PROFESSIONAL SUMMARY:

• Ten years of experience in IT Development including Four plus years of excellent experience in implementation, configuration and development of Siebel 7.x/6.x.
• Worked on various Siebel Implementations in Marketing, eCommunications, eConfigurator, Siebel Sales, Call center and eFinance modules, which include Analysis, Configuration and Development.
• Experienced in Upgrading Siebel Applications from 6.x to 7.x.
• Good exposure to Siebel Administration, Server Installation and Siebel Enterprise Applications.
• Exposure to entire System Development Life Cycle adhering to best practices and Siebel implementation methodology.
• Good Exposure to ABAP/4 and SAP R/3(3.1H)
• A good team player with effective communication and hardworking.

TECHNICAL SKILLS:

CRM: Siebel 7.7.2, 7.5.3/7.5.2/6.3 , Siebel Tools, eScript, JavaScript eConfigurator (Product Configurator), Siebel VB,Smart Scripts, eFinance, Siebel Call Center, Siebel Sales, Siebel eCommunications, Assignment Manager, Workflow Manager, Siebel Assignment Manager, Siebel Anywhere, eChannel, EIM, EAI, Siebel Server Administration, Siebel VB

LANGUAGES: COBOL, ABAP/4, PL/1, Pl/Sql and Java

GUI: Developer 2000, VB 6.0/5.0

ERP: SAP R/3 (3.1H)

RDBMS: Oracle 9i/8.x/7.x, SQL Server 2000/7.0/6.5 , DB2 UDB 6.2

SCRIPTING LANGUAGES: Java Script, VB Script

TOOLS: DTS, Actuate Developer Workbench 3.2/4.0Winrunner 5.0/6.0, Test Director 5.0/6.0Loadrunner 5.0/6.0, Crystal Reports

OPERATING SYSTEMS: MS - DOS, Windows 2000/NT4.0, Unix, Sun Solaris 2.6

PROFESSIONAL EXPERIENCE:

Confidential, KS

Responsibilities:

• Set-up development and test environments for Siebel ePharma 7.8.2.5.Istalled and configured Gateway Server,Enterprise server and Web Servers.
• Worked on different configuration activities like creating and modifying applets, views, hierarchical picklists, Mvgs, LOVs and the necessary database extensions etc.

Environment: Siebel 7.8.2.5, Siebel 7.5.3 Siebel Tools, eScript, Siebel ePharmaOracle 10.0.2, Windows, TOAD.

Confidential, CA

Responsibilities:

• Worked on different configuration activities like creating and modifying applets, views, hierarchical picklists, Mvgs, LOVs and the necessary database extensions etc.
• Modified “Outbound Communications Manager” business service to in corporate new functionality for Quote approvals process and email routing.
• Developed new function for re-loading Campaign Contacts from the archive tables, using eScript.
• Prepare, activate and apply upgrade Kits using Siebel Anywhere for rolling out the application, as part of quarterly maintenance release activities.
• Worked with Siebel Packager to prepare the installation packages after each of the maintenance releases.
• Worked as primary for post release Production support for resolving trouble tickets.
• As the Siebel Administrator worked on various activities for supporting Remote users and application maintenance.
• Worked on modifying required web templates as part of development for Siebel eService 7.0.4 application.
• Modified Siebel 7.0.4 eMail Response workflow for turning-off the auto-acknowledgement feature.
• Created new Communication profiles and the required Response Groups for handling the mailboxes for UK, Spain, France and Germany.
• Fine-tuned “Communications Inbound Manager” to deal with the increased volume of incoming emails.

Environment: Siebel 6.3, Siebel 7.0.4 Siebel Tools, eScript, Siebel SFA, Siebel Call Center, Siebel eService, Oracle 8.1.7,Solaris, MS SQL Server, Windows, TOAD.

Confidential, CA

Responsibilities:

• Worked on upgrading the Siebel Marketing application from Siebel 6.3 to Siebel 7.7.2.
• Worked on debugging and fixing the post-upgrade errors.
• Modified the existing eScript code to be compatible with Siebel 7.7 and created new scripts to achieve AS-IS business functionality of the existing Application.
• Worked on Database extensibility to add the missing custom extension columns, mapping for EIM Columns and the custom Indices, after the Upgrade.
• Modified the Smart Script for “Thank You Offer” to make it compatible with Siebel 7.7.
• Modified Personalization rules for an applet to display it on the Home Page View (eMarketing).
• Deployed and activated Workflows after the application upgrade.
• Created new Workflow Policies, WF Policy Objects, Policy Components and Policy Component Columns to setup Workflows for Hard Bounce-Back, Double-Opt-In and eMail Response processes for Marketing Campaigns.
• Modified custom Business Services to run them in Siebel 7.7.
• Modified Web templates to accommodate more number of list columns in the applets.

