SUMMARY

• Certified Salesforce Developer with Over 6 years of overall professional IT experience in Salesforce.com CRM and Force.com platform.
• Experience in Salesforce end to end implementation and Integrations
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced with integration of AppExchange applications (Apttus, Conga, Exari, S-Drive).
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked with SOQL, SOSL, VisualForce, Apex, Force.com Web Services API.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Experience in technologies like Java, Oracle, SQL Server, HTML, CSS, Java Script/ Jquery.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
• Experience in working with ETL (Data loader)
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.

TECHNICAL SKILLS

Salesforce.com Technologies: Sales Force CRM, Sales Force Administration, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Foorce.com Excel Connector, Force.com Platform

Languages: SQL, XML,HTML,ANT SCRIPT,APEX, JAVA SCRIPT

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Operating Systems: Windows NT/2000/ XP/7/8

Programming Languages: C, C++, Java.

Databases: Oracle 8/ 8i/ 9i/ 10g/ 11g, MS Access

Methodologies: AGILE, ASAP, Solution Manager and Rapid Application Development (RAD)

Other Tools: Sales force CRM, Demand Tools, Dupe catcher, Data Loader, Eclipse IDE,SOQL Explorer, Aprimo DAM Tool, TIBCO,MS Office Suite (Word, Outlook, PowerPoint, Visio, Excel, Access, MS Project).

PROFESSIONAL EXPERIENCE

Salesforce.com Developer

Confidential, Atlanta,GA

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, forsalesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE withforce.complatform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates usingCSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment:Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Sales force Consultant/Developer

Confidential, Corporation, NY

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDEPlug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Intensely worked with Apex, S-Controls, Triggers, API integration.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in the development of Order Management system in NetSuite.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce.com Developer /Administrator

Confidential, Los Angeles

Responsibilities:

• Interacted with various Business User Groups to gather the document requirements.
• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Web Services, WSDL, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

SalesForce.com Admin /Developer

Confidential

Responsibilities:

• Developed a landing page using the Visual force.
• Involved in the Support activities and provided the design solutions for enhancements.
• Created/Modified triggers on Accounts, Case and custom objects.
• Involved in the modification of extension & custom controller classes.
• Customized different Page Layouts/Field Level Security/Profiles.
• Load/Manage the data using Apex Data Loader and SFDC UI
• Migrated data from Legacy system to salesforce.com environment
• Deployed configuration/customizations from Sandbox to other environments using Package.xml.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, HTML, Web Services, WSDL, SOAP/REST, Sandbox and production environment

Sales force Developer

Confidential

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation
• Involved in all phases of project like gathering and analyzing the information, documenting the functional and nonfunctional requirements.
• Created Windows control forms using C# for Water supply chain Module
• Created windows Presentation forms using C# for Water supply chain Module
• Worked on various sales force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various custom objects, Tabs, components, visual force pages and controllers.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Created and used email templates in HTML and visual force.
• Developed various validation rules using formula editor and JavaScript to validate the data. .
• Developed and configured various custom reports and report folders for different user profiles.
• Developed and deployed Workflows and approval process wherever necessary.
• Developed time dependent workflows as per the requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created profiles and implemented object level, field level and record level security.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in