SUMMARY:

• Business Consultant / Managed Service Expert / Transition & Transformation
• 19 years of multi - disciplinary experience in sales, strategy, marketing, operations, project management and strategic partner development.
• Excellent ability to inspire confidence, create and communicate vision and sales target accomplishments. Trusted Service, technology and business advisor to customer units and managed services expert in pre-sales & post-sales support.
• Utilizing MBA finance and SAP FICO experience and knowledge to provide best financial models to clients.
• Extensive experience in leading presales engagements in North America, Middle East, Africa and Asia markets - worked as Engagement lead, Account Commercial Responsible (ACR), Customer Solution Responsible (CSR), Customer Fulfillment Responsible (CFR)
• Compelling and winning solution development
• Successfully led Network & IT MS engagements for many Telecom operators
• Worked on various commercial models - T&M, fixed price, hybrid pricing, work package, bucket of hours, normalized Change Request
• Contract negotiations and risk/reward model
• Led due diligence program - questionnaire development to determine: customer baseline & savings, to-be model, tools, processes and HR stream
• Financial Due Diligence and Analysis. Based on revenue and costs, performing make or buy analysis transfer of employees in contracts to Confidential and rebadging process, building up fully loaded personnel cost along with HR & finance, internal and external communication plan, launch of operations and business transformation
• Define SLA, KPI, OLA and WLA for all contracts and ensuring client stakeholder needs are met
• Ramp up of resources - hiring plan for Confidential employees, subcontractors,
• Implementation of Confidential tools & processes
• Offshoring/Right-shoring to Confidential GSC
• Efficiency & Synergies build across different functions
• Customer Governance & Reporting on regular basis
• Extensive experience in performing all steps of sales engagement for in-sourcing & outsourcing, it covers all areas from opportunity identification, feasibility study, solution design, costing, due diligence, pricing, customer negotiation, partner negotiations and contract negotiations.
• Leadership in handling several roles in managed services as engagement lead, due diligence lead, solution lead, account lead and contract fulfillment.
• Highly motivated and energetic to meet customers, experienced to discover customer needs and convert them to solutions and opportunities. Innovated new financial models to increase revenue, reduce cost, enhance quality of delivery or reduce time to remedy.

PROFESSIONAL EXPERIENCE:

Business Consultant

Confidential

Responsibilities:

• Understand client needs to provide cost optimization, revenue generation and business transformation consultancy services.
• Provide consultancy to identify, define and measure key service indicators for clients
• Support clients in preparation of new RFPs and response to proposals received.
• Support client to make better deals in negotiation with vendors/suppliers.
• Provide various cost optimization methods and improve service levels

Confidential, Dallas

Managed Service Sales Engagement Director / Business Consultant

Responsibilities:

• Develop and maintain managed services plan and opportunity, monthly reporting & sales funnel review with business unit, driving all opportunities till contract finalization, ensure competitive and profitable business.
• Led key engagements in North America for traditional wireless/wireline/cable operators
• Work jointly with all key stakeholders, directors, billing team, contracts, legal to get work completed
• Led engagements in New Targeted Areas focus: I&S - railroad / transport, cable companies, energy / utility sector, smart cities, real-estate/ venues, IT Managed Services, OSS/BSS, Cloud/Hosting domains
• Pioneered many digital services as go-to-market package for complete TCO model
• Defined Service level agreements, Key performance indicators, Operational level agreements, Working level agreements in each contract.
• Enter all cost information in SAP and use for cost analysis in the engagement projects.
• Lead transformation in the customer organization to ensure SLA and KPI levels are met.
• Several financially innovative services launched for business needs:
• Small cell as a service for indoor/outdoor/venues for CAPEX saving
• Energy OPEX reduction in sites with complete modernization of energy efficient equipments
• Ground and tower maintenance of sites with modernization of existing assets for OPEX reduction
• Push-to-talk services offering and hosting services, voice over IP for enterprise via operators for additional REVENUE
• Cell on wheels / cell on light truck offerings for CAPEX saving
• Wi-Fi as a service for CAPEX saving
• Advertising as a service for REVENUE generation
• Built an effective onsite & offsite delivery model
• Leading transition team for KPI/SLA, IT, tools & security, and new initiatives to reduce the operations costs.
• Analyze the needs of tools in order to measure and meet the required SLA & KPI.
• Define, evaluate, analyze and suggest any improvement required in WLA, OLA, SLA and KPI.

Confidential

Manager - Network Operations

Responsibilities:

• Responsible for network operations (wireless & wireline), giving planning & projects all inputs for better network, interaction with regulatory authority and related certification (quality) setup. Successfully implemented nationwide numbering plan and network management system RFQ planning, vendor evaluation & implementation. Analyze the needs of tools in order to measure and meet the required SLA & KPI.

Confidential

Manager OSS NOC Wireless Support

Responsibilities:

• Successfully implemented and maintained complete wireless operations support system, network management system.
• Vendor management and define SLA & KPI metrics for network performance and thresholds to alert about the conditions in network to take immediate necessary fixes.
• Evaluate, analyze and suggest any improvement required.

Confidential

Specialist wireless network

Responsibilities:

• Successful in testing & integration of all GSM nodes and providing support after in-service.
• Successfully implemented new numbering plan in Tunisia.

Confidential

Engineer

Responsibilities:

• Responsible for operations & maintenance of different systems in operator network.
• Project work involved automatic roaming and setting up / testing of new switches.