SUMMARY:

• Astute Professional with extensive experience in Enterprise Transformations, Digital Product Strategy, Branding and Lifecycle Management, Program/Project Leadership Management, Requirement Elicitation & Documentation, and Service Management.
• An Analytically Strong, Innovative, Strategic Thinker capable of forming and maintaining positive and productive team environments with integrative thinking skills.
• Experienced in leading strategic planning, enterprise transformations, acquisitions - mergers, vendor onboarding & transition.
• TOGAF 9.1 certified with differential experience in designing, architect infrastructure solutions, providing governance to implementation to turnkey infrastructure projects, across multiple geographies.
• Winning background serving with stakeholders to build up architecture framework that supports processes, strategy, and IT assets with business targets.
• Expert in requirement elicitation skills using Brainstorming, Document Analysis, Focus Group, Interface Analysis, Interviews, Observations, Prototyping, Requirements Workshops, Reverse Engineering and Surveys.
• Extensive experience in conducting large-scale Joint Application Development (JAD) sessions and interviewing Subject Matter Experts (SME’s), asking detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
• Extensive experience conducting RAD sessions to converge early towards design acceptable to the client and feasible for developers.
• Experienced in coordinating with multiple stakeholders to develop business & functional specifications for business process modeling, integration, and refinement of application architecture and workflows.
• Experiential knowledge of Project Management Professional (PMP) Methodologies and ITIL.v3 standards.
• Excellent Time management, Project Scheduling and multitasking skills to establish and maintain productive working relationship with various C-level executives, Strategy and Planning teams, Clients, LOB heads, UX, PMs, BDMs, and Development and QA Team members.
• Experiential knowledge of User Interaction (UI) and Content nest practices. Experienced in conducting large-scale requirement review sessions with the UX Design teams.
• Excellent Skills in Portfolio Management, IT Service Management, PMO Processes, Lean Management, Business Process Optimization, Scheduling, Resource Management, Budgeting & Performance Management to support strategic planning, strengthen accountability, enhance decision making, and improve customer service.
• Expertise in planning and designing detailed graphical depiction of solutions through Business Model, High Level Process flow diagrams and UML diagrams like Use Cases, Activity and Sequence diagrams.
• Significant Experience with, POCs, Business Feasibility, Cost and Budget analysis, Scope & Risk Analysis studies and other Project documents required at different stages of the Project Lifecycle.
• Excellent leadership skills including issue management, conflict resolution, team building and staff management.
• Excellent knowledge of industry methodologies like AGILE (XP, SCRUM), Waterfall SDLC, Product Development Life Cycle (PDLC), Bug lifecycle, Iterative SDLC Process as per RUP and CMM (Capability Maturity Models).

COMPETENCES INCLUDE:

• Project/ Program Management and Leadership
• Enterprise Architecture based on TOGAF 9.1
• Digital Banking and Financial Services Products
• Business Process and IT Service Management
• Customer & Partner Relations
• Software Development Life Cycle Management - Agile (Scrum, XP), Dynamic System Development, RUP, Iterative and Incremental, WaterFall, OO.
• Software Quality Management
• GAP Analysis
• Product Strategy and Management
• Requirement Elicitation and Documentation
• E-commerce / Digital Branding
• Virtualization and Cloud Computing
• Business and Technology Strategy
• Vendor and Account Management
• Security, Risk Assessment / Impact Analysis
• Onshore/Offshore and Global Team Leadership
• Quality Assurance
• Cost Benefit Analysis
• Continuous Improvement.
• Contingency Planning and Change Management

WORK EXPERIENCE:

Confidential

Lead Systems Analyst/ Jr. Enterprise Architect

Responsibilities:

