SUMMARY

• More than 6 years of IT experience with around 6+ years of experience in Salesforce Technology and 1 years in Java, J2EE technology.
• Exclusively worked on Salesforce CRM technology.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Worked as Techno Functional Lead and successfully delivered multiple projects.
• Actively worked on Salesforce Sales cloud and Service Cloud Implementation.
• Hands on experience in Apex Programming, Visualforce pages development, Web service API Integration, Apex Triggers Implementation, Salesforce Configuration and Administration. SFDC Implementation Support: Understand customer business needs and configure SFDC per requirements including creating user roles, user profiles, public groups, and implemented role hierarchies, sharing rules, field and record level permissions, build custom apps, objects, formula fields.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Provided administration support for integrating Salesforce with external systems and other CRM applications like Oracle Right Now for master data synchronization.
• Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
• Experienced in creating the Lightning components and Lightning Applications.
• Experienced in Testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.
• Experience in Implementing and executing System Logs and Debug Logs.
• Proficient with configuring MS Outlook to integrate with Salesforce.
• Skilled in Customizing standard objects like Accounts, leads, Opportunities, Cases, Campaigns as per needed
• Extensive experience in designing of custom objects, custom fields, Pick - list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in Salesforce security using Roles, Profiles, User Creation, Email Services, and Page Layouts.
• Worked on various migration (ETL) tasks from legacy CRM systems into new Salesforce.com orgs for enterprise clients.
• Have knowledge on lightning components building single page applications engineered for growth.
• Have knowledge on Google Data API Toolkit.
• Implemented dashboards and apps for Opportunity, Accounts and Cases.
• Good knowledge of Governor limits and experienced in customization of existing code in accordance with the governor limitations.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Customized standard objects like Accounts, Opportunities and Contacts.
• Experience with provisioning and decommissioning of user accounts.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment and ability to design and implement new processes.
• Strong Salesforce.com development and implementation experience with end-to-end knowledge on Requirement Analysis, Business Processes and methodologies. Very detail oriented professional with focus on Business Impact, Project deadlines, minimizing risks and efficient delivery.
• Experience in performing data migration from Legacy Systems using Data Loader.
• Worked in all stages of Software Development Life Cycle (SDLC). Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
• Worked closely with Business Users to enable business process using SFDC.
• Provided assistance to clients with thoughtful experience and excellent communication skills.
• Excellent work ethics, self-motivated, quick learner and team oriented.
• Bachelor of Technology in Electronics & Communication Engineering from JNTU.

TECHNICAL SKILLS:

CRM Frameworks: Salesforce.com, Force.com.SalesForce.ComApex (Trigger, Classes & Batch Jobs), Visual Force (Pages & Component), Web Services (SOAP & REST), Custom Objects, Custom Settings, Validations, Workflows, Approval Process, Email Services, Reports, Dashboards, SOQL, SOSL

Migration Tools: Jitterbit, Apex Data Loader

Databases: SQL Server 2008, Oracle 10g

Servers: Tomcat 5.5, Web Sphere 6.1

Other Tools: Frame WorksScripting, Workflows, Web services and Assignment Manager

Version Control Tools: Rational Clear Case, Subversion (SVN), Win CVS

Platforms: Windows

PROFESSIONAL EXPERIENCE

Confidential, NY

Salesforce Developer

Responsibilities:

• Manage Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Worked with Apex Batch to reset the weekly count for Reps.
• Integrated salesforce with external using both Inbound Web Services by creating custom WSDL files and Apex Callouts by generating stubs from the external WSDL File.(REST API)
• Used SOQL& SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Data Management using Data loader inForce.complatform.
• Developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• UsedForce.comEclipse IDE plug to develop the classes and triggers.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Designed and developed Visual force pages and controllers for distribution enhancement.
• Created custom objects, triggers, and workflows to manage information on products, orders, returns and Authors.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Involved in migrating data from Oracle to Salesforce.com.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created and deployed several Reports using Salesforce.com platform.
• Created Visual force email templates and also automated Email Process to send installation instructions to new and existing customers.
• Experienced with Integrated Development Environments such as Eclipse.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Worked intensely on custom objects, triggers and workflows.
• Constructed custom reports and dashboards to track sales and other key metrics.
• Designed and build custom applications using Force.com and Visualforce.com.

Environment: APEX, JavaScript, Web services, WSDL, SOSL, SOQL, Force.com IDE, Import Wizard, Data Loader, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Developed custom Visualforce pages to automate Approval processes that used Email Approvals and Parallel Approval steps.
• Worked extensively on Test methods to ensure all the Controllers and Apex Classes are covered for Production Deployment.
• Worked with Dynamic Apex to access Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Developed the custom logic to invoke the REST API to Encrypt and Decrypt the barcodes based on the customer email. The Decrypted barcode is scanned and the physical address is retrieved.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.
• Worked on Test Methods to cover the Controllers and Trigger Handlers to ensure all the apex code has coverage and is being pushed to other sandboxes and production environments.
• Designed, build, test and deploy enhancements to Salesforce custom Objects, UIs, Workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
• Data migration and updates through the tool provided by Salesforce.com and Apex Data Loader in Salesforce.com.
• Involved in writing the test scripts for the Encryption and Decryption logic and interacting with the testing team to help them with the Integration and UAT testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Milestones, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Analysis and designing of the requirements
• Capturing the requirements and Coordinating with offshore team to clarify the requirements
• Designing the sequence, class diagrams using UML (Rational Rose).
• Developed application by JSP, JSTL, tiles as Presentation layer using struts framework.
• Extensive use of Java standard tag library, Struts Tiles and Struts Validations.
• Implementation of Action classes and Action forms for Struts frames work.
• Use of Struts validation frame work for validating the application.
• Developed DAO layer and use of DAO implementation for accessing underlying database.
• Worked on Sax parser for paring the XML files and XML-RPC as transportation layer for entire application.
• Developed entire application using Web Sphere 5.0 as application server on windows.
• Implementation of web Services using SOAP, WSDL for getting currency exchanging information for the application
• Performing the builds and war deployments into different environments (Dev, Test and Prod)
• Coordination with different groups during the production implementation
• Preparation and maintenance of project related documents

Environment: Java, Servlets, JSP, JDBC, XML, XSLT, JavaScript, WebSphere5.0, Rational Rose, Ant1.5, Struts1.2, Windows 2000, WinCVS 1.3, WSAD 5.0, UML, MySQL, SQL Developer, web services, JUnit.