PROFESSIONAL SUMMARY:

• Highly organized, logical, process - oriented certified professional with over 13 years IT and telecom experience including 5+years’ experience in the Confidential CRM Platform as Sr. Salesforce Developer, Administrator & Business Analyst.
• Experience in Finance,, E-commerce, Telecom, Insurance and Enterprise ERP brings excellent business analyst and project management skills to the organization in implementing new projects using Agile or SDLC waterfall methodologies to strategically align with company performance, competitiveness and profitability.
• Strong knowledge of CRM processes like Sales, Marketing, Customer Service and Strong knowledge of the entire Setup in Salesforce and APEX programming.
• Excellent Understanding of both Sales and Service cloud processes.
• Have created Custom Objects, Custom Fields, Record Types, Workflows, Data Validation Rules, Custom Tabs, Page Layouts and Reports, Lookup & Master-Detail Relationships, Junction Objects.
• Worked on Data Migration and Data Loading using Apex Data Loader and Import Wizard.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation for 300 business partners.
• Have worked on Standard Objects like Accounts, Contacts, Opportunities, Cases and Leads and did customization on the same.
• Experience in developing apex classes, triggers, Visualforce Pages, SOQL and SOSL Queries. Worked on Web Technologies like XML, Java, HTML, Java Script WSDL and SOAP.
• Underwent on Confidential CRM Platform which includes Salesforce Administration, Apex and VisualForce.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards, tasks and events.
• Proficient in designing of custom objects, custom formula fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Proficient in security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
• Web services API for implementing web services in the application for access to data from different users . Experienced in Batch jobs, Bulk triggers, Future methods, and Test Classes.
• Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Experience in Implementing and executing System Logs and Debug Logs.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.

PROFESSIONAL WORK EXPERIENCE:

Confidential, San Francisco, CA

Sr. Salesforce Developer & Admin

Responsibilities:

• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Workflow Rules, Approval Processes and Visual Force pages.
• Configured Confidential to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)

Environment: Confidential platform, Salesforce1, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Plano, TX

Sr. Salesforce Developer

Responsibilities:

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Migrated data from Oracle database to Salesforce database using DataLoader and completed the configurations which was in Oracle Application to Salesforce platform.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

Environment: Confidential platform, Salesforce1, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, Java, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Westchester, IL

SFDC Developer

Responsibilities:

• Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Complete implementation of the business unit’s need for Salesforce to manage their Sales/Service requirement. Configured and customized Confidential to meet business requirements - including objects, fields, page layouts, workflows, approvals and validation rules.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Reviewed AppExchange applications for functionality and security risks.
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Integrated Salesforce with Tableau for Market Analytics.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), VB.NET, Data Loader, Tableau, HTML,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Plano, Texas

Salesforce Administrator and Developer

Responsibilities:

• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extracted the data from Confidential application into the external databases (Oracle 10g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Integration with Oracle ERP systems
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for architecting profiles, roles, public groups, queues, permission sets, sharing settings.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Implemented Confidential customizations and drove User Acceptance Testing (UAT) in different environments.
• Review AppExchange applications for functionality and security risks.

Environment: Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), VB.NET, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Irving, TX

Salesforce Administrator and Business Analyst

Responsibilities:

• SFDC requirement elicitation, converting business requirements to technical specifications, designing the solution and work closely with Stakeholders, Architects, Developers, QA and Deployment teams
• Configured Confidential to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked in a software engineering/delivery environment as part of an agile team that followed modern DevOps practices around continuous delivery, testing, and maintenance.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
• Involved in Case Management with Workflow & Approval Process, User Entitlements and
• Role hierarchy for Confidential Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Queues, Public Groups and Email Templates.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.