• Led an successful Enterprise Architecture Assessment.
• Responsible for Enterprise architecture assessment and advice to CIO and CEO.
• Led a consulting engagement to assess the system, architecture, process of a web based Consulting and Strategic Sourcing portal.
• Evaluated and performed a CBA for processes/cost, evaluated current architecture state and recommended process and submitted reports and tendered presentations directly to the CIO and CEO regarding the findings and recommendations.
• Led and managed all aspects of Requirements Management for Integrated Confidential Consulting Suite Product Suite. The App was developed on SalesForce.
• Worked closely with customers/stakeholders to gather the requirements, translated the business vision and strategic needs of stakeholders into deliverables task and user stories.
• Created business artifacts such as prototypes, mock-ups, high-level page flows, and functional flow diagrams to ensure teams have an understanding of the big picture.
• Created and managed product strategies, roadmaps and product specifications.
• Wrote and reviewed the Features Files written by QA team.
• Demo to the Business and Stakeholders and provided an update to upper management on progress of the Product (timeline, feature release, milestones, roadmap).
• Created product backlog by writing the Epics, Features and User Stories for all the business requirements.
• Prioritized and managed the product backlog.
• Actively engaged within the project team on a day-to-day basis, continually inspecting and shaping the backlog in response to the changing business landscape or technical discoveries.
• Participated in sizing meetings, planning meetings, daily Scrums, Sprint reviews, and team retrospectives.
• Reviewed the product progress at the end of every sprint to accept or reject completed work.
• Participated in cross-functional teams during the entire lifecycle of product development, including deployment and post-deployment activities.
• Created training manuals for UAT and production support processes.
• Facilitated User Feedback Sessions, UAT & conducting demo meetings prior to release.

Environment: SalesForce, SharePoint, Java, APEX, Systems security, Account Team Foundation Server, Quality Center.

Confidential

Lead Business Systems Analyst

Responsibilities:

• Led an enterprise wide initiative to study and document the As-Is functionality of Digital Channel Banking products. First time in the history of the bank.
• Worked closely with the Chief of Security at Confidential to define the scope and LOB based guidelines for Security enhancements required for exceeding the FFIEC requirements for Secured, Layered, multifactor, Adaptive authentication requirements.
• Led and managed all aspects of Requirements Management for RSA Adaptive Authentication on Premise (RSA AA OP) on all digital banking channels.
• Led all aspects of Requirements Elicitation and Management for “Automation of Online Banking Enrollment” project.
• Led there design of the Engagement process for external teams to engage with BOTW Digital Banking team. This process was automated using SharePoint and served as the
• Led the complete functional, compliance, process, visual UX and content overhaul of the following products/features under the umbrella of Online Banking Upgrade Program:
• Delegate (Sub-User) Management and workflows for SME Banking
• Inter-Bank Transfers
• Intra-Bank Transfers
• Bill Payment
• Online Banking Real-Time Alerts
• Online Statements
• Online Banking Secure Message Center
• In-Session and Out-of-Session Live-Chat
• Online Banking Profile Management
• Personal Finance Management
• Account Activity and Account Overview Modules with all sub-features
• Managed and mentored a team of 12 cross-functional Business Analysts across all Online Banking initiatives and engagements.
• Worked closely with the cross-functional teams to define the data, metrics and reporting needs and worked closely with the Business and Technical teams to introduce appropriate hooks for data collection and metric reporting.

Environment: NACHA, ACH, BAI, EDI, Wire Transfers, Stop Payments, Loans, PoPMoney, BillPay, Systems security, Account Recon., Account Transfers, Real -Time interfaces, Token security system implementations (Vasco, RSA), CashEdge, Voyager, WebDirect, Mobiliti, RXP, Scivantage, Andera, AuthentifyOOBA (Out of Band Auth) and RSA LexisNexis KBA (Knowledge Based Auth) implementations, Team Foundation Server, Quality Center.