Environment: Siebel 7.7.2, Siebel 6.3, Siebel Tools, eScript, Siebel Marketing/Analytics, Windows, Oracle 9i, TOAD

Confidential, GA

Responsibilities:

• Worked on upgrading the existing application from Siebel 6.3 to Siebel 7.7.2.
• Took Back-up of repositories at various stages of the Upgrade process.
• Analyze and review the log files after the DB Schema Upgrade to ensure that the schema upgrade ran successfully.
• Prepared the Prior Customer repository for the Merge process and ran the Web client Migration wizard.
• Identified and fixed the erroneous Links, Joins, MVLs to bring-up the application after the Upgrade process is complete.
• Fixed various Applets and views for picking-up correct Web Templates and modified the source code for Applet Web templates.
• Used Script check utility to identify the Obsolete methods in all the Customized scripts.
• Modified various existing custom scripts and incorporated the necessary browser scripts using Java Script, for user interaction.
• Created and modified various custom Business Services on client side (Runtime).
• Worked with Symbolic URLs to display external web content within the Siebel application.

Environment: Siebel 7.7.2, Siebel 6.3,Siebel Tools, eScript, SVB, Java Script, Siebel CME, Windows, Oracle 9i, TOAD, Test Director

Confidential, TX

Responsibilities:

• Installed Siebel Client & Tools to set up development environment.
• Performed analysis to develop Proof-of-Concept (POC) for integrating Morgan Markets portal with Siebel application using Siebel EAI.
• Created Integration Objects for inbound integration with Morgan markets Portal.
• Set up the integration workflow as an effort to develop a POC.
• Developed and tuned SQL Queries for accessing Siebel database from Morgan Markets Portal application.
• Developed URLs for the Client Console portal to launch the Siebel application using SWE methods.

Environment: Siebel 7.5.2,Siebel Tools, eFinance, Siebel EAI, JDBC, DAO, SOAP, WebLogic, Windows NT, Oracle 9I, TOAD, Solaris

Confidential, TN

Responsibilities:

• Performed GAP Analysis to map the functional requirements to Siebel Vanilla.
• Designed the Detailed System Design (DSD) for Indexing and Long Term Care solutions based on the preliminary designs and business process flows.
• Configured the Activities screen as a Prototype for Indexing to present to the user groups.
• Configured Static Drilldowns, Static & Hierarchical Picklists, Dynamic Toggle Applets on Activities and Service Requests Screens.
• Defined and Configured Multi Value Fields, Multi Value Links, MVG & Association Applets.
• Extended data layer for Activities and Service Requests Business Components.

Environment: Siebel 7.5.3, Siebel Tools, Siebel Call center, eScript, Smart Scripts, Actuate 6, Avaya T-Server, Windows 2000 Server, Oracle 9.2.0.2, Solaris.

Confidential, OH

Responsibilities:

• Participated in requirements walk-through and Planning Sessions for Implementing Global Product Catalog.
• Performed GAP analysis for Market mapping Global Product Catalog.
• Performed Market mapping analysis to leverage from the existing System (Unity).
• Identify Product classes, Product attributes and relationships for designing various Prototypes for Customizable Products.
• Designed and built customizable products for Prototyping and Analysis.
• Designed and developed Product Catalog and Market level Category hierarchy.
• Tested the Export and Import Vanilla functionality for migrating Customizable Products across environments.
• Developed functional design for custom maintenance screens for Billing Administration.
• Developed technical design for extending Product and Price List line item records.
• Developed Smart Scripts for implementing Price List Mass Update functionality.
• Modified Product Admin and Pricing Admin Screens and configured Applets, Views, Picklists and LOVs.

Environment: Siebel 7.5.2, Siebel Tools, Siebel eCommunications, eConfigurator, Windows NT, eScript, Smart Scripts, PVCS Dimensions, Oracle, Sun Solaris, Vitria.

Confidential, CA

Responsibilities:

• Extended Data Layer for meeting business needs.
• Created and Configured custom business components, Applets and Views for incorporating Bulk Assignment Functionality.
• Created Dynamic picklists, Static picklists and joins.
• Configured Data Administration Screen for Bulk Functionality.
• Written custom Business Services for implementing Bulk functionality, for streamlining mass assignment of Accounts and Opportunities in eScript.
• Unit testing of the business services.
• Created Multi Value Groups (MVG), Multi Value Links, Multi Value Fields.

Environment: Siebel 7.0.4 Siebel Tools, eScript, Siebel Sales, Data Quality, First Logic, Oracle, Sun Solaris, Actuate Reports 5.0

Confidential

Production support

Responsibilities:

• Customized SAP standard Order Acknowledgment.
• Coded a BDC program for Customer Master data upload (XD01) to read a VSAM dataset in mainframe.
• Used SAP supplied direct input program for vendor master data upload (RFBIKR00)
• Used SAP supplied direct input program for Open Sales Orders (RVINVB00).

Environment: Mainframe (IBMS/390), COBOL, ABAP/4,SAP R/3(3.1H), SD, DB2, CICS, JCL, VSAM, CHANGEMAN, SPUFI, FILE-AID, and XPEDITOR