EXECUTIVE SUMMARY:

• Over 6.5 years of experience with Sales force CRM as Sales force Team lead /Technical Architect and Developer in Salesforce.com along with more than 11 years of experience in a software development/information technology.
• SFDC Development environments (Apex, Triggers, Visual force)
• Proficiency in test - driven, agile development.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Extensive experience in data migration and integration using Data Loader
• Extensive experience in analyzing business requirements, and converting to Sales force custom objects, lookup relationships, junction objects, master-detail relationships
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements

SKILLS:

• Experience managing implementation project
• Strong analytical and problem solving skills
• Deep knowledge of the Sales force product lines
• Solid understanding of Internet Technologies and cloud computing
• Solid understanding of data management and database Concepts
• Familiarity with the development life cycle
• Design and implement successful solutions
• Anticipate and mitigate risk
• Meet and manage customer expectation
• Increase customer confidence
• Consistently deliver effective business solutions
• Manage solution delivery and issues that arise
• Build solutions that are scalable and maintainable

TECHNICAL SKILLS:

Sales force.com: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, sales force.com.

PROFESSIONAL EXPERIENCE:

Confidential

Sales force Technical Architect/Sales force Tech lead

Responsibilities:

• Understanding of the product from functional perspective, able to map requirements to technical features.
• Experience in implementing projects using agile methodologies.
• Ability to successfully collaborate with multiple teams across the globe.
• Understanding of entire SDLC process and various methodologies.
• Experience in Analysis, Requirement gathering, Elicitation and testing.
• Good experience in developing high impact presentations (PPTs) for internal and external customers. and comfortable presenting to C-level executives, and senior business and technology leaders.
• Ability to conduct walkthroughs, workshops and meetings involving various business stakeholders.
• Ability to build and maintain client relationships, able to comfortably converse with all facets in the client's organization.
• Work with the application development teams throughout the development life cycle.
• Stay current with emerging industry trends.
• Ability to take initiative and ownership on tasks.
• Good written and oral communication.

Confidential

Sales force lead/ Architect

Responsibilities:

• Involved in requirement gathering from users.
• Design Requirement documents and functional document for the development team. set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com.
• Responsible for incident management and product support activities worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Used Visual force in development mode to change the behavior and appearance of Visual force components.
• Used Visual force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages...
• Used Pick lists, Dependent Pick lists, Record Types to enforce data quality.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Used Process Visualize to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.

Confidential

Team Leader

Responsibilities:

• Configured Identity Confirmation and Login Restrictions
• Configured User Interface settings configured the Company Profile.
• Customized Profiles and created custom fields
• Responsible for gathering requirements from key users.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented app-exchange applications.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Software Engineer

Skills: java, Dot net and oracle.

Responsibilities:

• Developed high-quality code, established development standards. served as a technical resource and mentor for the team. worked with the user group for gathering requirements throughout the planning and implementation. provided ongoing maintenance and administration services including periodic data cleansing.