Confidential

Product Manager

Responsibilities:

• Defined and documented the long-term Product Roadmap plan for Zen - Integrated Requirements, Quality and Change Management Tool built on SalesForce.com.
• Successfully led and managed the successful release of Zen 2.0 leveraging theService Management and QA Best practices.
• Oversaw the successful establishment of a Center-of-Excellence model by creating a think tank of SME’s for QA Best Practices and Procedures to create a detailed system requirement document.
• Articulated the Go to Market Strategy and planned Confidential Execution in coordination with the CEO and the SME think tank.
• Performed AS-IS and TO-BE Gap Analysis, defined Scope and Estimation documentation.
• Conducted walkthroughs and reviews with cross functional teams and designed concept work for new systems and created technical design documents for solution integration and implementation
• Assisted in development of integration plan to adapt new systems architecture into current infrastructure

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS SharePoint, UML, Agile, Waterfall, MS Project, SalesForce.com, Zoho, PeopleSoft, Siebel, Oracle.

Confidential

Transition Manager / Sr. BSA (Consultant)

Responsibilities:

• Implemented and Optimized the Outsourcing Strategy, business case, governance, infrastructure, and Global Sourcing Office (GSO) for Confidential in coordination with the Global Sourcing Manager.
• Designed, implemented and optimized the Vendor On boarding and Access Provisioning processes using various technologies for Multi-Factor Authentication.
• Managed, mentored and trained a team of 2 Business System Analysts, 2 Project Coordinators and one Resource Logistics Analyst in the newly created Global Sourcing Office services and processes.
• Managed the adoption of Data Classification and Protection guidelines for projects utilizing vendor resources or services.
• Successfully led the articulation and implementation of operational processes in areas of consultant on boarding, location transfer, data security, infrastructure, information security risk assessment, data protection, application packaging, provisioning, help desk, issue management, time tracking & billing, Invoicing and reporting.
• Oversaw the setup and management of 1000 capacity Virtual Desktop Farm using ESX server 4.5 and RDP in close coordination with the Infrastructure Operations.
• Oversaw the setup and management of a 300+ capacity Physical Desktop Farm using Citrix Remote Desktop in close coordination with the Infrastructure Operations.
• Owned and managed end-to-end Offshore Transition Lifecycle and conducted periodic health checks for the entire portfolio of Steady State and transition efforts leveraging several Project Management and Program management techniques.
• Owned, supported and coordinated the demand planning for the GSO Project Portfolio of ~120 Projects at the program level (average monthly spending of $5-8 Million).
• Standardized the documentation of functional, technical and fringe project requirements.
• Established a carefully negotiated process for creating and presenting the Business Cases to Strategic Sourcing Steering Committee and Information Technology Risk Committee for Risk/Security/Process/Unique exception approvals.
• Mentored project managers and Sr. Managers as their sourcing strategy matured. Helped them with implementation of sourcing best practices and defining SLA’s, KSF’s and KPI’s for their respective areas.
• Led Risk Assessment, Impact analysis and Readiness Assessment of the collected requirements in coordination with Information Security team and vendors.
• Led Feasibility Studies, GAP analysis in designated areas and help build business cases for projects requiring specialized security and business approvals or Offshore Execution.
• Ensured the SAS 70 and EDI compliance for all engagements.
• Optimized the Offshore Transition Lifecycle to 2 - 4 weeks down from 8-10 weeks and Onboarding SLA to 5 business days down from 21-30 days.
• Over saw the retirement of the Physical Desktops and the migration of all remote access resources from all-Physical to Virtual.
• Over saw the expansion all of 3 Secure Offshore Development Centers (Clean Room) and 3 Standard Development Centers to accommodate the growing team. (1300+ users)
• Led the transition of 25 projects from one vendor to CG’s new strategic partner.
• Coordinated the migration of VDI farm from AMD servers to INTEL servers (INTEL is Virtualization friendly.)
• Coordinated the establishment of the direct MPLS link between CG and ODC’s to improve efficiency and reduce latency.
