systems.
• Designed workflow architecture, configured workflow policies, actions and business services for activities such as EAI, Assignment Manager and others.
• Configured the Workflow Manager by creating Workflow Objects, Workflow Components and Workflow Component Columns for database operation.
• Used Workflows on the Business Components to invoke Business Services
• Developed custom workflows, Web Services, Business Services and Integration Objects.
• Created Integration object for Siebel and External System, and developed business service in Workflow for conversion of data. Used EAI HTTP transport, EAI xml converter and EAI Siebel adaptors.
• Created Inbound and Outbound Web Services for Integrations between Siebel and External System.
• Worked EAI HTTP Transport services to retrieve data from External System.
• Prepared interface data mapping documents for Integration of portal with Siebel
• New workflows created to automate the integration process.
• Worked on development of custom integration objects for real-time interface development.
• Worked on development of EAI data maps named subsystems for real-time inbound integration.
• Successfully resolved critical issues in the areas of efficient workflow design product configuration and process integration.
• Worked extensively on designing Integration Objects.
• Involved for writing Custom Business Services using eScript, which will implement XML/HTTP framework to interact with external application.
• Created Workflows for Inbound communications and deployed as Web Services.
• Created Custom Business services to Parse and modify the Siebel Hierarchal Message structure and Property sets.
• Involved in customization of signals, variable maps and Data maps.
• Using Web service, Integrated SIEBEL application with different external system like Billing, Clarity, and Electronic Systems for retrieving the Billing details from billing system, provisioning details from clarity.
• Siebel Order Management

Environment: SIEBEL Application v8.1/8.1.4, Windows XP, 7, Oracle 9g, 10g2

Confidential

Siebel Developer

Responsibilities:

• Team member responsible for configuring the Siebel Application using Tools.
• Customization of Business Services, Integration Objects, Business Objects, Business Components, Applets, Views and Screens to match the requirements.
• Customization of Joins, Links, MVG, Pick lists and Drilldowns.
• Involved in customization of Static and Dynamic pick lists, created customized links and joins
• Customized MVG using MVLs, MVFs, MVGs and Associate Applets
• Extended the base behavior by using different type of user properties
• Involved in adding business logic into applications using user properties
• Written scripts at business component and applet object level to fulfill the requirements
• Created business services to implement complex business logics
• Customized the user interface object definitions to map data from BO definitions
• Involved in creating unit test cases and coordinate for testing with testing team
• Performing Server side scripting in Applet, BC and Business Service level.
• Involved in gathering of user requirements and developed high-level and detail design documents.
• Designed and Configured the Siebel Financial Services & Call Center applications i.e. Configured UI/BO/DO layers as per the requirements.
• Designed applets, views and screens, enabled the applets to display on web in different modes. Used the built-in web templates. Created pick lists, drill downs.
• Customizing Business Objects, Business Components, Applets, Views and Screens to -match the requirements using Siebel Tools.
• Configured the Views, Drilldown with Customer Name, which resulted to, desired "Customer Info" View.
• Created Integration Object, Business Services for integration using eScript. Created Business services to generate XML files of Product, Account and transaction list using eScript.
• Designed Integration Process between Siebel and Web application to create/Update an opportunity and create an activity at Siebel for every transaction done from the application.

Environment: SIEBEL Application v8.0/8.1 Windows XP, 7, Oracle 9g, 10g