Environment: Confidential CRM Application Platform, Apex Language, Visual Force, S- Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential, Addison, TX

Software Engineer

Responsibilities:

• Analysis of business requirements and existing SCM system.
• Responsible for the whole application, design, and development and testing.
• Design and development of framework for the application.
• Developed front end usingJSPandJavaScript.
• Performed data handling inOracle ERP database,which needs to be updated every day using Information Highway.
• DevelopedOracle PL/SQL procedures, packages, cursors and triggers.
• Developedmodule (Report and Upload), which includes report frameworkand coding of all reports.
• Involved in identifying critical changes and solution discussion sessions with architects, Infrastructure team, BA’s, SME’s and PM’s.
• Proposed best solutions and designs to implement the business requirements in a cost effective approach and with good quality.
• Defined test cases, test data, validated system integration environments, and individual functions which affect the overall solution delivery and production implementation.
• Liaised with development staff to ensure applications are functioning as specified, overseeing system testing and project implementation.

Environment: Oracle PL/SQL, XML, Business Intelligence, JSP, Java Script, testing

Confidential, San Diego, California

Software Engineer

Responsibilities:

• CDMA network planning and with Lucent system.
• Performance and cluster optimization of Sprint CDMA in Colorado network.
• Designing New Sites and Site modifications to improve coverage and reduce interference using Planet EV.
• Link budget planning and analysis.
• Periodically presentation of various ECP reports related to network performance.
• Antenna Selection for Cell sites based on clutter requirements and propagation model.
• Installation of Repeaters and Boosters for in building and outdoor coverage related problems.
• Follow up with FCC licensing procedures with Site Acquisition teams.
• Maintaining and monitoring daily performance and Alarms stats across the network.
• Q-chat Alpha testing in Denver market. Q-chat launch in Denver market is first in USA.
• Using Putty or Optima tool to perform real-time translations and switch access.
• New site optimization and drive-test analysis using Wind catcher and Agilent Nitro.
• PN planning for all existing cluster and proposed sites.
• Handover definition in CDHNL AND CDHFL and Neighbor definition on FCI.
• Optimization of Soft handoff traffic by optimizing various parameters like T ADD, T DROP, T COMP, and T TDROP along with soft slope for Dynamic soft handoff criteria and definition entered through CEQFACE.
• Definitions of various inter frequency hand off for border cells.
• Analysis of Drive tests and resolution of technical problems like Call Drop, Hand over failure, Bad Ec/Io and various quality related issues using post processing tool like Wind catcher and Agilent Nitro Parameter planning and optimization for CDMA network like Search window size, PTO, CBR attenuation to maintain the required KPIs.
• To carry out Sensitivity check for BTS using CLM tool on Periodic basis.
• Up gradation of Carriers and supporting hardware according to traffic requirements
• Preparation and maintenance of detail network database.
• Resolution of customer complains related to CDMA network coverage and Quality.
• Identify performance problems and correlate them with performance metrics and translations.
• Integrate and optimize new sites and carriers into the system and assure successful handoffs to neighboring cells.
• Perform detailed analysis of baseline drives, both phone data and pilot scanner data, for new
• Sites and cluster areas of drop calls, poor Ec/Io and FER
• Re-tune Colorado 800Mhz lower 120 channel frequencies.
• Adding 900 MHz channels to offset the capacity requirement during re-tune work.
• Mitigating Public safety issues through Spectrum and public safety companies.
• Resolve co-channel and external interference issues using spectrum Analyzer
• Performance and cluster optimization of Nextel IDEN network in Northwest and Boulder cluster in Colorado market.
• Performing Radio propagation modeling and prediction to determine cell site location.
• Monitoring daily stats on Skynet and SkyHawk tool.
• Drive-testing with Agilent Nitro tool and post processing drive test files to fix Drop calls using
• Actix Analyzer and MapInfo.
• Create NTM tickets for BR add and BR removals as required.
• Designing Site-modifications on Agilent WIZARD tool to improve coverage or reduce interference.
• Making necessary network parameter changes on Scotty tool and site designs to accommodate the re-tune.
• RF Link-Budget analysis.