• Optimized the Sourcing Model as a part of SRMP Program by improving onsite/offshore ratios and cross training the resources for higher cost savings and maximizing resource utilization across teams. The Onsite/Offshore ratios were improved from 6: 72.
• Oversaw the expansion from 300 total resources on 30 projects to 1300 total resources on 125 projects and then led the optimization to 1000 resources on ~125 projects.
• Coordinated the Service Management team’s transition engagements to matured sourcing models: from Time and Material to either Managed Service or Fixed Price.
• Implemented Program level weekly, monthly and Quarterly Business reporting to provide enterprise wide Sourcing status view to the senior management. Led the User Acceptance Testing (UAT) for the infrastructure for each engagement.
• Documented the UAT results and sent it to the Business coordinator for fixes.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS SharePoint, UML, MS Project, HP ITPROS, HP PPMC, Lotus Notes, SalesForce.com, HP Quality Center, Tibco, SAP, Siebel, Oracle, Enlighta, Java, .Net, VMWare ESX, CTM, splunk, webex, cisco VOIP, MPLS, Oracle IAM, OAM, OIM.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Standardized and optimized the Testing Strategy, infrastructure for Confidential Ware BC/DR products. (Yosemite Server Backup, Yosemite Desktop/Laptop Backup).
• Responsible for building and maintaining relationships with the key stakeholders.
• Oversaw the designing and building of the new data center at newly acquired facility and moved existing manufacturing data center from old location to new location with nearly no downtime.
• Worked as a liaison between Net Continuum and Confidential to define the scope of the merger and identify various system and business needs.
• Interacted with key business users during JADs to collect business requirements and business process information
• Performed efficiency evaluation of domestic call center and offshore outsourcing of level one support.
• Worked closely with the Engineering, QA, Data Managers, Operations, Project Management and other product managers to create user scenarios upon merger.
• Performed AS-IS and TO-BE Gap Analysis, defined Scope and Estimation documentation.
• Created the Business Requirement Specifications and Functional Requirement Specifications.
• Implemented the Requirement Traceability protocols and best practices using Requirement Traceability Matrix and other tools.
• Owned and led the definition and implementation of new business processes for the call center outsourcing.
• Collaborated the resource acquisition and utilization across functional lines by working with each departments team lead/resource managers and kept team motivated towards strategic objectives of the overall program
• Coordinated with the Program Manager for scoping, planning, identifying& mitigating the risk, and prioritizing the projects and associated tasks.
• Led and managed the continuous mentoring and training other Business Analysts on the team.
• Was recognized by the Confidential Management for introducing virtualized test environment using VMware, hyper-v and Xen products. This helped reuse of test environments and reducing test cycles time drastically to more 1/10 of the original.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS SharePoint, AGILE, UML, SQL Server, MS Project, Seapine Test Track Pro, Cisco VOIP, VMWare, XEN Server.

Confidential

Technical Support Analyst

Responsibilities:

• Provided hands-on tech support to CSUF faculty, Staff, students, CVIP DSL and CVIP dial-up customers.
• Provided technical support for Confidential Faculty, staff, students and guests.
• Provided remote technical support and onsite desktop support to CSUF faculty and staff.
• Managed and maintained several computer and educational labs on CSUF Campus.
• Coordinated with the third-party vendors to maintain the printers and other devices on CSUF Campus.
• Provided remote help to CSUF faculty, staff and students to use the CSUF online systems (PeopleSoft portal, BlackBoard, CSUF Email).
• Coordinated the migration of CSUF email to Hotmail.
• Actively participated in the implementation of the helpdesk-ticketing tool called HEAT.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), AGILE, UML, SQL Server, MS Project, HEAT, PeopleSoft, LDAP, DSL-technology

Confidential

Teaching Assistant/ Research Assistant

Responsibilities:

• Planned class lectures and related activities for Information System Classes by Dr. Tomasz Wielicki.
• Coordinated in conducting of the Market research project in Information system Class.
• Conducted the quantitative and qualitative analysis of the collected Data
• Assisted Dr. Wielicki in creating reports and presentations compiling the results of his researches for conferences and talks.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), and Mac.