PROFESSIONAL SUMMARY:

• Salesforce ADM 201 & DEV 401 certified professional having experience on different phases of project including Business analysis, Confidential interaction, Security Auditing, Deployment and Development
• Over 8 years of experience in Information Technology including 4+ years of experience in Salesforce.com as Developer and Administrator
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and ApprovalWorkflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Good development experience with Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S - Control etc.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization
• Have Experience in Implementing Service Cloud Customer Portal and Partner Portal.
• Experience with IDE tools: Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Strong knowledge of sales, marketing, service and support automation.
• Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector.
• Experience in force.com Web services API for implementing web services in the application for access to data from different users.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Thorough understanding and good experience on Data Loader.
• Experience in Implementing and executing System Logs and Debug Logs.
• Excellent experience in using Oracle 8i/9i, SQL Server 2000 and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Apex Language, Apex, Salesforce CRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, SOQL Explorer, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL, UML, HTML, XML, XHTML, DHTML.

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder.

PROFESSIONAL EXPERIENCE:

Confidential, Redwood City, CA

Salesforce/Veeva Consultant

Responsibilities:

• Configured and setup Veeva- Concur Integration.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Created business rules to ensure the data integrity of the alignment data.
• Automated ATL Alignment Process by using click data loader and .net integration.
• Integrated Veeva with ESquared Systems to send speaker programs and attendee information from Veeva to ESquared.
• Created workflows to send email alerts, field updates etc.
• Automated daily New HCP, New HCP Address feeds from MDM into Veeva.
• Configured Closed Loop Marketing Presentations (CLM's) in Sandbox and Production and migrated CLM Presentations from Sandbox to Production using the Migrate button.
• Loaded Facilities from MDM to Veeva twice in every quarter
• Automated Change Request Process and scheduled it to run on daily basis.
• Implemented Facility, HCP Maintenance Module to support end users to make Add/Change/Delete HCP, Facility requests.
• Automated weekly Synchronization report of the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created Visual Force Pages to override the standard functionality of Global Search of HCP’s
• Automated Speaker list comparison between Veeva and ESquared System
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Designed and modified the call plan screen in Veeva.
• Implemented PIR Module to address the inquires/questions about the product
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Loaded Call plan data regularly on quarterly basis
• Loading data extracted from MDM into salesforce.com as a part of the weekly and major alignment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Created DM dashboards to provide DM’s an overview of the reps monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps from iRep.
• Interacted with Veeva customer support on day to day basis to address the issues related to Irep.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.

Confidential

Salesforce Developer

Responsibilities:

• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used Apex Data Loader, cloud Workbench to extract/insert/update/delete data to and fro from Salesforce for analyzing and fixing the data related issues.
• Involved in requirement gathering from users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects for Opportunity owner reprocessing.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Schedulers to execute groovy scripts every day nightly basis.
• Automated creation/deletion of Retention opportunity for opportunity owner reprocessing.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Designed and developed groovy scripts for extracting the data from IJET2 System and load into SF.
• Used Sandbox for developing, testing and deployed code into full test and Production.
• Worked on cleansing the multiple primary Postal Addresses.
• Designed developed Apex Classes, Apex Triggers and Visual force pages for Owner Opportunity Reprocessing.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Provided on going product support resolving the issues/tickets raised by the end users.
• Created workflows to send emails, field updates etc.
• Developed Visual Force pages, Controller, Controller Extensions for Contract Document Requests process.
• Integrated IJET2 System to Salesforce Instance to extract and load the contract data from IJET2 system into SF.
• Used Chain sets, Eclipse Force.com IDE to promote/deploy data model changes and code.
• Developed and executed batch jobs for various data cleansing activities.

Environment: Reports, Security Controls, Eclipse IDE, Saleforce.Com CRM, Force.Com Platform,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, WSDL, Windows, Apex Classes, Chatter.

Confidential, CA

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Created and Customized the Dashboards and Reports with Salesforce PRM.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and Out bound messaging.
• Performed data migration into salesforce application using apex data loader through CSV files.
• Developed APEX triggers, classes, Visual Force pages.
• Worked with Eloqua marketing automation suite for email,landing pages,campaing web analytics,lead scoring, assert management, trigger workflow.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard
• Involved in UNIT testing and Integration testing
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.

Environment: Saleforce.com platform, Apex Language,Visual force (Pages,Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential, Chicago, IL

Salesforce/Veeva Consultant

Responsibilities:

• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Managed security settings of the users.
• Created business rules to ensure the data integrity of the alignment data.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Created automatic field updates via workflows.
• Created triggers to satisfy the Abbott’s internal compliance requirement of stamping certain data on a call on submission.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Implemented PRM to maximize the returns on their channel investment and increase channel revenues by managing, tracking and forecasting channel business alongside their sale business.
• Used Cast Iron to extract data from enterprise applications and provided real time event feed into chatter.
• Implemented CTI to Improve resolution, Customer experience & Agency experience.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted with Veeva on day to day basis to translate the business requirement into functional requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.

Confidential

Java Developer

Responsibilities:

• Designed and Developed User Interface Screens using HTML, Java Script.
• GUI screens were created using AWT.
• Developed Java Servlets for handling requests and responses from the Confidential web pages and database updates.
• Maintenance of the system and updating of the system as per Confidential requirements.
• Used different packages to meet the functionality and business requirements.
• Developing and modification of Servlets that handle the database update and to handle user requests and to send required responses.

Environment: Java (JDK1.3), JAVASCRIPT, AWT, Servlets, JSP, JDBC, and Oracle 8.

Confidential

Java Developer

Responsibilities:

• Installed Eclipse, Apache Tomcat server and integrated it with SQL to have integrated development environment
• Extensively worked on the UI using HTML, JSP, CSS, and JavaScript.
• Used Hibernate to map java classes to corresponding data in database.
• Wrote SQL queries to retrieve information from database.
• Designed AJAX based solution to refresh the drop downs on the webpage depending on user choice.
• Developed in-house project “Employee Search Portal” in Spring framework, used hibernate to access backend (SQL), used AJAX to display dynamic data on web pages. Created SQL queries to retrieve data from database, Created web services. Created a knowledge document on Web services. It was successfully published in Infosys KSHOP (Knowledge sharing Portal) and was well received.
• Created unit test plans, integration test plans and executed them.
• Involved in project Audits.
• Participated in team meetings effectively.

Environment: JAVA, J2EE (JSP, Java beans, DAO), Eclipse, Apache Tomcat Server, SQL, Spring, Hibernate, JSP, Servlets, JavaBeans, XHTML/DHTML, LDAP, Java Script, Web services.